Partner Award Fee Waiver?
Mar 12, 2020, 10:29 am
#1
Original Poster
Join Date: Feb 2010
Programs: AS MVP
Posts: 108
Partner Award Fee Waiver?
Given the madness, anyone happen to know whether AS is willing to waive the cancellation fee ($125/pax) for award bookings? Still showing as a fee online, but are there magic words to be spoken if I call in?
Mar 12, 2020, 10:50 am
#2
Original Member
Join Date: May 1998
Location: Portland, Oregon
Posts: 252
I'm wondering the same thing....regarding several bookings.....
I'm still waiting for Qantas to confirm the cancelation of flights I'm booked on, which they have announced will be suspended. I hope Alaska will easily refund and redeposit in this case.
Marvella
I'm still waiting for Qantas to confirm the cancelation of flights I'm booked on, which they have announced will be suspended. I hope Alaska will easily refund and redeposit in this case.
Marvella
Mar 12, 2020, 2:21 pm
#3
Join Date: Apr 2009
Location: YYF/YLW
Programs: AA, DL, AS, VA, WS Silver
Posts: 5,951
What are the dates? For travel in March, fees are waived. I just cancelled an Alaska metal award ticket ticketed in January with the miles redeposited fee-free. Nothing in the policy that says the flights have to be AS metal; just that it has to be an 027 ticket.
Mar 12, 2020, 2:39 pm
#4
FlyerTalk Evangelist
Join Date: Apr 2001
Location: MEL CHC
Posts: 21,016
Consolidated Qantas (QF) Awards Availability/Booking/Routing Thread
Mar 12, 2020, 3:49 pm
#5
Original Poster
Join Date: Feb 2010
Programs: AS MVP
Posts: 108
Ah, riiiiight. I missed that 027 bit (we're cancelling/postponing 9 accommodations and a dozen flights, so it's hard to keep it all straight). Anyway, the flight is in late April and it would appear the policy doesn't cover that period - yet.
Mar 12, 2020, 3:51 pm
#6
Join Date: Jan 2010
Location: SFO & ORD
Programs: UA1K, VXgold
Posts: 93
I know the policy for pre 2/27 purchases only applies for travel thru March, but does anyone have any data points on getting waivers anyway for travel in early April? I've got 6 separate reservations between April 1 to April 12. Also any hunches out there if the waiver dates will be extended? I see the other major carries are waiving change fees for tickets booked before March for travel thru April.
Mar 15, 2020, 10:23 am
#8
FlyerTalk Evangelist
Join Date: Aug 2007
Location: SEA, but up and down the coast a lot
Programs: Oceanic Airlines Gold Elite
Posts: 20,387
I know the policy for pre 2/27 purchases only applies for travel thru March, but does anyone have any data points on getting waivers anyway for travel in early April? I've got 6 separate reservations between April 1 to April 12. Also any hunches out there if the waiver dates will be extended? I see the other major carries are waiving change fees for tickets booked before March for travel thru April.
https://www.alaskaair.com/content/ad...odID:Awareness
Mar 15, 2020, 5:23 pm
#9
Join Date: Aug 2017
Posts: 1,610
i've been able to cancel alaska emirates flights for no $125 change/cancel fees, and got all miles/taxes refunded.
But the $12.50 partner award booking fee didn't get refunded. I didn't ask about it, i'm guessing if pushed on it i would've gotten it refunded also
But the $12.50 partner award booking fee didn't get refunded. I didn't ask about it, i'm guessing if pushed on it i would've gotten it refunded also
Mar 15, 2020, 5:27 pm
#10
Join Date: Feb 2015
Location: Seattle
Programs: AS
Posts: 2,293
Flight date? When did you book it?
Mar 15, 2020, 5:32 pm
#11
Join Date: Aug 2017
Posts: 1,610
This included bookings made in March for March/April (since countries kept changing their restrictions I had to keep changing/cancelling).
This also included booking made 6 months ago, for flights in March/April.
In both cases the cancellations by alaska were done fee-free very easily by phone or by text, depending on wait times.
Emirates award availability is wide open, and this alaska waiver rule has really helped me in changing my bookings as the countries keep changing their rules. I have only mvp status (not gold)
Note - all cancellations need to be done by phne/text - online it reflected the $125 fee
This also included booking made 6 months ago, for flights in March/April.
In both cases the cancellations by alaska were done fee-free very easily by phone or by text, depending on wait times.
Emirates award availability is wide open, and this alaska waiver rule has really helped me in changing my bookings as the countries keep changing their rules. I have only mvp status (not gold)
Note - all cancellations need to be done by phne/text - online it reflected the $125 fee
Mar 16, 2020, 10:39 am
#13
Join Date: Aug 2017
Posts: 1,610
Guess I should avoid phone given the AS request to stand down if not travelling soon. @nomiiiii How do you mean you were able to cancel by "text"? And was that with a live person or a chatbot or?
Mar 16, 2020, 10:48 am
#14
Moderator Communications Coordinator, Signatures
Join Date: Apr 2001
Location: deep within the Eskimo lair
Programs: TubWorld, Bar Alliance, Borratxo Legendarium
Posts: 16,968
Text messaging is still handled by reservations and they are completely overwhelmed - so unless that travel is in the next 3 days, please hold off. If you can't cancel it yourself online, then set yourself a calendar reminder to call/text/chat at a later date.
Mar 16, 2020, 11:06 am
#15
Original Poster
Join Date: Feb 2010
Programs: AS MVP
Posts: 108
Yeah, this is an award booking and it still shows $125/person cancellation fee in the online cancellation workflow. However, the travel is in April so I'll hold off contacting AS. Thanks everyone for the info.