VegasGambler

Yeah, I think the fact that agents can make notes on accounts is often left out of the "HUCA" advice. Whenever I call back for the same issue, I always start with "I called before about this, and I was told..." I volunteer this information (I don't give them a chance to ask). Then I may say that I'm not sure if that's correct, and could they check for me, or something like that. That way if there is a note, it doesn't seem as though I'm being dishonest or misleading.

pl840502

the situation is more complex than what you guys are making out to be. Yes there�s no lockdown yet. But with the in transparent Chinese government you don�t know when and what�s going to be. If he flies out now, and if he wants to keep the original trip, he�ll have to fly back to take the original flight. That�s why a simple change of originating city would help a long way.

on a second level, again with the intransparent Chinese government. Who�s to say how many people are really effected. One doesn�t know how serious the situation is. Should you go to the airport to be in contact with thousand of travelers? What about three times in the airport if you leave and come back and to fly the original ticket? Also, Is it even responsible to exit to since officially the hibernation period of the virus is 14 days and there�s no way of testing yet.

mctaste

Of course the sentiment would be different if you weren�t scamming.

VegasGambler

If he wants to leave he can leave. That doesn't make it AS' responsibility to rebook him at a different time on a ticket that was booked on an error fare. It's not like AS is forcing him to stay.

minz56

Has travel commenced on the ticket? If not, then it might be simplest to cancel it (with no penalty due to MVPG75K) , get out of China any way you wish, and then reconsider what to do. I doubt you are going to be able to use the SQ ticket unless you stick to the original dates/routing.

Bretmd

Two things:

1- In general, when booking any kind of error fare, be grateful if an airline chooses to honor it and don�t expect to make changes at the same price you paid.

2- booking partner awards with AS runs greater risks since they are not a global airline. Even if they feel a moral imperative to help your friend make this change to escape the coronavirus, they are subject to the whims of the award availability released by a partner. When booking an AS partner award, it�s good to expect that flight changes might be very difficult to impossible depending on where you are flying and which partner airline you are flying.

You should assume that your best path with AS is to cancel and rebook at the prevailing rates, assuming the partner availability is there. It sounds like that is what was already offered to you. If your friend is willing to fly in Y that might help.

pl840502

Not making it their responsibility to do so at all. It�s all to see if they can help/want to help. Any foreign airlines waivers that�s happening right now it�s all because airlines volunteered it. If not and if they have communicated that it�d be one more fact to help me to make the decision already. But the accusatory tone set me off since that wasn�t my intention of making the calls. And there wasn�t anybody said anything about the rules, all previous fails were technical.

Adam1222

You posted asking what people's thoughts were. You seem to think commenters, like Alaska, are all wrong. I don't think if you keep posting you will change people's minds, just like that didn't work with Alaska .

VegasGambler

They did try to help. That offer to change for 35k miles was a gift.

You should not have said you needed to think about it; you should have thanked the agent, said that that sounds perfect, but your friend is the one flying so you really need to confirm with him before making the change, and would that be ok?

pl840502

Yup, that has always been my rule with error fare as well. In normal situations I wouldn�t even attempt doing anything. But special situations when one�s assessing risks on all fronts, exhausting the options on this ticket is actually not unreasonable in my opinion because at the end of the day this current routing is the least disruptive on the whole travel plan (and I assume, wouldn�t cost the airline more money either if I find the availability and make the routing price). The highest risk on this action would only be having this ticket canceled.

pl840502

that was exactly what I did. And the third agent said great I�ll note it down so that you can call back. But when called back that�s when I met with the accusatory tone and the notation of fly or cancel. Not unhappy about the latter even. Just the accusatory tone at a time like this.

pl840502

not trying to change people�s opinion here at all. As I understand most people here are US based. It�s impossible for everybody to have a global view on things considering different cultural, situational factors on top of knowledge on how aviation industry works. I just thought it�s a fun discussion at a unique situation.

In terms of my friend, there are already plan A B C in place. Tho situation is super volatile ABC keeps shifting places by the hour.

Bretmd

Your actions run the risk of having the ticket canceled because a)you booked an error fare, b) it�s an Asia-originating partner award ticket in someone else�s name in biz class and c) you are repeatedly calling AS about it. All three of these issues are high risk; you are lucky AS hasn�t canceled the ticket already.

Kacee

It depends what you're calling about. Asking to change an error fare award ticket and not willing to pay additional miles? Yeah, that's likely.

pl840502

Yes that�s what I�m saying. The risk of all my actions would only mount to a cancelation of the ticket, Which is relatively small. Comparing to the possibility of a solution to the puzzle at a situation like this, potential benefit outweighed the risk. That�s why I forwent the rule of not calling about error ticket and attempted the calls. Didn�t succeed but glad I�ve tried.