2021 Alaska Airlines *FLAME-FREE* Q&A Thread: All Welcome, New and Old!
#766
Join Date: Mar 2016
Location: LAX
Programs: AS MVPG, IHG Diamond Elite
Posts: 1,445
I'd say website is best, though app might also work. Easier if you have an AS account/ MP# already so it can drop it right into wallet. Probably will take you 1-2 mins - just goto reservation, click cancel above itinerary details
#767
Join Date: Apr 2010
Posts: 317
If I fly NYE on Alaska metal to requalify status, will I have maintained my status for the return flight a few days later? Or will it take some time to update?
#768
Join Date: Jun 2019
Location: ANC
Posts: 404
If I fly what I originally booked then my Alaska mileage activity on Alaska metal *usually* posts to my Alaska account before I get off the plane. If I recall correctly the times I've had to request mileage credits were when I did a same day flight change.
#769
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA Plat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 16,625
Had a trip booked that involved an E175 segment. Paid $25 for Premium Class upgrade per person. Recent schedule change switched us to Q400.
1. seems AS isn't automatically refunding the PC upgrade when the aircraft is switched? (pretty annoying, frankly)
2. Tried to reach out via SMS chat, but that kept getting timed out (on their end). Anyone else have had success with that route to reach reservations reliably?
3. I sent email to [email protected] -- no auto-reply or any other response, but it's only 3 days. How long should I expect this to take?
1. seems AS isn't automatically refunding the PC upgrade when the aircraft is switched? (pretty annoying, frankly)
2. Tried to reach out via SMS chat, but that kept getting timed out (on their end). Anyone else have had success with that route to reach reservations reliably?
3. I sent email to [email protected] -- no auto-reply or any other response, but it's only 3 days. How long should I expect this to take?
#770
Join Date: Aug 2018
Location: PDX
Programs: AS MVP Gold 100K
Posts: 2,329
Had a trip booked that involved an E175 segment. Paid $25 for Premium Class upgrade per person. Recent schedule change switched us to Q400.
1. seems AS isn't automatically refunding the PC upgrade when the aircraft is switched? (pretty annoying, frankly)
2. Tried to reach out via SMS chat, but that kept getting timed out (on their end). Anyone else have had success with that route to reach reservations reliably?
3. I sent email to [email protected] -- no auto-reply or any other response, but it's only 3 days. How long should I expect this to take?
1. seems AS isn't automatically refunding the PC upgrade when the aircraft is switched? (pretty annoying, frankly)
2. Tried to reach out via SMS chat, but that kept getting timed out (on their end). Anyone else have had success with that route to reach reservations reliably?
3. I sent email to [email protected] -- no auto-reply or any other response, but it's only 3 days. How long should I expect this to take?
#771
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA Plat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 16,625
”Hi, please contact Reservations to process this refund request.
-<Agent>”
Waiting a week or so is fine.
#772
Join Date: Jan 2017
Location: Denver
Programs: AS, AA, UA, Hilton, Marriott, Caesars DE
Posts: 2,070
Usually Twitter team won't handle any payment related issues that have to deal with a charge, I guess I could see them also not wanting to handle refunds now.
#773
Join Date: Apr 2018
Posts: 101
I have some question abou the ticket prices?
Sometimes I see Premium Class Upgrade more expensive than Main + cost of actually selecting Premium Class seat
or First Class Upgrade more expensive than First Class seat
Is there any point in selecting the upgrade in these cases?
Sometimes I see Premium Class Upgrade more expensive than Main + cost of actually selecting Premium Class seat
or First Class Upgrade more expensive than First Class seat
Is there any point in selecting the upgrade in these cases?
#774
Join Date: Jun 2019
Location: ANC
Posts: 404
I have some question abou the ticket prices?
Sometimes I see Premium Class Upgrade more expensive than Main + cost of actually selecting Premium Class seat
or First Class Upgrade more expensive than First Class seat
Is there any point in selecting the upgrade in these cases?
Sometimes I see Premium Class Upgrade more expensive than Main + cost of actually selecting Premium Class seat
or First Class Upgrade more expensive than First Class seat
Is there any point in selecting the upgrade in these cases?
#775
Join Date: Dec 2001
Posts: 1,617
first bag free credit card benefits
I've looked through both the Alaska Airlines and the American Airlines web sites but have yet to find info an answer to these two questions ...
If you have a BofA Alaska Airlines Visa card with the first bag free benefit and your flights are on Alaska Airlines, do you still get that first bag free benefit if your ticket is a mileage award trip bought using AA miles and booked on the AA.com site? If so, how does this work and does the pax need to do anything at booking on aa.com and/or check in with AS to make it happen?
Similarly, do AA Barclay's or Citibank credit card holders get those CCs "first free bag" benefits when booking AA flights using Alaska Mileage Plan miles on the alaskaair.com site?
If you have a BofA Alaska Airlines Visa card with the first bag free benefit and your flights are on Alaska Airlines, do you still get that first bag free benefit if your ticket is a mileage award trip bought using AA miles and booked on the AA.com site? If so, how does this work and does the pax need to do anything at booking on aa.com and/or check in with AS to make it happen?
Similarly, do AA Barclay's or Citibank credit card holders get those CCs "first free bag" benefits when booking AA flights using Alaska Mileage Plan miles on the alaskaair.com site?
#776
Join Date: Apr 2007
Location: MFR
Programs: Alaska MVP, Hyatt Globalist
Posts: 714
I've looked through both the Alaska Airlines and the American Airlines web sites but have yet to find info an answer to these two questions ...
If you have a BofA Alaska Airlines Visa card with the first bag free benefit and your flights are on Alaska Airlines, do you still get that first bag free benefit if your ticket is a mileage award trip bought using AA miles and booked on the AA.com site? If so, how does this work and does the pax need to do anything at booking on aa.com and/or check in with AS to make it happen?
Similarly, do AA Barclay's or Citibank credit card holders get those CCs "first free bag" benefits when booking AA flights using Alaska Mileage Plan miles on the alaskaair.com site?
If you have a BofA Alaska Airlines Visa card with the first bag free benefit and your flights are on Alaska Airlines, do you still get that first bag free benefit if your ticket is a mileage award trip bought using AA miles and booked on the AA.com site? If so, how does this work and does the pax need to do anything at booking on aa.com and/or check in with AS to make it happen?
Similarly, do AA Barclay's or Citibank credit card holders get those CCs "first free bag" benefits when booking AA flights using Alaska Mileage Plan miles on the alaskaair.com site?
An AA expert will have to answer the Barclay/Citi question.
#777
Join Date: Dec 2001
Posts: 1,617
Is there some way to modify the FF account number using the Alaska Airlines web site for these types of bookings? Or can AS call center, email or check in agents modify the FF program and account number?
I imagine there's are similar issues if/when the pax has MVP / MVP Gold, etc status on AS, but the ticket for the AS flight(s) is purchased on aa.com using AA miles.
Last edited by Quokka; Sep 4, 2021 at 1:37 pm
#778
Moderator Hilton Honors, Travel News, West, The Suggestion Box, Smoking Lounge & DiningBuzz
Join Date: Jun 2000
Programs: Honors Diamond, Hertz Presidents Circle, National Exec Elite
Posts: 35,993
I had that situation a few weeks ago. I Tweeted the AA Twitter rep and he was able (once the itin was ticketed) to put my MVPG # in the record so I could pick the best seats.
Last edited by cblaisd; Sep 4, 2021 at 5:45 pm Reason: typo
#779
Join Date: Jun 2017
Programs: AMEX Plat, Chase Sapphire, Alaska
Posts: 38
Want to reach out to AS about several trip changes resulting in unexpected overnight stays--not really complaining but just want it to go somewhere. Not sure what channel would be best to contact them. I'm on the website and the "start chat" link refreshes the page, but doesn't bring up a chat box. Any suggestions? Test/Twitter/email/???
TIA
TIA