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Alaska Airlines | Mileage Plan

Change Your Flight for Exclusive Rewards! (Nominal Travel Credit)

Change Your Flight for Exclusive Rewards! (Nominal Travel Credit)

Old Jul 8, 22, 9:56 pm
  #46  
 
Join Date: Jun 2007
Location: PDX
Programs: AS 75K, BW Plat, Marriott Gold, IHG Plat, Hilton Gold
Posts: 9,975
Originally Posted by anhuang19 View Post
Offered $25 to switch PDX-SFO, 2 passengers, award flight, 100k if it means anything. Notice came 6 days before original departure.

The alternate flights offered were all over the place, but for sure there was options leaving 1 day earlier, or 3 days later, see image below:



Ended up changing the flight to take advantage of more time with family and friends.
Are there never any connection options? I would have switched if a stop in PDX or BOI were included as an option...odd.
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Old Jul 9, 22, 3:42 pm
  #47  
 
Join Date: Jun 2018
Posts: 122
Originally Posted by PDXPremier View Post
Are there never any connection options? I would have switched if a stop in PDX or BOI were included as an option...odd.
Unfortunately not this time.

To add, getting the vouchers ended up being a bigger ordeal than I expected. Despite receiving an email immediately after confirming the new flights with instructions on how to redeem the vouchers. The system never actually issued the voucher, calling in customer care required the agent to dig into the ticket notes to see that the voucher was notated but it was never pushed to issue. At the end, I got my voucher, but I did not expect a 45 minute call with customer care to have this taken care of.
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Old Jul 9, 22, 4:21 pm
  #48  
 
Join Date: Dec 2018
Location: Seattle
Programs: Alaska airlines 100k
Posts: 704
Originally Posted by anhuang19 View Post
Unfortunately not this time.

To add, getting the vouchers ended up being a bigger ordeal than I expected. Despite receiving an email immediately after confirming the new flights with instructions on how to redeem the vouchers. The system never actually issued the voucher, calling in customer care required the agent to dig into the ticket notes to see that the voucher was notated but it was never pushed to issue. At the end, I got my voucher, but I did not expect a 45 minute call with customer care to have this taken care of.

had similar experiences. Have stopped considering for anything less than 100 because too much PITA.
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Old Jul 10, 22, 12:54 am
  #49  
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Join Date: Nov 2013
Location: Los Angeles
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Originally Posted by sltlyamusd View Post
I received this offer for my SEA-ORD flight about four days prior to departure. $35 offered and several options the day prior or the next day. Weirdly, when I clicked on the link the next day, the message read sorry, this was a limited time offer which has now expired. Also, the flight ended up going out with about 20 empty seats, so it was a bit unclear why they needed people to switch in the first place, unless it ended up lighter due to misconnect/last minute changes.
Could be they're experimenting and doing it on flights where it doesn't matter much, just to find out what the uptake is, before they start trying to do it when it might make a difference.

A risk at $35 is that they're just going to get people who bought the cheapest flight of the day and were going to SDC anyway and they don't get good data.
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Old Jul 10, 22, 12:32 pm
  #50  
 
Join Date: Feb 2009
Location: SEA
Programs: Alaska MVPG 100K, IHG Ambassador, Hilton Diamond, Hyatt Globalist, Marriott Titanium
Posts: 1,685
Originally Posted by sltlyamusd View Post
I received this offer for my SEA-ORD flight about four days prior to departure. $35 offered and several options the day prior or the next day. Weirdly, when I clicked on the link the next day, the message read sorry, this was a limited time offer which has now expired. Also, the flight ended up going out with about 20 empty seats, so it was a bit unclear why they needed people to switch in the first place, unless it ended up lighter due to misconnect/last minute changes.
Same for my housemate on ORD-SEA in early June. Was offered $35 a few days before departure, and he decided to go with the original flight and hope for VDB. Flight went out with empty seats even after clearing standbys.
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Old Jul 12, 22, 3:32 pm
  #51  
 
Join Date: Apr 2009
Programs: AS, WN, CSR
Posts: 118
Got this offer for $75 (DCA - SFO) and taking them up on it to leave a day early. However, got the ticket changed and the email with travel certs to redeem, but am getting an error message every time I put in the info! Ugh. So back to watching chat/customer care off and on all day waiting for them to come up. I don't know what the issue is... I put in the city of issuance, date, last name and last 4 digits of ticket number but keep getting a note that the claim cannot be found. Shouldn't the credit be in the system pretty much immediately?
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Old Jul 12, 22, 3:38 pm
  #52  
 
Join Date: Dec 2018
Location: Seattle
Programs: Alaska airlines 100k
Posts: 704
Originally Posted by bayareafamily View Post
Got this offer for $75 (DCA - SFO) and taking them up on it to leave a day early. However, got the ticket changed and the email with travel certs to redeem, but am getting an error message every time I put in the info! Ugh. So back to watching chat/customer care off and on all day waiting for them to come up. I don't know what the issue is... I put in the city of issuance, date, last name and last 4 digits of ticket number but keep getting a note that the claim cannot be found. Shouldn't the credit be in the system pretty much immediately?
this seems to be the MO of the process. Have tried to do this 4 times and only successfully executed twice. As Ive previously mentioned when it was for $95 I hung in there for the 40 minutes. When it was for less I just hung up and now ignore.
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Old Jul 12, 22, 3:52 pm
  #53  
 
Join Date: Apr 2009
Programs: AS, WN, CSR
Posts: 118
I am trying both the chat and the phone, and the phone just hung up on after about 40 minutes. Good times. Where did all the service go? My chat window is still waiting, though it says approx 17 minutes and that was now pushing what, 45 minutes. It's like a game of chicken wondering which of us (AS or the customer) is gonna give up first.
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Old Jul 12, 22, 4:57 pm
  #54  
 
Join Date: Jun 2018
Posts: 122
Originally Posted by bayareafamily View Post
Got this offer for $75 (DCA - SFO) and taking them up on it to leave a day early. However, got the ticket changed and the email with travel certs to redeem, but am getting an error message every time I put in the info! Ugh. So back to watching chat/customer care off and on all day waiting for them to come up. I don't know what the issue is... I put in the city of issuance, date, last name and last 4 digits of ticket number but keep getting a note that the claim cannot be found. Shouldn't the credit be in the system pretty much immediately?
The way you're describing the issue sounded awfully similar to my experience. The way the customer care rep explained it to me was that the certificates created by the rebooking never pushed through, it simply notated it on the reservation, hence the need to manually issue the certificates. On the plus side, the rep was able to deposit the certificate into my wallet.
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Old Jul 12, 22, 5:32 pm
  #55  
dw
 
Join Date: Jun 1999
Location: NYC/LA
Programs: AA Plat Pro, IHG Diamond Amb, Marriott Plat
Posts: 5,930
Originally Posted by buschoi View Post
Flight went out with empty seats even after clearing standbys.
Same for my flight last week where I was offered $35. There wasnt even anyone on the F waitlist when I got to the airport because everyone had already cleared (including me and my companion as AA elites).
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Old Jul 12, 22, 7:16 pm
  #56  
 
Join Date: Jun 2007
Location: PDX
Programs: AS 75K, BW Plat, Marriott Gold, IHG Plat, Hilton Gold
Posts: 9,975
So it sounds like the credit they are talking about is one that requires actual human intervention....considering the typical wait times for customer care, $35 seems outrageously low given the additional time investment.
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Old Jul 13, 22, 9:07 am
  #57  
 
Join Date: Aug 2000
Location: Seattle, WA
Programs: Alaska 100K - MM, defender of shoes on the carpeted bulkhead 4ever, AA LT PLT, Hyatt, BonWhut?
Posts: 7,253
I received the email offering me to take an earlier flight or a later flight to PIT for $115. I would need a lot more including hotel room if I was to take the earlier option to change my plans, but I'm certain that a family or someone on leisure travel would jump at the opportunity if they had more flexibility.
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Old Jul 13, 22, 9:42 am
  #58  
 
Join Date: Jan 2022
Location: Reno/Tahoe
Programs: Alaska 75k/One World Emerald
Posts: 312
Originally Posted by PDXPremier View Post
So it sounds like the credit they are talking about is one that requires actual human intervention....considering the typical wait times for customer care, $35 seems outrageously low given the additional time investment.
They could easily just add credits to our wallets rather than issue vouchers. I feel like they bank on the fact that not everyone is going to use these funds and adding extra steps increases that likelihood.
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Old Jul 13, 22, 10:57 am
  #59  
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Join Date: Dec 2006
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Originally Posted by SeaLuggageLover View Post
They could easily just add credits to our wallets rather than issue vouchers. I feel like they bank on the fact that not everyone is going to use these funds and adding extra steps increases that likelihood.
Perhaps. Though that probably means they wont have any repeat customers for this offer. So perhaps Hanlons Razor applies: "never attribute to malice that which is adequately explained by stupidity."
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Old Jul 13, 22, 1:44 pm
  #60  
 
Join Date: Jun 2018
Posts: 122
Originally Posted by SeaLuggageLover View Post
They could easily just add credits to our wallets rather than issue vouchers. I feel like they bank on the fact that not everyone is going to use these funds and adding extra steps increases that likelihood.
Reading this comment made me go look back at the voucher email. If I was careless I would've just stopped reading at the validity date, but then as you read further down theres a section that states you need to redeem them within 30 days of issuance. Food for thought as to what this program/offer really amounts to.

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