Saver Fare Purchased after April 31, 2021 - No Refund?

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Dec 27, 2021, 5:45 pm

Redbelly

Original Poster

Join Date: Feb 2015

Posts: 7

Saver Fare Purchased after April 30, 2021 - No Refund?

We purchased a saver fare to Hawaii on May 6, 2021, just after the deadline for the relaxed refund rules. We have decided to cancel the February 2022 trip due to the new Covid wave. However, Alaska Air has subsequently changed the return flight schedule by 4 hours. Would this flight change give us an opportunity to get credit for a different future flight?

Thanks in advance for any tips.

Last edited by Redbelly; Dec 27, 2021 at 8:15 pm

Dec 27, 2021, 5:57 pm

hpmh

Join Date: Feb 2020

Posts: 85

Quote:

Originally Posted by Redbelly

With that large of a schedule change, I think your chances of getting a refund to the original form of payment is pretty high, let alone just credit. I would definitely call AS

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Dec 27, 2021, 6:27 pm

GW McLintock

FlyerTalk Evangelist

Join Date: Mar 2009

Location: NYC

Programs: AS MVPG, DL KM, Bee Six, Bonvoy Plat, Avis PC, Natl Exec, Greyhound Road Rewards Z"L

Posts: 16,699

I would call them -- four hours is a pretty significant change and I would expect they would be willing to give you a credit, if not a refund. I once had a similar schedule change that ultimately required an overnight; they originally offered to refund me, but in the end let me switch to a co-terminal and flight times of my choice with no change of fare. It was really quite the epic mileage run!

With that being said, I was initially drawn to this thread as I am pretty sure there is no April 31st

-J.

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Dec 27, 2021, 6:46 pm

jerry a. laska

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Join Date: Oct 1999

Location: Juneau, Alaska.

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Posts: 15,813

From alaskaair.com:

Quote:

My flight was changed or canceled

If your flight is affected by a schedule change or cancellation, we will move you to the next available flight.

If your new flight works for you, great! We'll see you onboard.

If your new flight schedule was changed by more than one hour, you have some options:

Change your flight online to one that better suits your schedule - up to a day earlier or later.
Cancel your trip online and receive future travel credit.
Contact us to cancel your trip and receive a refund* to your original form of payment.

And remember, if your plans change at any time, there are no fees to change or cancel Main and First Class fares. A fare difference may apply.

*Please note: To qualify for a refund to your original form of payment, you must have an active reservation on the impacted flight. If you voluntarily canceled your trip and received a future travel credit before the flight cancellation, you are not eligible for a refund.

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