No Cancel Fees Now Bumped to 12/31/2020

Old Jul 27, 20, 3:19 pm
  #1  
Original Poster
 
Join Date: Aug 2014
Location: Carlsbad, CA
Programs: United Gold (Million Miler), Alaska MVP
Posts: 209
No Cancel Fees Now Bumped to 12/31/2020

I just noticed the change a few minutes ago.

Worked out perfectly because I need to wait for my companion cert to book a Hawaii trip for next year.
ab2013 likes this.
buzglyd is offline  
Old Aug 2, 20, 1:21 pm
  #2  
 
Join Date: Dec 2005
Location: SEA
Posts: 144
Wonder what Hawaii travel looks like heading into 2021. I fear not so good.
StrandedinLA is offline  
Old Aug 11, 20, 3:15 pm
  #3  
 
Join Date: Jul 2015
Location: San Francisco
Programs: UA 1K, UA 1MM, Hilton Lifetime Gold, Marriott Gold, Hertz Gold, CLEAR, AS MVP Gold
Posts: 2,476
Originally Posted by StrandedinLA View Post
Wonder what Hawaii travel looks like heading into 2021. I fear not so good.
The situation with AS to the Islands is now horrible. I just canceled a SFO-SEA-HNL-KOA flight for obvious reasons as UA still flies direct SFO-KOA although on a reduced schedule. While I had planned to move most if not all my business over to AS from UA the current schedule is horrible. And while there is no change fee canceled flights go into your "wallet" which right now is my case is bulging with cash...not a good thing. So like it or not I will use up my wallet on perhaps a few flights in and out of SEA but sadly it looks like I am now back to UA (at least in the foreseeable future).
nomad420 is offline  
Old Aug 11, 20, 5:02 pm
  #4  
 
Join Date: Feb 2015
Location: Seattle
Programs: AS MVP
Posts: 1,743
Question.... I cancelled flight yesterday and part of the fare was a Customer Care Discount Code for $50.00. I called to have flight cancelled because I wanted discount code returned to my account. Agent agreed to have Discount certificate returned to account.
How long does this process take??
As an aside, I was charged $250.00 on another cancellation recently.(did not think it would actually be charged, but did).
Cancelled within the 24 hours - agent did say it would take 7- 10 days for charge to get reversed to credit card.
thanks
pcoll is offline  
Old Aug 11, 20, 10:11 pm
  #5  
 
Join Date: Aug 2017
Posts: 895
Originally Posted by pcoll View Post
Question.... I cancelled flight yesterday and part of the fare was a Customer Care Discount Code for $50.00. I called to have flight cancelled because I wanted discount code returned to my account. Agent agreed to have Discount certificate returned to account.
How long does this process take??
As an aside, I was charged $250.00 on another cancellation recently.(did not think it would actually be charged, but did).
Cancelled within the 24 hours - agent did say it would take 7- 10 days for charge to get reversed to credit card.
thanks
It took about 3-5 days to get my code returned, in one case.
In another case I had to chat after 2 weeks when the code didn't return, and then it was fixed in 3-5 days
pcoll likes this.
nomiiiii is online now  
Old Aug 19, 20, 7:15 am
  #6  
 
Join Date: Jan 2010
Programs: AA BA CO DL UA US
Posts: 608
On award tickets book on or before Sep 8, 2020, Alaska cancellation page says it can be cancelled without fee, with credit to my account wallet. So, basically, do get miles back, and the fees ($5.60) get credit to your Alaska account? I know this sounds like a stupid question, but I just want to be sure.
opus2002 is offline  
Old Aug 19, 20, 4:39 pm
  #7  
Moderator Communications Coordinator, Signatures
 
Join Date: Apr 2001
Location: deep within the Eskimo lair
Programs: TubWorld, Bar Alliance, Borratxo Legendarium
Posts: 16,879
Originally Posted by opus2002 View Post
On award tickets book on or before Sep 8, 2020, Alaska cancellation page says it can be cancelled without fee, with credit to my account wallet. So, basically, do get miles back, and the fees ($5.60) get credit to your Alaska account? I know this sounds like a stupid question, but I just want to be sure.
You get the miles back, and taxes are refunded to the original form of payment.
opus2002 likes this.
missydarlin is offline  
Old Aug 19, 20, 6:37 pm
  #8  
 
Join Date: Aug 2017
Posts: 895
Had to do change partner emirates award, online the $125 was still being charged. Had to call in to get it waived, which always makes me nervous because i have to feed them the international flight info for the change and can never be sure they are picking the exact segment i want.
nomiiiii is online now  
Old Aug 29, 20, 12:49 pm
  #9  
 
Join Date: Jan 2017
Location: Denver
Programs: AS, AA, Hilton, Marriott, IHG
Posts: 1,153
I know for Saver fares, the fee is refundable to My Wallet, but if you purchase a PE seat, is that also refundable as well? I assume yes, since neither would be refundable in normal circumstances, but looking for data points.
safari ari is offline  
Old Aug 29, 20, 4:21 pm
  #10  
 
Join Date: Nov 2007
Location: PHX
Programs: US CP; AA LTG; HH Dia; SPG Plat; Marriott Gold
Posts: 4,505
Originally Posted by missydarlin View Post
You get the miles back, and taxes are refunded to the original form of payment.
I just want to double check this since I am still within 24 hours. I just redeemed for an award on BA and so the taxes and surcharges are not insignificant. The waiver page mentions only credit to “wallet” or for a “credit certificate”. Is it clear I can get a mileage redeposit with no fee and a return of the taxes and surcharges to my credit card if I cancel before flight time?
lkar is offline  
Old Aug 29, 20, 6:41 pm
  #11  
 
Join Date: Mar 2017
Location: British Columbia
Programs: AS MVPG75K, UA PP, Marriott Bonvoy Titanium
Posts: 4,389
Originally Posted by lkar View Post
I just want to double check this since I am still within 24 hours. I just redeemed for an award on BA and so the taxes and surcharges are not insignificant. The waiver page mentions only credit to “wallet” or for a “credit certificate”. Is it clear I can get a mileage redeposit with no fee and a return of the taxes and surcharges to my credit card if I cancel before flight time?
The waiver page is ambiguous. You cannot pay for the fess & taxes with wallet funds. Changes & Cancelations are paid back to the original form of payment, which is to your credit card.

I recently changed an EK award booked in January which resulted in a $16.85 credit. That was automatically processed and credited to my CC with overnight processing. No agent intervention.

James
lkar likes this.
Flying for Fun is offline  
Old Aug 31, 20, 2:38 pm
  #12  
 
Join Date: May 2009
Location: SEA
Programs: DL GM, AS MVP, Marriott Gold, Hertz 5 Whatevers
Posts: 824
UA permanently eliminating change fees for domestic travel (except for basic economy tix): https://www.united.com/ual/en/us/fly...hange-fee.html
DL matching the policy: https://news.delta.com/building-its-...es-change-fees

Good to see - hopefully AS matches!
pcoll and be_rettSEA like this.

Last edited by ab2013; Aug 31, 20 at 2:48 pm
ab2013 is offline  
Old Aug 31, 20, 2:49 pm
  #13  
FlyerTalk Evangelist
 
Join Date: Aug 2007
Location: SEA, but up and down the coast a lot
Programs: OneSky Alliance Elite+ with Zirconium and oak leaf cluster, Braniff Unobtainium
Posts: 18,193
I hope AS doesn’t completely match, because UA won’t refund any fare if it goes down, so if the fare drops from $200 to $100 when you make your change you get $0. Matching would be a LOSS for Golds and 75Ks, who can take advantage of fare drops (just like you can on WN).
eponymous_coward is online now  
Old Aug 31, 20, 3:27 pm
  #14  
 
Join Date: May 2009
Location: SEA
Programs: DL GM, AS MVP, Marriott Gold, Hertz 5 Whatevers
Posts: 824
Originally Posted by eponymous_coward View Post
I hope AS doesn’t completely match, because UA won’t refund any fare if it goes down, so if the fare drops from $200 to $100 when you make your change you get $0. Matching would be a LOSS for Golds and 75Ks, who can take advantage of fare drops (just like you can on WN).
Well, UA has a special way of dealing with customers /s - one would have to pay me to get on a UA plane.

DL usually offers a eCredit for the balance, although the last time I did this (COVID-era), DL actually gave me a partial refund when I swapped for a lower priced ticket after the RiskFree cancellation period expired (on a nonrefundable ticket), although I'm not sure how common that is.
NoLaGent likes this.
ab2013 is offline  
Old Sep 1, 20, 8:23 am
  #15  
 
Join Date: Sep 2011
Location: SFO
Programs: AS and if I can't avoid it, UA. IHG Spire Amb, CET 7*
Posts: 1,949
With the elimination of the change fees announced today, it's important to note that this policy (including Saver tickets) has been extended through December 31, 2020.

https://investor.alaskaair.com/news-...es-change-fees
NoLaGent is offline  

Thread Tools
Search this Thread
Search Engine: