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Just got a check-in reminder for a flight I cancelled

Just got a check-in reminder for a flight I cancelled

Old Jan 9, 20, 5:04 pm
  #1  
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Just got a check-in reminder for a flight I cancelled

This is a new one for me. I had a flight booked for tomorrow that I cancelled months ago. I got an email reminder from Alaska just now saying it was time to check in for that flight. Of course I couldn't, since the reservation was cancelled long ago, and my last name + confirmation code wouldn't pull up the flight details.

When I asked a Twitter rep to confirm it really was cancelled they said it looks like the confirmation code is actually valid, but for a different reservation and my email was still attached to it. Whaaaaaaaaaaaaaaaaaa?

Has anyone ever had this happen before?
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Old Jan 9, 20, 5:29 pm
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Originally Posted by missamo80 View Post
This is a new one for me. I had a flight booked for tomorrow that I cancelled months ago. I got an email reminder from Alaska just now saying it was time to check in for that flight. Of course I couldn't, since the reservation was cancelled long ago, and my last name + confirmation code wouldn't pull up the flight details.

When I asked a Twitter rep to confirm it really was cancelled they said it looks like the confirmation code is actually valid, but for a different reservation and my email was still attached to it. Whaaaaaaaaaaaaaaaaaa?

Has anyone ever had this happen before?
Yep - freaked out thinking I forgot to cancel but AS couldn't find the res either. Assumed it was just some IT bug. Weird that they'd reassigned the same confirmation number and not updated the email though, and that it would still send it for the same date/time of your old flight? I would assume that's not actually what happened and that your reservation was somehow never purged from reminder email queue.
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be_rettSEA is offline  
Old Jan 9, 20, 6:10 pm
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This happens to me all the time.

I got a "your flight has been canceled" notification for a flight that I was tracking (I was booked on a different flight between the same airports). That scared me until I realized that the flight numbers didn't match.
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Old Jan 9, 20, 6:22 pm
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+1

Had 20-30 of these ďghost reservationĒ notifications over the course of 2019.

Iím a regular user of the MVPG free cancellations, so have just gotten used to the app, or AS emails, or both, telling me it was time to board, or there was a flight issue, long after Iíve canceled. Used to stress me out thinking Iíd forgot to cancel, but Iíve gotten used to it.
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Old Jan 9, 20, 7:06 pm
  #5  
 
Join Date: Dec 2010
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Ill give you one better....i cancelled a day trip to LA within 24 hours of departure......i received an email the next day saying "sorry for not being able to accommodate you in Premium Class" due to airbus swap. I got a free $25 dollar voucher code for a flight i never even took!
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Old Jan 11, 20, 5:43 pm
  #6  
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Originally Posted by isaac.chambers View Post
Ill give you one better....i cancelled a day trip to LA within 24 hours of departure......i received an email the next day saying "sorry for not being able to accommodate you in Premium Class" due to airbus swap. I got a free $25 dollar voucher code for a flight i never even took!
Just imagine if there was a mechanical delay
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Old Jan 11, 20, 9:02 pm
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Originally Posted by beckoa View Post
Just imagine if there was a mechanical delay
Yea....nothing.....
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isaac.chambers is offline  
Old Jan 12, 20, 1:43 pm
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Join Date: Aug 2015
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Yep, I've had this happen twice.
Called the reservations folks and they simply apologized for the confusion.
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