Inflight Entertainment - Tech Issue
May 5, 2020, 7:37 am
#1
Original Poster
Join Date: Nov 2001
Location: Texas Hill Country
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Posts: 2,118
Inflight Entertainment - Tech Issue
Brought aboard a new Fire HD 8 tablet. Tried to access free inflight entertainment, but received error message: Incompatible device/browser. Any ideas? Thanks.
May 5, 2020, 8:46 am
#2
Join Date: Apr 2002
Location: SEA, MKE, PSP
Programs: AS MVP75K
Posts: 396
I have an older cheap 7” fire tablet. I had to jailbreak it to make it look just just like an Android. Then download apps from the Play store. But last time I used. I got the messsge you got. I’m hoping it just needs all the apps updated. Haven't figured it out yet.
May 5, 2020, 9:48 am
#3
Join Date: Apr 2003
Location: SEA, NW/DL 1.6Million Miler
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Posts: 4,277
Interesting....IPAD MINI4
I have IPAD Mini4 and noticed similar message when I'm using Chrome Browser. It works fine when using Safari Browser. Seem gogo people need to address compatibility issues for variety of browsers....
Jiburi
Jiburi
May 5, 2020, 10:57 am
#5
FlyerTalk Evangelist
Join Date: Jun 2007
Location: PDX
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I use to have zero issues getting Alaska Beyond until the last year and I've had an even tougher time trying to log-in to the streaming system on AA flights. I use to be able to just have the Gogo ap downloaded, click it, and play movies....not so much anymore so I agree something has changed from a technical standpoint (I think).
May 5, 2020, 12:46 pm
#6
Join Date: May 2019
Programs: Alaska Airlines
Posts: 20
I have this occasionally on my iPhone / iPad without rhyme or reason...seems to depend on each plane or Gogo's service at that time. Also sometimes let's me login on Chrome on one but not the other one as well...frustrating
May 5, 2020, 3:29 pm
#7
Original Poster
Join Date: Nov 2001
Location: Texas Hill Country
Programs: AS MVP Gold 75K, Hyatt Explorist, UA 1MM
Posts: 2,118
Wow..no idea there were so many similar issues. My previous Fire HD 8 connected just fine. I read a few articles about installing Chrome on these Fire tablets. This might be something I try. Thanks for the input!
May 5, 2020, 4:01 pm
#8
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I'm not getting any movies in right now.
I wish gogo worked from home
I wish gogo worked from home
May 5, 2020, 4:02 pm
#9
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May 5, 2020, 5:03 pm
#11
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
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May 5, 2020, 6:21 pm
#12
Join Date: Feb 2016
Posts: 121
Based on the following blog post, for android devices you need at least Android 7.1 (Fire OS 6) and Chrome 77 or newer.
blog.alaskaair.com/travel-tips/inflight-entertainment-best-practices/
blog.alaskaair.com/travel-tips/inflight-entertainment-best-practices/
Last edited by dayone; May 28, 2020 at 1:43 pm Reason: Fix link.
May 28, 2020, 12:58 pm
#13
Join Date: Jan 2008
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I can get the card promo and the trailers to play, but the movie refuses to start, just sits there with the loading circle spinning. Frustrating. Using Chrome 81, but since the trailers play guessing it's not a browser issue.
Dec 10, 2021, 6:46 pm
#14
FlyerTalk Evangelist
Join Date: Dec 2003
Location: LAX
Posts: 10,906
Got a new Samsung tablet and got exactly the same - trailer and ads work then spinning circle.. loads fine on android phone.. any advice?
Dec 11, 2021, 3:00 pm
#15
Join Date: May 2003
Location: SFO, mostly
Posts: 2,203
I have a new Fire HD 10 tablet and was wondering the same thing: will the Silk Browser on the tablet work with Alaska Beyond or do I need to install a different browser before the flight? The Alaska IFE FAQ says Safari or Chrome 77 or above are supported but doesn't specifically say other browsers aren't supported either.
Last edited by sltlyamusd; Dec 12, 2021 at 7:59 am