Mar 11, 2020, 10:41 pm
Last edit by: hur88
Alaska Airlines is waiving change fees both for flights ticketed on or before Feb 26 (for original travel dates until May 31) and for flights ticketed after Feb 26 (for original travel dates until Feb 28, 2021).
Excerpted from the associated FAQ:
Excerpted from the associated FAQ:
What if I used miles? If you used miles to purchase your ticket, for travel in March, we’ll re-deposit the miles in your Mileage Plan account.
What if I used a companion fare? If you cancel your reservations entirely, and if it included a companion certificate, we will reinstate your certificate with original expiration date or June 30, 2020, whichever comes later. Please call Reservations for assistance with canceling tickets using companion certificates
What do I do if I’ve already paid the change fee? If you traveled or are traveling between February 27, 2020 and May 31, 2020 and you were charged an out of pocket change fee, please contact Reservations. We’ll take care of the change fee to your original form of payment.
What if I used a companion fare? If you cancel your reservations entirely, and if it included a companion certificate, we will reinstate your certificate with original expiration date or June 30, 2020, whichever comes later. Please call Reservations for assistance with canceling tickets using companion certificates
What do I do if I’ve already paid the change fee? If you traveled or are traveling between February 27, 2020 and May 31, 2020 and you were charged an out of pocket change fee, please contact Reservations. We’ll take care of the change fee to your original form of payment.
Waiver for Tickets Purchased Through 12/31/2020
May 31, 2020, 12:41 pm
#212
Join Date: Feb 2015
Location: Seattle
Programs: AS
Posts: 2,293
Just cancelled two flights scheduled in July. Purchases were made May 19 and May 22. Noticed that when amounts were deposited into My Wallet, the expiration dates were date of purchase plus 1 year. Not travel date or date cancelled. Not sure if this is how AS is doing it now or it was always this way.
May 31, 2020, 2:45 pm
#213
Join Date: Mar 2017
Location: British Columbia
Programs: AS MVPG100K, Marriott Marriott Titanium Elite, Hilton Gold
Posts: 7,263
Just cancelled two flights scheduled in July. Purchases were made May 19 and May 22. Noticed that when amounts were deposited into My Wallet, the expiration dates were date of purchase plus 1 year. Not travel date or date cancelled. Not sure if this is how AS is doing it now or it was always this way.
James
Jun 3, 2020, 5:39 pm
#214
Join Date: Jun 2015
Location: Seattle, WA
Programs: Alaska Airlines
Posts: 658
Does the wavier apply to a flight that has an AA leg, that is booked though AS? The verbiage about ticketing airline has me a bit confused.
Doesn't matter to me as I'm MVPG, but a friend wants to book a potential trip for later this year, and obviously we're all unsure if it'll be safe & reasonable to take unnecessary travel at the time.
Doesn't matter to me as I'm MVPG, but a friend wants to book a potential trip for later this year, and obviously we're all unsure if it'll be safe & reasonable to take unnecessary travel at the time.
Jun 3, 2020, 6:29 pm
#215
Join Date: Mar 2017
Location: British Columbia
Programs: AS MVPG100K, Marriott Marriott Titanium Elite, Hilton Gold
Posts: 7,263
Does the wavier apply to a flight that has an AA leg, that is booked though AS? The verbiage about ticketing airline has me a bit confused.
Doesn't matter to me as I'm MVPG, but a friend wants to book a potential trip for later this year, and obviously we're all unsure if it'll be safe & reasonable to take unnecessary travel at the time.
Doesn't matter to me as I'm MVPG, but a friend wants to book a potential trip for later this year, and obviously we're all unsure if it'll be safe & reasonable to take unnecessary travel at the time.
In your example with a AS and a leg on AA, AS is ticketing the AA segment on their own ticket stock and will have a ticket number starting with 027, not 001. Similarly, an AS award ticketed on a partner will still have an 027 ticket number.
James
Jun 3, 2020, 11:23 pm
#217
Join Date: Mar 2017
Location: British Columbia
Programs: AS MVPG100K, Marriott Marriott Titanium Elite, Hilton Gold
Posts: 7,263
AS had extended wallet credit expiry dates through 7/5/2021 but I am not sure if they are still actively doing that. If they are, the latest you could apply the emailed ticket/wallet funds would be 7/5/2021 even if your travel date is later.
James
Last edited by Flying for Fun; Jun 3, 2020 at 11:31 pm
Jun 4, 2020, 11:23 am
#218
Join Date: Feb 2015
Location: Seattle
Programs: AS
Posts: 2,293
UPDATE: No Need for me to call. Just logged into MP account and Wallet Expiration Dates now show all are July 5, 2021.
Last edited by pcoll; Jun 4, 2020 at 11:47 am
Jun 8, 2020, 12:28 pm
#219
Join Date: Nov 2010
Location: SFO
Programs: AS AA
Posts: 205
if I end up cancelling the tickets, will I receive $250 wallet fund in my account + reinstated $150 discount code, or $125 wallet fund + $75 discount under each passenger's name?
Also, the discount code expires on 8/1/2020. If the cancellation happens after that, would it still be reinstated?
Jun 8, 2020, 8:26 pm
#220
FlyerTalk Evangelist
Join Date: Jan 2012
Location: Northern Calif./Eastern Ida.
Programs: Amethyst Premier Plutonium Medallion
Posts: 20,628
I haven’t been closely following this thread so apologies for the noob question.
is there any reason in the current waiver to not speculatively book award tickets for dates in October, besides the obvious issue of having the miles and fees tied up? We may travel depending on the situation by then and low level F tickets are available on our dates and routes.
is there any reason in the current waiver to not speculatively book award tickets for dates in October, besides the obvious issue of having the miles and fees tied up? We may travel depending on the situation by then and low level F tickets are available on our dates and routes.
Jun 10, 2020, 10:08 am
#221
Join Date: Feb 2003
Location: SFO or OAK
Programs: AA 1MM GLD, Hertz #1 Gold, bunch of other programs w/no status
Posts: 1,452
Does the waiver apply to award tickets booked on partner airlines? I currently have an award booking on Fiji Airways I made last night. I'm not 100% sure I can make the trip so have about ~12 hours left to cancel unless the waiver applies. Travel date is Feb 2021.
Jun 10, 2020, 10:21 am
#222
Join Date: Mar 2016
Location: LAX
Programs: AS MVPG, IHG Diamond Elite
Posts: 1,445
Jun 10, 2020, 11:23 am
#223
Join Date: Feb 2003
Location: SFO or OAK
Programs: AA 1MM GLD, Hertz #1 Gold, bunch of other programs w/no status
Posts: 1,452
Official policy doesn't mention travel must be on Alaska metal - just that ticket is issued on AS ticket stock (ticket number starts w/ 027). You may have to call to make changes or cancel later (instead of doing so directly on AS website) to avoid the fee, but sounds like it would qualify for the waiver based on booking date. You may want to call and confirm the policy just to be sure.
Jun 13, 2020, 6:02 pm
#225
Join Date: Jan 2015
Location: SEA
Programs: AS MVPG, UA Gold 1MM (the unfriendly sky), Marriott Gold, Hyatt Exp, Hertz no longer
Posts: 64