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Possible to remove JL flights from my Alaska account?

Possible to remove JL flights from my Alaska account?

Old Aug 1, 20, 3:46 pm
  #1  
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Possible to remove JL flights from my Alaska account?

Long story short, I credited my JL flights to my AS account in August 2019. I called earlier this year to see if it was possible to remove the flights from my account so I can credit them to AA. AS said no even though I had called less than 6 months after crediting to AS since their accounting procedure prevents them from doing that after the calendar year conclude. They said it was possible if I had called before 2019 was over. I tried to escalate without any success. I had given up, but I was thinking maybe asking fellow FTers if there is anything more that I can do at this point? To be clear, I know itís all my fault for causing this problem.
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Old Aug 1, 20, 3:53 pm
  #2  
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That's not going to work...

For the sake of the argument, even AS could remove the JL credit from your account, AA may not accept the credit given it has been 1 year since the travel.
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Old Aug 1, 20, 3:56 pm
  #3  
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Originally Posted by garykung View Post
That's not going to work...

For the sake of the argument, even AS could remove the JL credit from your account, AA may not accept the credit given it has been 1 year since the travel.
I started the JL flight in August, but returned in September.
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Old Aug 1, 20, 4:05 pm
  #4  
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Even if AS were willing to process a refund of what it has been paid by JL, you would need to find someone sufficiently at senior to then issue the miles and someone at AA willing to process the payment to JL. It's not quite the same as writing a series of checks, but close enough.

I would not do this unless I had someone at all three carriers lined up to make the multiple transactions. As it stands, even if AS processes this, you are unlikely to convince JL to reissue AA, pay AA and then AA willing to handle the transaction.
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Old Aug 1, 20, 4:44 pm
  #5  
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Originally Posted by lsquare View Post
I started the JL flight in August, but returned in September.
It does not really the matter. You asked for the August flight. The August flight is what we focus.

FWIW - I don't believe AS is the issue. AA is the actual issue. If AA does not allow the credit, and you pulled the credit from AS, you will lose more than what you could get previously.

So before pushing AS further, are you sure that AA will take it, given that far?
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Old Aug 1, 20, 9:16 pm
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The part where they mentioned that it had to be done before the calendar year ended is probably the clue. It's not just RDM, but also EQM. There's probably either a policy or system block to disallow reversing credits after elite status for the following year has been finalized, even if it didn't tip you over into the next status tier.
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Old Aug 1, 20, 11:14 pm
  #7  
 
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Originally Posted by rustykettel View Post
The part where they mentioned that it had to be done before the calendar year ended is probably the clue. It's not just RDM, but also EQM. There's probably either a policy or system block to disallow reversing credits after elite status for the following year has been finalized, even if it didn't tip you over into the next status tier.
I don't think it has anything to do with EQM - rather, it's an accounting issue. JL wrote AS a check to issue the miles in 2019, and AS can't refund that check in 2020 without adding a pile of accounting complexity.
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Old Aug 1, 20, 11:36 pm
  #8  
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IIRC most will not reverse these credits, which is why people usually recommend not adding an FFP to a reservation if one wants to credit segments separately. What's done is done and I'd recommend looking for other ways to achieve whatever it is you want.
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Old Aug 2, 20, 9:29 am
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What's done is done! Accept and move on. Also, learn from this.
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