Partner Award Fee Waiver?

Old Mar 12, 2020, 10:29 am
  #1  
Original Poster
 
Join Date: Feb 2010
Programs: AS MVP
Posts: 108
Partner Award Fee Waiver?

Given the madness, anyone happen to know whether AS is willing to waive the cancellation fee ($125/pax) for award bookings? Still showing as a fee online, but are there magic words to be spoken if I call in?
beckalodeon is offline  
Old Mar 12, 2020, 10:50 am
  #2  
Original Member
 
Join Date: May 1998
Location: Portland, Oregon
Posts: 252
I'm wondering the same thing....regarding several bookings.....

I'm still waiting for Qantas to confirm the cancelation of flights I'm booked on, which they have announced will be suspended. I hope Alaska will easily refund and redeposit in this case.

Marvella
Marvella is offline  
Old Mar 12, 2020, 2:21 pm
  #3  
 
Join Date: Apr 2009
Location: YYF/YLW
Programs: AA, DL, AS, VA, WS Silver
Posts: 5,960
Originally Posted by beckalodeon
Given the madness, anyone happen to know whether AS is willing to waive the cancellation fee ($125/pax) for award bookings? Still showing as a fee online, but are there magic words to be spoken if I call in?
What are the dates? For travel in March, fees are waived. I just cancelled an Alaska metal award ticket ticketed in January with the miles redeposited fee-free. Nothing in the policy that says the flights have to be AS metal; just that it has to be an 027 ticket.
ashill is offline  
Old Mar 12, 2020, 2:39 pm
  #4  
FlyerTalk Evangelist
 
Join Date: Apr 2001
Location: MEL CHC
Posts: 21,131
Originally Posted by Marvella
I'm wondering the same thing....regarding several bookings.....
I'm still waiting for Qantas to confirm the cancellation of flights I'm booked on, which they have announced will be suspended. I hope Alaska will easily refund and redeposit in this case.
QF & AS have been moving people with cash & award reservations to other flights. Have a look at QF web site "manage booking"
Consolidated Qantas (QF) Awards Availability/Booking/Routing Thread
Mwenenzi is offline  
Old Mar 12, 2020, 3:49 pm
  #5  
Original Poster
 
Join Date: Feb 2010
Programs: AS MVP
Posts: 108
Originally Posted by ashill
What are the dates? For travel in March, fees are waived. I just cancelled an Alaska metal award ticket ticketed in January with the miles redeposited fee-free. Nothing in the policy that says the flights have to be AS metal; just that it has to be an 027 ticket.
Ah, riiiiight. I missed that 027 bit (we're cancelling/postponing 9 accommodations and a dozen flights, so it's hard to keep it all straight). Anyway, the flight is in late April and it would appear the policy doesn't cover that period - yet.
beckalodeon is offline  
Old Mar 12, 2020, 3:51 pm
  #6  
 
Join Date: Jan 2010
Location: SFO & ORD
Programs: UA1K, VXgold
Posts: 93
Originally Posted by ashill
For travel in March, fees are waived.
I know the policy for pre 2/27 purchases only applies for travel thru March, but does anyone have any data points on getting waivers anyway for travel in early April? I've got 6 separate reservations between April 1 to April 12. Also any hunches out there if the waiver dates will be extended? I see the other major carries are waiving change fees for tickets booked before March for travel thru April.
artieb78 is offline  
Old Mar 12, 2020, 6:20 pm
  #7  
FlyerTalk Evangelist
 
Join Date: Dec 2007
Location: BOS/ORH
Programs: AS 75K
Posts: 18,323
Just wait for it to change or you get a flight change notice
CDKing is offline  
Old Mar 15, 2020, 10:23 am
  #8  
FlyerTalk Evangelist
 
Join Date: Aug 2007
Location: SEA, but up and down the coast a lot
Programs: Oceanic Airlines Gold Elite
Posts: 20,440
Originally Posted by artieb78
I know the policy for pre 2/27 purchases only applies for travel thru March, but does anyone have any data points on getting waivers anyway for travel in early April? I've got 6 separate reservations between April 1 to April 12. Also any hunches out there if the waiver dates will be extended? I see the other major carries are waiving change fees for tickets booked before March for travel thru April.
Linked off the front page of alaskaair.com... waivers are now through April.

https://www.alaskaair.com/content/ad...odID:Awareness
pcoll likes this.
eponymous_coward is offline  
Old Mar 15, 2020, 5:23 pm
  #9  
 
Join Date: Aug 2017
Posts: 1,616
i've been able to cancel alaska emirates flights for no $125 change/cancel fees, and got all miles/taxes refunded.

But the $12.50 partner award booking fee didn't get refunded. I didn't ask about it, i'm guessing if pushed on it i would've gotten it refunded also
nomiiiii is offline  
Old Mar 15, 2020, 5:27 pm
  #10  
 
Join Date: Feb 2015
Location: Seattle
Programs: AS
Posts: 2,297
Originally Posted by nomiiiii
i've been able to cancel alaska emirates flights for no $125 change/cancel fees, and got all miles/taxes refunded.

But the $12.50 partner award booking fee didn't get refunded. I didn't ask about it, i'm guessing if pushed on it i would've gotten it refunded also
Flight date? When did you book it?
pcoll is offline  
Old Mar 15, 2020, 5:32 pm
  #11  
 
Join Date: Aug 2017
Posts: 1,616
Originally Posted by pcoll
Flight date? When did you book it?
This included bookings made in March for March/April (since countries kept changing their restrictions I had to keep changing/cancelling).
This also included booking made 6 months ago, for flights in March/April.

In both cases the cancellations by alaska were done fee-free very easily by phone or by text, depending on wait times.

Emirates award availability is wide open, and this alaska waiver rule has really helped me in changing my bookings as the countries keep changing their rules. I have only mvp status (not gold)

Note - all cancellations need to be done by phne/text - online it reflected the $125 fee
nomiiiii is offline  
Old Mar 16, 2020, 8:39 am
  #12  
Original Poster
 
Join Date: Feb 2010
Programs: AS MVP
Posts: 108
Originally Posted by nomiiiii
Note - all cancellations need to be done by phne/text - online it reflected the $125 fee
Guess I should avoid phone given the AS request to stand down if not travelling soon. @nomiiiii How do you mean you were able to cancel by "text"? And was that with a live person or a chatbot or?
beckalodeon is offline  
Old Mar 16, 2020, 10:39 am
  #13  
 
Join Date: Aug 2017
Posts: 1,616
Originally Posted by beckalodeon
Guess I should avoid phone given the AS request to stand down if not travelling soon. @nomiiiii How do you mean you were able to cancel by "text"? And was that with a live person or a chatbot or?
It was a live person. 82008 is their text messaging service. You send your text, wait some minutes/hours, and are connected to a live agent via text. Give your details and ask to cancel under the waiver etc.
nomiiiii is offline  
Old Mar 16, 2020, 10:48 am
  #14  
Moderator Communications Coordinator, Signatures
 
Join Date: Apr 2001
Location: deep within the Eskimo lair
Programs: TubWorld, Bar Alliance, Borratxo Legendarium
Posts: 16,968
Text messaging is still handled by reservations and they are completely overwhelmed - so unless that travel is in the next 3 days, please hold off. If you can't cancel it yourself online, then set yourself a calendar reminder to call/text/chat at a later date.
ashill, socalgecko and pcoll like this.
missydarlin is offline  
Old Mar 16, 2020, 11:06 am
  #15  
Original Poster
 
Join Date: Feb 2010
Programs: AS MVP
Posts: 108
Originally Posted by missydarlin
Text messaging is still handled by reservations and they are completely overwhelmed - so unless that travel is in the next 3 days, please hold off. If you can't cancel it yourself online, then set yourself a calendar reminder to call/text/chat at a later date.
Yeah, this is an award booking and it still shows $125/person cancellation fee in the online cancellation workflow. However, the travel is in April so I'll hold off contacting AS. Thanks everyone for the info.
beckalodeon is offline  

Thread Tools
Search this Thread

Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.