Alaska disappointing handling over an award ticket regarding viral outbreak in china
Jan 29, 2020, 3:44 pm
#76
FlyerTalk Evangelist
Join Date: Dec 2007
Location: BOS/ORH
Programs: AS 75K
Posts: 18,323
SQ is still flying but as turns so crew will not be staying in China
Jan 30, 2020, 9:57 am
#77
Join Date: Dec 2007
Location: USA
Programs: AS MVPG75k
Posts: 330
You must ask the agent to "note it on the record". That is the only way the next agent will have any idea of what the first agent said.
For example, right after 9/11, United did a schedule change which affected my flight and had no other alternatives that day. The agent offered a full refund, if I couldn't switch dates. I asked the agent to please note the record and I would call back. Meanwhile, I checked other airlines and found a cheap fare on Continental. I called United back and asked for the full refund. The agent read the notes from the first agent and processed the refund.
For example, right after 9/11, United did a schedule change which affected my flight and had no other alternatives that day. The agent offered a full refund, if I couldn't switch dates. I asked the agent to please note the record and I would call back. Meanwhile, I checked other airlines and found a cheap fare on Continental. I called United back and asked for the full refund. The agent read the notes from the first agent and processed the refund.
Jan 30, 2020, 11:38 am
#78
Moderator: Alaska Mileage Plan
Join Date: Feb 2005
Posts: 12,313
Moderator Note: When zombies enter the discussion, it's time to close the thread.
dayone, AS Moderator
dayone, AS Moderator