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Not able to book stopover on award tickets

Not able to book stopover on award tickets

Old Jan 16, 20, 6:59 pm
  #1  
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Join Date: Oct 2007
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Not able to book stopover on some award tickets

Trying to book MBJ-DFW/DFW-EUROPE for AA flights using Alaska miles . I can see individual segments available but when I do multi city search it errors out. Same behavior for any routing starting in carribean. Do they not allow stopovers on these award anymore?

I can see it works fine if I start in Mexico.

Last edited by techoin; Jan 16, 20 at 7:05 pm
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Old Jan 16, 20, 7:10 pm
  #2  
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Join Date: Dec 2007
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There's always been weirdness on American awards and it would only allow stopovers at certain airports and certain routes. Also married segments were introduced. Even if it was an error the partnership is nearly over so there won't be any fix
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Old Jan 16, 20, 11:12 pm
  #3  
 
Join Date: Apr 1999
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Old fashioned telephone call is in order. They may be able to do the stopover in DFW for you.
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Old Jan 17, 20, 10:34 am
  #4  
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Originally Posted by davistev View Post
Old fashioned telephone call is in order. They may be able to do the stopover in DFW for you.
No luck so far..agents are as clueless as they can be.
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Old Jan 17, 20, 10:43 am
  #5  
 
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Originally Posted by davistev View Post
Old fashioned telephone call is in order. They may be able to do the stopover in DFW for you.
Originally Posted by techoin View Post
No luck so far..agents are as clueless as they can be.
I called twice for some award where married segments would work on BA search, the individual ones were available were available with AS but not the one with married segment on a partner. Both times, I was told that if it doesn't work on the web, they can't do it on their end either.

Adding a posteriori another segment seems to work more easily.
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