AS Cancellation Options

Old Mar 22, 20, 9:53 pm
  #1  
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Join Date: Nov 2010
Location: SFO
Posts: 12
AS Cancellation Options

As part of the COVID-19 travel waivers, I need to cancel an upcoming trip, but can someone please explain this part of the waiver to me?

Cancel your trip without a fee and deposit the funds into My Account wallet or receive a credit certificate for future travel.

What's the difference between depositing the funds and receiving a credit certificate? I'm a member of AS' frequent flyer program but don't have any significant status. Is there a recommended option?
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Old Mar 22, 20, 9:58 pm
  #2  
_fx
 
Join Date: Nov 2018
Location: SEA
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There are some nuances for niche scenarios, but for your case (and most others), depositing funds to your wallet is the best choice.

The email gift card is handy if you want to gift the funds to someone else.

Saving the ticket value is useful if you have a companion fare.
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Old Mar 23, 20, 10:50 am
  #3  
 
Join Date: Nov 2003
Posts: 169
Iím still not clear which of these two options is ďsaving the ticket optionsĒ? I do have a companion fare linked to a ticket. Is emailing the ticket what I want or applying to MyWallet? And do I do the same with both tickets (the regular fare as well as the Companion) or just the companion?

Iím still waiting a bit and hoping they cancel the flight (how will I know if itís cancelled?) so I can get the money back, though...
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Old Mar 23, 20, 11:06 am
  #4  
_fx
 
Join Date: Nov 2018
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Originally Posted by Ukalady View Post
Iím still not clear which of these two options is ďsaving the ticket optionsĒ? I do have a companion fare linked to a ticket. Is emailing the ticket what I want or applying to MyWallet? And do I do the same with both tickets (the regular fare as well as the Companion) or just the companion?

Iím still waiting a bit and hoping they cancel the flight (how will I know if itís cancelled?) so I can get the money back, though...
There should be a third option on the cancel screen: "Send the canceled ticket to my email and exchange for travel later. Change fee may be due at rebooking."
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Old Mar 23, 20, 11:26 am
  #5  
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Not to go too far OT, but unless "upcoming" means in the next day or two, you should hold off. AS may cancel or, as part of consolidating frequencies, may substantially change the departure time. In that case, you are due a full refund if you wish.
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Old Mar 25, 20, 3:41 pm
  #6  
 
Join Date: Jun 2006
Posts: 92
Originally Posted by Often1 View Post
Not to go too far OT, but unless "upcoming" means in the next day or two, you should hold off. AS may cancel or, as part of consolidating frequencies, may substantially change the departure time. In that case, you are due a full refund if you wish.
What kind of departure time change is considered "substantial"? 2 hours?
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