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Alaska website - My trips - Purchased - All trips gone?

Alaska website - My trips - Purchased - All trips gone?

Old Feb 13, 20, 5:27 pm
  #1  
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Join Date: Jan 2018
Location: ITH, SJC, SFO
Programs: AS MVP G, DL PL
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Alaska website - My trips - Purchased - All trips gone?

Went to Alaska website, clicked my trips - purchased... all of my upcoming trips were gone...
lonelygod is offline  
Old Feb 13, 20, 5:32 pm
  #2  
 
Join Date: Aug 2018
Location: PDX
Programs: AS MVP
Posts: 640
Mine are all gone as well on the website but still show up in the app.
RAD_PDX is offline  
Old Feb 13, 20, 5:37 pm
  #3  
 
Join Date: Nov 2013
Location: Los Angeles
Posts: 3,602
It looks like the content portion of the reservations and wallet transactions all got shifted up one in whatever code generates the pages.

If you click on "purchased" it says "there are no held reservations"
if you click on "held" it says "there are no other reservations"
if you click on "other" it shows your wallet transaction history.
"transactions" has the expiration date table
and so on.
It will probably get corrected within an hour or so once someone at AS notices...

(ETA: it seems to do that all the way to the top of the lefthand menu).
chrisl137 is offline  
Old Feb 13, 20, 5:44 pm
  #4  
 
Join Date: Sep 2019
Location: SAN
Programs: AS Mileage Plan 75k, Bonvoy Titanium
Posts: 143
Alaska IT strikes again!
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Old Feb 13, 20, 5:47 pm
  #5  
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Join Date: Nov 2009
Location: Back home in the REAL Washington (SEA); still working occasionally in the other Washington (DCA area)
Programs: DL PM 1.3MM; AS MVPG 75K
Posts: 13,916
more website weirdness ...

I have "Remember Me" checked ... the login links have lately been duplicating my MP number (xxxxxxxx,xxxxxxxx), so I keep getting "The information you have entered does not match our records"

when I tried to cancel a res from My Trips, the system asked me to log in again in order to send the credit to My Wallet ... interestingly, this only happened when it displayed the res in the new "My Trips" format; I had another one displayed in the old format that cancelled and sent funds to My Wallet w/o issue

Originally Posted by RAD_PDX View Post
Mine are all gone as well on the website but still show up in the app.
this is a real pain because the app doesn't support "Cancel" or "Change"
jrl767 is offline  
Old Feb 13, 20, 6:41 pm
  #6  
 
Join Date: Mar 2018
Programs: AS MVP Gold, Marriott Platinum, Hilton Gold, Hertz Five Star
Posts: 178
Originally Posted by jrl767 View Post
I have "Remember Me" checked ... the login links have lately been duplicating my MP number (xxxxxxxx,xxxxxxxx), so I keep getting "The information you have entered does not match our records"

when I tried to cancel a res from My Trips, the system asked me to log in again in order to send the credit to My Wallet ... interestingly, this only happened when it displayed the res in the new "My Trips" format; I had another one displayed in the old format that cancelled and sent funds to My Wallet w/o issue


this is a real pain because the app doesn't support "Cancel" or "Change"
Could you use the PNR from the app to check your reservation on the website?
eddiehuang97 is offline  
Old Feb 13, 20, 6:45 pm
  #7  
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Originally Posted by eddiehuang97 View Post
Could you use the PNR from the app to check your reservation on the website?
good call, thx ... under Manage
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Old Feb 13, 20, 7:26 pm
  #8  
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appears to be back to normal ...
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Old Feb 13, 20, 8:29 pm
  #9  
 
Join Date: Mar 2001
Location: Abbotsford, BC, Canada
Programs: SPG Gold, HHonors Silver, DVC
Posts: 294
It looks like Alaska IT found the problem on their own and got it fixed up.
Great White North is offline  

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