"We're Sorry" Free EQM Email

Old Jan 25, 22, 11:02 am
  #61  
 
Join Date: Sep 2021
Programs: AS MVP Gold 75K
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Originally Posted by olouie View Post
Anyone get emails since the “first batch”? Seems like as time goes on it’s unlikely that those of us passed over will get anything.
I know, I am thinking the same, AS seems to be forgetting about some of its loyal customers in multiple issues 😢
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Old Jan 25, 22, 11:30 am
  #62  
 
Join Date: Mar 2007
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Originally Posted by RaingerRain View Post
I know, I am thinking the same, AS seems to be forgetting about some of its loyal customers in multiple issues 😢
AS knows they already have us in a lock and want us to really really earn that extra 5K EQM. Sigh .... its not even RDM.
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Old Jan 25, 22, 3:45 pm
  #63  
 
Join Date: Jan 2021
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My SJC KOA flights were cancelled outright - no decent options to get there. Nothing here either.....
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Old Jan 25, 22, 4:39 pm
  #64  
 
Join Date: May 2012
Location: HNL
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Nothing received for canceled nonstops replaced by sub-optimal connections week of 1/15. Also have not yet received the 4K RDM promised as service recovery after they forgot to load a checked bag after our overnight connection and forced us to hold near the arrival airport for 3+ hours before starting the drive to our final destination.
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Old Jan 25, 22, 5:08 pm
  #65  
 
Join Date: Jun 2019
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Originally Posted by finlandia View Post
5000 EQM for this 75K. I was caught in the snow that shut down DCA on 1/3.
Anyone receive the emails and EQM for a service disruption after January 3rd? This is the latest date I've seen acknowledged by Alaska via the EQM apology.
FlyerDigits is offline  
Old Jan 25, 22, 6:33 pm
  #66  
 
Join Date: Oct 2019
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Originally Posted by FlyerDigits View Post
Anyone receive the emails and EQM for a service disruption after January 3rd? This is the latest date I've seen acknowledged by Alaska via the EQM apology.
What I'm assuming was my "event" was on 1/5. The funny part is that it was a mechanical issue and not a general "meltdown". Plane was sitting at the gate and delayed by +/- 5 hours so I was rebooked onto a later direct flight since I'd have missed my connection. I'm thinking the rebooking triggered it rather than the mechanical delay but am really just guessing.
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Old Jan 25, 22, 8:09 pm
  #67  
 
Join Date: Jul 2010
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Originally Posted by olouie View Post
Anyone get emails since the “first batch”? Seems like as time goes on it’s unlikely that those of us passed over will get anything.
Still nothing yet. Nor did I get a reply to my email to MP sent on 1/11. Sigh....
PaceLaw2012 is offline  
Old Jan 25, 22, 8:37 pm
  #68  
 
Join Date: Mar 2017
Location: British Columbia
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Originally Posted by FlyerDigits View Post
Anyone receive the emails and EQM for a service disruption after January 3rd? This is the latest date I've seen acknowledged by Alaska via the EQM apology.
January 5th. I had originally booked 2 pax PHX-SEA-YVR. On December 31st, I changed the itinerary to PHX-SFO-SEA-YVR and used our last two GGUs expiring December 31st, 2021 to upgrade both PHX-SFO & SFO-SEA with 1 GGU each. On January 4th, the SFO-SEA canceled. That was changed to SFO-PDX-SEA but lost the upgrade on SFO-PDX & PDX-SEA was a Q400. About an hour after that was all settled, SFO-PDX canceled. Ultimately flew PHX-SEA-YVR in Premium/Main with a 5 hour earlier departure.

AS was happy to reissue the 2 GGUs, now expiring December 31st, 2023 & also happily granted the ORC. The EQM wasn't significantly more but the ORC provided an extra segment.

We both received the email & both 75K at the time.

James
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Flying for Fun is offline  
Old Jan 28, 22, 7:40 am
  #69  
 
Join Date: Jul 2010
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STILL nothing for me. Getting very frustrated by the ham-fisted CS response from AS.
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Old Jan 29, 22, 12:50 am
  #70  
 
Join Date: Oct 2010
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Still haven't seen anything either. Maybe it has to do with address on the Mileage Plan profile?
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Old Feb 3, 22, 4:02 pm
  #71  
 
Join Date: Mar 2007
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Originally Posted by PVDtoDEL View Post
Still haven't seen anything either. Maybe it has to do with address on the Mileage Plan profile?
Doubt it. AS just really limited who it decided was worthy. Its now Feb and after even more changes and crazy reroutes still nothing.
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Old Feb 8, 22, 3:04 pm
  #72  
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When are these gift EQMs going to show up? My husband got the email I did not. We travel together and are both MVPG. Very odd. There is no sign of such EQMs in his mileage activity record. Hmm. When did other lucky recipients see the miles post?
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Old Feb 8, 22, 3:08 pm
  #73  
 
Join Date: Jan 2022
Location: Seattle
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Originally Posted by ijkh View Post
When are these gift EQMs going to show up? My husband got the email I did not. We travel together and are both MVPG. Very odd. There is no sign of such EQMs in his mileage activity record. Hmm. When did other lucky recipients see the miles post?
I did not receive mine yet but the email specifically stated they would post by February 15th.
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Old Feb 8, 22, 8:29 pm
  #74  
 
Join Date: Oct 2019
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Originally Posted by ijkh View Post
When are these gift EQMs going to show up? My husband got the email I did not. We travel together and are both MVPG. Very odd. There is no sign of such EQMs in his mileage activity record. Hmm. When did other lucky recipients see the miles post?
Yeah, nothing here yet but I checked and my email also said by 2/15.
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Old Feb 8, 22, 10:59 pm
  #75  
 
Join Date: Jun 2019
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Never received an email but had a creepy interaction with the first class FA on my SFO-LAX flight tonight that reminded me of this thread.

After I settled in he walked up and said something along the lines of "FlyerDigits, well, well, six cancelled flights huh? We'll get you to LA tonight.". I was completely confused. Then he confirmed my first and last name and said Minneapolis, Seattle,... I asked if he was talking about my January flights. Now he was confused, looked at his mobile device, and said that he was confused because he didn't realize those were last month.

So great, thanks for reminding me about all of my last minute cancellations, to include the one where my daughters appreciated the early morning wake up when I informed them that we had to leave for the airport RIGHT NOW if we wanted to make it to the Delta flights Alaska just rebooked us on (or hang out in the hotel for several days).

And also how much customer history and information does Alaska leave floating around out there for the flight attendants to see? What happened a month ago doesn't seem relevant to my new trip today. But it sure did bring back a bad taste and weirded me out.
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