Reports of 100K Recognition
#121
FlyerTalk Evangelist
Join Date: Apr 2001
Location: East Ester, Alaska
Programs: Alaska Million Miler, United Million Miler, Wyndham Rewards Diamond, Choice Hotels Diamond
Posts: 12,148
Getting back on the original topic, I've only once been acknowledged as a 100K this year and that was by a gate agent after I'd secured a last minute upgrade. Like I say, recognition is nice but hardly an expected or desired perk for me. So long as I'm recognized as 100K in the system and thus able to enjoy benefits such as extra mileage, upgrades and priority waitlist, I couldn't be more satisfied. Thanks, Alaska!
#122
Join Date: Aug 2015
Location: SFO
Programs: AS 75K (OW), SK Silver (*A), UR, MR
Posts: 3,341
#124
Join Date: Sep 2019
Location: SAN
Programs: AS Mileage Plan 100k, Bonvoy Titanium
Posts: 991
Reservations is certainly noticing. I had a great agent stay on the phone for almost an hour with me while we tried to figure out why I am having seat selection problems on British Airways. Wasn't even an AS flight and she went wayyy beyond anything I would have expected. At the end she thanked me for being 100k, and that "making sure I was happy was worth it".
#125
Join Date: Dec 2017
Programs: AS MVPG75K, Hilton Diamond
Posts: 126
What surprises me is the inconsistency. Don't the gate agents read from a script? Isn't this updated across the system? On the last 6 segments flown 100K was called with first class 2/6 times. (SEA no, PDX yes, EWR no, SFO no, SEA yes) Also, no recognition except one flight where the FA said "Thanks for all your miles flown". I am not sure 100K status is showing at all. The only time I flew in the back the FA said her device showed no status so I'm not sure if those devices are updated consistently either. Maybe just typical AS IT?
#126
Join Date: Dec 2018
Location: Seattle
Programs: Alaska airlines 100k
Posts: 923
What surprises me is the inconsistency. Don't the gate agents read from a script? Isn't this updated across the system? On the last 6 segments flown 100K was called with first class 2/6 times. (SEA no, PDX yes, EWR no, SFO no, SEA yes) Also, no recognition except one flight where the FA said "Thanks for all your miles flown". I am not sure 100K status is showing at all. The only time I flew in the back the FA said her device showed no status so I'm not sure if those devices are updated consistently either. Maybe just typical AS IT?
100K boarded in group A. This is fine but another data point.
What was the clown show? As 100K booked my seat as a single and had spouse and kid book on a separate confirmation (both MVPG). Strategy for upgrade when only single seats in FC upgrade list.
sat in board room at PDX until about 10 minutes before boarding (again not unusual activity). When arrived to gate noted that on the upgrade board my seat was changed away from my family. Went up and inquired that my seat had changed back a row and now I was away from my family. Gate agents lectured me why would I make reservation on separate itinerary and that they moved me to accommodate another family “wanting” to sit together. I confirmed that I would prefer to sit next to my family in coach premium seating if a single FC upgrade was not available. They spent the next 20 minutes playing Tetris and still screwing it up. Finally I just game in and said nevermind. Then they proceeded to hand me the wrong name boarding pass then lecture me on how I should have been around 30 minutes before boarding when they were calling my name for seat changes.
yeah 100K acknowledged. Lol.
Last edited by Xrayman; Feb 20, 2022 at 4:42 pm
#127
Join Date: Jun 2019
Location: ANC
Posts: 404
Gate agents lectured me why would I make reservation on separate itinerary and that they moved me to accommodate another family “wanting” to sit together. I confirmed that I would prefer to sit next to my family in coach premium seating if a single FC upgrade was not available
#128
Join Date: Oct 2003
Location: New York, NY USA
Programs: UA Gold = nothing, UA Million Miler; Alaska MVP Gold 100K
Posts: 315
JFK/SEA & SEA/EWR last week.
No recognition at either check-in nor on any flights.
All in Paid F.
SEA First Class/Elite check-in yesterday a complete cluster fxxk. 7:30 AM
45 minute wait to check-in with 2 agents working.
What a mess.
No recognition at either check-in nor on any flights.
All in Paid F.
SEA First Class/Elite check-in yesterday a complete cluster fxxk. 7:30 AM
45 minute wait to check-in with 2 agents working.
What a mess.
#129
Join Date: Jul 2008
Location: PDX/PHX
Programs: AS 100k, AA MM, HH Dia
Posts: 198
PDX-PHX last night, was upgraded to U at T-72 or so -- no recognition during boarding or in flight... IFE was inop but internet was working; passenger next to me complained, and I confirmed issue -- FA said she would follow up -- but never did. Service was odd and disconnected: FA did a group announcement before takeoff, and after the meal service, she seemed more interested in playing on her phone than anything else - FA seemed to have forgotten about snack basket and hurried around to offer 20 minutes before landing.
#131
Join Date: Mar 2017
Location: British Columbia
Programs: AS MVPG100K, Marriott Marriott Titanium Elite, Hilton Gold
Posts: 7,263
I have had a few "Thank you for flying with us," but only acknowledged as a 100K once. I don't see it as a big deal in F but in Main it seems more fitting when accompanied with the extra snack choice. Although if a FA is asking you what additional snack you would like, it is tacit.
James
#132
Join Date: Nov 2005
Location: Portland, OR
Programs: Alaska Gold 100k
Posts: 959
Interestingly since I became 100k I’ve been on 8 flights, never gotten an F upgrade, never been recognized as a 100k,, and only gotten 3 chocolate bars. I was able to get premium seats at booking on each flight though. In the next 4 weeks I have 8 more flights, and have already been upgraded to F on one flight so will see.
#133
Join Date: Jan 2009
Location: San Francisco
Programs: UA 1K/AS 100K …Bonvoy Titanium..Hertz Presidents Club
Posts: 1,116
Did the return today, JFK-SAN-SFO and no recognition . It was a cluster of a flight. The strong head winds turned the transcontinental flight into a 6 hour 30 min flight. I was a little upset with AS because they knew I was connecting, even the flight crew on my flight knew. I was first out the door and ran over 2 gates only to be told I missed the flight by 3 minutes. In the past on UA as a 1K, they would have held it for me or others. but that is another story.
The AS gate agent could not get me on the next 2 flights as they were fully booked. They could only confirm me on a 9PM departure out of SAN. Again, no one cares about my status. I told the guy that I was not going to hang around for 6 hours and I took out my phone and booked a OW on UA that was leaving in an hour and thirty minutes. The agent just told me to call up AS and they would refund the unused portion. Now, I was reading on here the nightmare of calling and waiting and waiting and waiting. But, the call was picked up on the third ring. she asked to confirm my name and had my itinerary up and I told her I wanted to cancel the last leg. She said "no problem" and I got an email within 5 min. BTW, no recognition by the phone agent. End of my tangent .
The AS gate agent could not get me on the next 2 flights as they were fully booked. They could only confirm me on a 9PM departure out of SAN. Again, no one cares about my status. I told the guy that I was not going to hang around for 6 hours and I took out my phone and booked a OW on UA that was leaving in an hour and thirty minutes. The agent just told me to call up AS and they would refund the unused portion. Now, I was reading on here the nightmare of calling and waiting and waiting and waiting. But, the call was picked up on the third ring. she asked to confirm my name and had my itinerary up and I told her I wanted to cancel the last leg. She said "no problem" and I got an email within 5 min. BTW, no recognition by the phone agent. End of my tangent .
#134
Join Date: Jan 2019
Location: SAN, BOS
Programs: AS MVPG100K, BAEC Gold, Hilton Diamond, Bonvoy Plat,
Posts: 2,281
Did the return today, JFK-SAN-SFO and no recognition . It was a cluster of a flight. The strong head winds turned the transcontinental flight into a 6 hour 30 min flight. I was a little upset with AS because they knew I was connecting, even the flight crew on my flight knew. I was first out the door and ran over 2 gates only to be told I missed the flight by 3 minutes. In the past on UA as a 1K, they would have held it for me or others. but that is another story.
The AS gate agent could not get me on the next 2 flights as they were fully booked. They could only confirm me on a 9PM departure out of SAN. Again, no one cares about my status. I told the guy that I was not going to hang around for 6 hours and I took out my phone and booked a OW on UA that was leaving in an hour and thirty minutes. The agent just told me to call up AS and they would refund the unused portion. Now, I was reading on here the nightmare of calling and waiting and waiting and waiting. But, the call was picked up on the third ring. she asked to confirm my name and had my itinerary up and I told her I wanted to cancel the last leg. She said "no problem" and I got an email within 5 min. BTW, no recognition by the phone agent. End of my tangent .
The AS gate agent could not get me on the next 2 flights as they were fully booked. They could only confirm me on a 9PM departure out of SAN. Again, no one cares about my status. I told the guy that I was not going to hang around for 6 hours and I took out my phone and booked a OW on UA that was leaving in an hour and thirty minutes. The agent just told me to call up AS and they would refund the unused portion. Now, I was reading on here the nightmare of calling and waiting and waiting and waiting. But, the call was picked up on the third ring. she asked to confirm my name and had my itinerary up and I told her I wanted to cancel the last leg. She said "no problem" and I got an email within 5 min. BTW, no recognition by the phone agent. End of my tangent .
AS has held flights for for when it makes sense in that exact scenario, my flight to SFO was late and I would’ve missed my connection but the gate agents held the plane to I could make it.
#135
Join Date: Dec 2016
Location: LAX
Programs: MVP100K, A-list, Marriott/IHG Plat, CHP525 Ticket Plat, CHP Solo Carpool 100K, Costco EXP, Tinder 1K
Posts: 819
Did the return today, JFK-SAN-SFO and no recognition . It was a cluster of a flight. The strong head winds turned the transcontinental flight into a 6 hour 30 min flight. I was a little upset with AS because they knew I was connecting, even the flight crew on my flight knew. I was first out the door and ran over 2 gates only to be told I missed the flight by 3 minutes. In the past on UA as a 1K, they would have held it for me or others. but that is another story.
The AS gate agent could not get me on the next 2 flights as they were fully booked. They could only confirm me on a 9PM departure out of SAN. Again, no one cares about my status. I told the guy that I was not going to hang around for 6 hours and I took out my phone and booked a OW on UA that was leaving in an hour and thirty minutes. The agent just told me to call up AS and they would refund the unused portion. Now, I was reading on here the nightmare of calling and waiting and waiting and waiting. But, the call was picked up on the third ring. she asked to confirm my name and had my itinerary up and I told her I wanted to cancel the last leg. She said "no problem" and I got an email within 5 min. BTW, no recognition by the phone agent. End of my tangent .
The AS gate agent could not get me on the next 2 flights as they were fully booked. They could only confirm me on a 9PM departure out of SAN. Again, no one cares about my status. I told the guy that I was not going to hang around for 6 hours and I took out my phone and booked a OW on UA that was leaving in an hour and thirty minutes. The agent just told me to call up AS and they would refund the unused portion. Now, I was reading on here the nightmare of calling and waiting and waiting and waiting. But, the call was picked up on the third ring. she asked to confirm my name and had my itinerary up and I told her I wanted to cancel the last leg. She said "no problem" and I got an email within 5 min. BTW, no recognition by the phone agent. End of my tangent .
Next time this happens, tell AS to rebook you on UA. Since it's due to IRROPs and not your fault, AS has the responsibility to send you to your destination ASAP. Never compromise with that refund option. I always ask airlines to rebook me on other airlines of my choice (as long as they have agreement, which I believe AS/UA/DL/AA can rebook each other). Don't accept refund, because it saves airline's hassle but won't save yours.