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2020 Alaska Airlines *FLAME-FREE* Q&A Thread: All Welcome, New and Old!

2020 Alaska Airlines *FLAME-FREE* Q&A Thread: All Welcome, New and Old!

Old Jan 14, 2020, 9:04 pm
  #31  
 
Join Date: Mar 2017
Location: British Columbia
Programs: AS MVPG100K, Marriott Marriott Titanium Elite, Hilton Gold
Posts: 7,263
Originally Posted by seacarl
My 75K welcome packet came in the mail today. It has a description of the benefits and two personalized luggage tags, but no Mileage Plan card. The envelope was also torn. Should there be a new mileage plan card in there and mine is lost? Or is the card only in the app now?
Mileage Plan cards are only of the virtual kind now. You can access your MP Card through the APP.

James
Flying for Fun is online now  
Old Jan 14, 2020, 11:08 pm
  #32  
 
Join Date: Sep 2008
Posts: 7,875
Originally Posted by Bellerina
I've definitely had boarding notification pop up correctly (even when boarding started late or early), but I've rarely had it pop up early or late. I don't think it's automatic.
Last few times the notifications were useless. I was sitting at the gate and it popped up. Nobody was boarding yet. One customer even went up to ask and the agent said in 5 minutes
s0ssos is offline  
Old Jan 15, 2020, 12:09 pm
  #33  
 
Join Date: Jan 2010
Location: SEA
Programs: UA AS DL Hyatt SPG/Bonvoy HHonors
Posts: 2,008
Originally Posted by s0ssos
Last few times the notifications were useless. I was sitting at the gate and it popped up. Nobody was boarding yet. One customer even went up to ask and the agent said in 5 minutes
I think the notification is sent automatically, when the gate agent starts an app to process boarding passes. The GA could open up the app in advance in preparation for starting boarding, so the notification gets sent then.
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Old Jan 15, 2020, 12:12 pm
  #34  
 
Join Date: Jan 2010
Location: SEA
Programs: UA AS DL Hyatt SPG/Bonvoy HHonors
Posts: 2,008
Originally Posted by Flying for Fun
Mileage Plan cards are only of the virtual kind now. You can access your MP Card through the APP.
Thanks. It would have been nice if they had told us. On my network carriers it is sometimes still necessary to have the physical card (e.g. lounge access through Star Alliance in certain international cities.) But I cannot really imagine any such cases for AS as there really aren't any elite benefits when traveling on other carriers.
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Old Jan 15, 2020, 12:26 pm
  #35  
 
Join Date: Jan 2017
Location: Denver
Programs: AS, AA, UA, Hilton, Marriott, Caesars DE
Posts: 2,070
Originally Posted by seacarl
But I cannot really imagine any such cases for AS as there really aren't any elite benefits when traveling on other carriers.
Lounge access in LHR/KEF/PEK/Australia for Golds+, so in theory, but the wallet card is the same as the actual card so it shouldn't be an issue.
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Old Jan 15, 2020, 12:42 pm
  #36  
 
Join Date: Aug 2019
Location: London, UK
Programs: AS MVP Gold 75K, Marriot Platinum
Posts: 599
Originally Posted by safari ari
Lounge access in LHR/KEF/PEK/Australia for Golds+, so in theory, but the wallet card is the same as the actual card so it shouldn't be an issue.
Can confirm. I used the wallet card at LHR for BA (after explaining I should have access and them reviewing their manual as they seemed very confused as it wasn't a OneWorld partner).
Bellerina is offline  
Old Jan 15, 2020, 1:06 pm
  #37  
 
Join Date: Feb 2018
Programs: n/a
Posts: 41
Why is the NYC city pair stopover invalid on online? Does anyone know if an agent could book the following award ticket:

CTU-JFK (HU)

Stopover

EWR-SAN

Online, this is an invalid itinerary, and only CTU-JFK ; JFK-SFO,LAX,PDX,SEA are valid.
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Old Jan 15, 2020, 2:05 pm
  #38  
 
Join Date: Jan 2010
Location: SEA
Programs: UA AS DL Hyatt SPG/Bonvoy HHonors
Posts: 2,008
Originally Posted by safari ari
Lounge access in LHR/KEF/PEK/Australia for Golds+, so in theory, but the wallet card is the same as the actual card so it shouldn't be an issue.
I wasn't even aware. I assume those are for flying on BA, FI, QF etc.

I have heard stories abroad that where the FF # should be good enough for Oneworld/Star Alliance, that sometimes the wallet card isn't accepted and they want the physical card. And that it doesn't always work to ask them to look up the rules.
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Old Jan 15, 2020, 2:36 pm
  #39  
 
Join Date: Sep 2008
Posts: 7,875
Originally Posted by seacarl
I think the notification is sent automatically, when the gate agent starts an app to process boarding passes. The GA could open up the app in advance in preparation for starting boarding, so the notification gets sent then.
So I get notified at 129, boardong time is stated 140. No staff on board plane, they are about to board at 136.
Such a useless notification on the app
s0ssos is offline  
Old Jan 15, 2020, 2:42 pm
  #40  
Original Poster
 
Join Date: Oct 2015
Location: Pacific Wonderland
Programs: ʙᴏɴᴠo̱ʏ Au, IHG Au, HH Dia, Nexus, Pilot FlyingJ Preferred
Posts: 5,336
Originally Posted by s0ssos
So I get notified at 129, boardong time is stated 140. No staff on board plane, they are about to board at 136.
Such a useless notification on the app
Give feedback on alaskalistens.com. If it is GA driven as believed, then there should be a policy about when they trigger it and should actually be boarding. Or they don't, it's an opportunity to address so that pax get correct information.

My pet peeve has been when the estimated boarding time doesn't match the estimate shown on the podium monitor or the airport FIDS. They should all be coming from the same source.
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Old Jan 15, 2020, 3:59 pm
  #41  
 
Join Date: Mar 2016
Location: LAX
Programs: AS MVPG, IHG Diamond Elite
Posts: 1,445
Originally Posted by rustykettel
Give feedback on alaskalistens.com. If it is GA driven as believed, then there should be a policy about when they trigger it and should actually be boarding. Or they don't, it's an opportunity to address so that pax get correct information.

My pet peeve has been when the estimated boarding time doesn't match the estimate shown on the podium monitor or the airport FIDS. They should all be coming from the same source.
I've definitely seen cases where they're about to board, the app notification triggers, and then a phone call or radio comes in to stop boarding. Am sure that's not always the case, but if you got the notification, headed to the gate and didn't see any activity, it could be that (or perhaps just them pushing the button/launching boarding screen or whatever too soon).

There used to be an iOS bug (haven't noticed it in awhile) where the boarding pass from the AS app showed 10 mins off boarding time from the iOS wallet version. Imagine it's a similar bug in software on one of those displaying boarding time if that's the case.
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Old Jan 15, 2020, 4:03 pm
  #42  
 
Join Date: Mar 2017
Location: British Columbia
Programs: AS MVPG100K, Marriott Marriott Titanium Elite, Hilton Gold
Posts: 7,263
Originally Posted by seacarl
I wasn't even aware. I assume those are for flying on BA, FI, QF etc.

I have heard stories abroad that where the FF # should be good enough for Oneworld/Star Alliance, that sometimes the wallet card isn't accepted and they want the physical card. And that it doesn't always work to ask them to look up the rules.
MVPG+ have access to all QF lounges when flying QF. I have used my AS "wallet" card to access QF lounges without issue. Some agents did need to reference their "rules" book though. Pictures of the AS Elite cards are included in their materials.

Access is not granted on other carrier codeshares operated by QF. Domestically within Australia, access is granted to the Quatas Club while international flights to/from Australia are granted access to the Quantas Business lounges.

I have used both domestic & international lounges in SYD, MEL, BNE & HKG. Time didn't permit a visit in NRT.

James
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Old Jan 15, 2020, 4:23 pm
  #43  
 
Join Date: Apr 2016
Location: PBI
Programs: AS MVP 75K, DL PM
Posts: 248
Does anyone know what time the 335 day out awards are posted each day? Midnight Pacific?
tennislover9 is offline  
Old Jan 16, 2020, 8:14 am
  #44  
 
Join Date: Jan 2017
Location: Denver
Programs: AS, AA, UA, Hilton, Marriott, Caesars DE
Posts: 2,070
Originally Posted by seacarl
I wasn't even aware. I assume those are for flying on BA, FI, QF etc.

I have heard stories abroad that where the FF # should be good enough for Oneworld/Star Alliance, that sometimes the wallet card isn't accepted and they want the physical card. And that it doesn't always work to ask them to look up the rules.
This is mainly an issue with LH, and their errrr... German rigidness. Luckily, not so much for AS.
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Old Jan 16, 2020, 10:46 am
  #45  
 
Join Date: Jan 2010
Location: SEA
Programs: UA AS DL Hyatt SPG/Bonvoy HHonors
Posts: 2,008
Originally Posted by safari ari
This is mainly an issue with LH, and their errrr... German rigidness. Luckily, not so much for AS.
LH is definitely reported as having done this - physical card required. Also won't let you use the lounge on arrival even if you would have been entitled to the arrivals lounge. As well as stupid policies like not letting me get on the one hour earlier TXL-FRA, which went out with empty seats, for an intercontinental connection, and of course there was an air traffic delay causing me and many others to miss the connection because of the delay on the later flight.
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