Just got a check-in reminder for a flight I cancelled
Jan 9, 2020, 4:04 pm
#1
Original Poster
Join Date: Nov 2008
Location: Snohomish, WA
Programs: AS MVP Gold, HHonors Diamond
Posts: 2,793
Just got a check-in reminder for a flight I cancelled
This is a new one for me. I had a flight booked for tomorrow that I cancelled months ago. I got an email reminder from Alaska just now saying it was time to check in for that flight. Of course I couldn't, since the reservation was cancelled long ago, and my last name + confirmation code wouldn't pull up the flight details.
When I asked a Twitter rep to confirm it really was cancelled they said it looks like the confirmation code is actually valid, but for a different reservation and my email was still attached to it. Whaaaaaaaaaaaaaaaaaa?
Has anyone ever had this happen before?
When I asked a Twitter rep to confirm it really was cancelled they said it looks like the confirmation code is actually valid, but for a different reservation and my email was still attached to it. Whaaaaaaaaaaaaaaaaaa?
Has anyone ever had this happen before?
Jan 9, 2020, 4:29 pm
#2
Join Date: Mar 2016
Location: LAX
Programs: AS MVPG, IHG Diamond Elite
Posts: 1,445
This is a new one for me. I had a flight booked for tomorrow that I cancelled months ago. I got an email reminder from Alaska just now saying it was time to check in for that flight. Of course I couldn't, since the reservation was cancelled long ago, and my last name + confirmation code wouldn't pull up the flight details.
When I asked a Twitter rep to confirm it really was cancelled they said it looks like the confirmation code is actually valid, but for a different reservation and my email was still attached to it. Whaaaaaaaaaaaaaaaaaa?
Has anyone ever had this happen before?
When I asked a Twitter rep to confirm it really was cancelled they said it looks like the confirmation code is actually valid, but for a different reservation and my email was still attached to it. Whaaaaaaaaaaaaaaaaaa?
Has anyone ever had this happen before?
Jan 9, 2020, 5:10 pm
#3
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
This happens to me all the time.
I got a "your flight has been canceled" notification for a flight that I was tracking (I was booked on a different flight between the same airports). That scared me until I realized that the flight numbers didn't match.
I got a "your flight has been canceled" notification for a flight that I was tracking (I was booked on a different flight between the same airports). That scared me until I realized that the flight numbers didn't match.
Jan 9, 2020, 5:22 pm
#4
Join Date: Dec 2007
Location: USA
Programs: AS MVPG75k
Posts: 330
+1
Had 20-30 of these “ghost reservation” notifications over the course of 2019.
I’m a regular user of the MVPG free cancellations, so have just gotten used to the app, or AS emails, or both, telling me it was time to board, or there was a flight issue, long after I’ve canceled. Used to stress me out thinking I’d forgot to cancel, but I’ve gotten used to it.
Had 20-30 of these “ghost reservation” notifications over the course of 2019.
I’m a regular user of the MVPG free cancellations, so have just gotten used to the app, or AS emails, or both, telling me it was time to board, or there was a flight issue, long after I’ve canceled. Used to stress me out thinking I’d forgot to cancel, but I’ve gotten used to it.
Jan 9, 2020, 6:06 pm
#5
Join Date: Dec 2010
Location: SFO
Programs: AS MVP Gold / Marriott Bonvoy(age) Titanium Elite, IHG Platinum, WN A+/CP, Hilton Diamond
Posts: 337
Ill give you one better....i cancelled a day trip to LA within 24 hours of departure......i received an email the next day saying "sorry for not being able to accommodate you in Premium Class" due to airbus swap. I got a free $25 dollar voucher code for a flight i never even took!
Jan 11, 2020, 4:43 pm
#6
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
Join Date: Dec 2006
Location: FAI
Programs: AS MVP Gold100K, AS 1MM, Maika`i Card, AGR, HH Gold, Hertz PC, Marriott Titanium LTG, CO, 7H, BA, 8E
Posts: 42,953
Ill give you one better....i cancelled a day trip to LA within 24 hours of departure......i received an email the next day saying "sorry for not being able to accommodate you in Premium Class" due to airbus swap. I got a free $25 dollar voucher code for a flight i never even took!
