Alaska disappointing handling over an award ticket regarding viral outbreak in china
Jan 25, 20, 6:54 pm
#46
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That said, I still don't see anything wrong with AS's response on these facts. And I'm particularly willing to give them the benefit of the doubt given theirs is one of the few FFP left that hasn't completely devalued.
I bet they had to pay SQ a whole bunch more than 25k worth of AS points for that ticket.
Jan 25, 20, 6:58 pm
#47
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1. OP - hopefully you warned your friend about flying error fares and the like. Basically if something goes wrong it raises the risk of a lot of headaches. Granted “virus outbreak” is a little different than pilot strike on the probability range. Glad you’ve got some contingency in place, hopefully balancing risk vs reward. And who cares about AS’ tone.
2. I’m surprised at how some parts of FT have become so against booking error fares/award glitches. Contrast that to the AS-SQ thread someone linked to that had a discussion of the glitch. The common thought there was don’t talk about it so we can continue using it, not how-dare-you-book-that. Interesting contrasts.
2. I’m surprised at how some parts of FT have become so against booking error fares/award glitches. Contrast that to the AS-SQ thread someone linked to that had a discussion of the glitch. The common thought there was don’t talk about it so we can continue using it, not how-dare-you-book-that. Interesting contrasts.
Jan 25, 20, 7:06 pm
#48
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I don't see that. He's explaining his perspective, and being pretty calm about it in the face of some fairly harsh comments.
That said, I still don't see anything wrong with AS's response on these facts. And I'm particularly willing to give them the benefit of the doubt given theirs is one of the few FFP left that hasn't completely devalued.
I bet they had to pay SQ a whole bunch more than 25k worth of AS points for that ticket.
That said, I still don't see anything wrong with AS's response on these facts. And I'm particularly willing to give them the benefit of the doubt given theirs is one of the few FFP left that hasn't completely devalued.
I bet they had to pay SQ a whole bunch more than 25k worth of AS points for that ticket.
And thank you for saying that. Its hard to drill on unreasonable comments when there are serious things to deal with
Jan 25, 20, 7:19 pm
#49
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I don't see that. He's explaining his perspective, and being pretty calm about it in the face of some fairly harsh comments.
That said, I still don't see anything wrong with AS's response on these facts. And I'm particularly willing to give them the benefit of the doubt given theirs is one of the few FFP left that hasn't completely devalued.
I bet they had to pay SQ a whole bunch more than 25k worth of AS points for that ticket.
That said, I still don't see anything wrong with AS's response on these facts. And I'm particularly willing to give them the benefit of the doubt given theirs is one of the few FFP left that hasn't completely devalued.
I bet they had to pay SQ a whole bunch more than 25k worth of AS points for that ticket.
It's very hard for any of us to ever be arbiters when someone isn't entirely forthcoming. Especially here where the OP is accusing AS agents of being accusatory and having a bad tone, and we don't know what tone the OP used on each of his multiple calls.
Jan 25, 20, 7:30 pm
#50
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Well just have to agree to disagree. I don't think the comments were inappropriately harsh given the omission of the relevant fact that it was a ticket intentionally, knowingly booked taking advantage of a mistake. The initial post at best obscured that detail.
It's very hard for any of us to ever be arbiters when someone isn't entirely forthcoming. Especially here where the OP is accusing AS agents of being accusatory and having a bad tone, and we don't know what tone the OP used on each of his multiple calls.
It's very hard for any of us to ever be arbiters when someone isn't entirely forthcoming. Especially here where the OP is accusing AS agents of being accusatory and having a bad tone, and we don't know what tone the OP used on each of his multiple calls.
But everything aside, if your familys city is under zombie attack, would you not attempt to change because its an error ticket? And would you not be angry if the airline accuse you of mal-intent for making those calls?
Jan 25, 20, 7:57 pm
#51
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it is a business or first class ticket. if the life is endanger, you will be fine flying out in economy class.
Jan 25, 20, 8:58 pm
#52
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It could be me, the title seems misleading?
Jan 25, 20, 9:50 pm
#53
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Did you book the 25k business class tickets that were available for a day or two with a stopover in Paris for your friend? People who gamed the system like this ruined the stopover deals on JL and also ruined the 25k north Asia to Singapore redemptions that were the original pricing. If you booked such a trip then Alaska should have cancelled it. Complaining about not being able to change it due to a health crisis is a bit much. Youre friend is free to buy a ticket out of Beijing whenever they want.
Jan 25, 20, 10:17 pm
#54
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If my family was under a "zombie attack" , I would stop playing games ( which you are doing) and get them out as fast as possible. It looks like you played the game ....and lost.
Jan 25, 20, 10:31 pm
#55
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Oh yeah, and all these S Asia SQ awards to SIN with a stop in Europe etc. suck out SQ award inventory that will never be flown, since people will be throwing away segments ex-Europe or wherever to SIN.
So I guess you’ll have to excuse us for not being terribly sympathetic here. You tried to pull a fast one on an airline. You rolled snake eyes. Sorry. It happens.
Cancel the ticket, refund the miles, use the miles to buy PVG-CDG on Finnair in Y on 1/30 (plus 7.5k). A friend should understand. It’s not like you’re a mileage broker and this is a customer you sold a J ticket to, right?
So I guess you’ll have to excuse us for not being terribly sympathetic here. You tried to pull a fast one on an airline. You rolled snake eyes. Sorry. It happens.
Cancel the ticket, refund the miles, use the miles to buy PVG-CDG on Finnair in Y on 1/30 (plus 7.5k). A friend should understand. It’s not like you’re a mileage broker and this is a customer you sold a J ticket to, right?
Jan 25, 20, 10:32 pm
#56
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If we're under zombie attack, then it's fight or flight. As in, get the guns and dig in and hold off the zombies, or GTFO ASAP. And ASAP means we don't play games trying to see if we can change a ticket, we just get out the quickest way possible and by any means necessary. Obviously it hasn't reached that point yet, since you're still trying to play the game and are less concerned (at least for now) about your friend's immediate safety.
Last edited by STS-134; Jan 26, 20 at 3:27 am
Jan 25, 20, 10:33 pm
#57
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I don't think OP is particularly defensive.
But I also don't think that AS is doing anything wrong or handling it poorly. So, I disagree with the characterization of their handling as "disappointing".
But I also don't think that AS is doing anything wrong or handling it poorly. So, I disagree with the characterization of their handling as "disappointing".
Jan 25, 20, 10:45 pm
#58
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Also... SQ Y awards to Europe from North Asia are 65k, J is a LOT more than 35k. You were trying to get your friend AY J, which is 60k? That’s awfully generous of you. Wonder why AY Y wasn’t a good enough gift for a friend who probably wants to leave right away. Huh. \_(ツ)_/
Jan 25, 20, 11:01 pm
#59
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You took a gift and abused it by asking for changes. NO SOUP FOR YOU!
Jan 25, 20, 11:05 pm
#60
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Cancel and rebook out of another city once your friend has left China. The rest is all noise. Recognize when it's time to take the loss and move on.
