2020 Alaska Airlines *FLAME-FREE* Q&A Thread: All Welcome, New and Old!
#31
Join Date: Mar 2017
Location: British Columbia
Programs: AS MVPG100K, Marriott Ambassador, Hilton Gold
Posts: 6,617
My 75K welcome packet came in the mail today. It has a description of the benefits and two personalized luggage tags, but no Mileage Plan card. The envelope was also torn. Should there be a new mileage plan card in there and mine is lost? Or is the card only in the app now?
James

#32
Join Date: Sep 2008
Posts: 7,702
Last few times the notifications were useless. I was sitting at the gate and it popped up. Nobody was boarding yet. One customer even went up to ask and the agent said in 5 minutes

#33
Join Date: Jan 2010
Location: SEA
Programs: UA AS DL Hyatt SPG/Bonvoy HHonors
Posts: 2,002
I think the notification is sent automatically, when the gate agent starts an app to process boarding passes. The GA could open up the app in advance in preparation for starting boarding, so the notification gets sent then.

#34
Join Date: Jan 2010
Location: SEA
Programs: UA AS DL Hyatt SPG/Bonvoy HHonors
Posts: 2,002
Thanks. It would have been nice if they had told us. On my network carriers it is sometimes still necessary to have the physical card (e.g. lounge access through Star Alliance in certain international cities.) But I cannot really imagine any such cases for AS as there really aren't any elite benefits when traveling on other carriers.

#35
Join Date: Jan 2017
Location: Denver
Programs: AS, AA, UA, Hilton, Marriott, Caesars DE
Posts: 1,871

#36
Join Date: Aug 2019
Location: Seattle, WA
Programs: AS MVPG
Posts: 498
Can confirm. I used the wallet card at LHR for BA (after explaining I should have access and them reviewing their manual as they seemed very confused as it wasn't a OneWorld partner).

#37
Join Date: Feb 2018
Programs: n/a
Posts: 40
Why is the NYC city pair stopover invalid on online? Does anyone know if an agent could book the following award ticket:
CTU-JFK (HU)
Stopover
EWR-SAN
Online, this is an invalid itinerary, and only CTU-JFK ; JFK-SFO,LAX,PDX,SEA are valid.
CTU-JFK (HU)
Stopover
EWR-SAN
Online, this is an invalid itinerary, and only CTU-JFK ; JFK-SFO,LAX,PDX,SEA are valid.

#38
Join Date: Jan 2010
Location: SEA
Programs: UA AS DL Hyatt SPG/Bonvoy HHonors
Posts: 2,002
I have heard stories abroad that where the FF # should be good enough for Oneworld/Star Alliance, that sometimes the wallet card isn't accepted and they want the physical card. And that it doesn't always work to ask them to look up the rules.

#39
Join Date: Sep 2008
Posts: 7,702
Such a useless notification on the app

#40
Original Poster
Join Date: Oct 2015
Location: EUG
Programs: ʙᴏɴᴠo̱ʏ Pt, IHG Au, HH Dia, Nexus, Pilot FlyingJ Preferred
Posts: 5,329
My pet peeve has been when the estimated boarding time doesn't match the estimate shown on the podium monitor or the airport FIDS. They should all be coming from the same source.

#41
Join Date: Mar 2016
Location: LAX
Programs: AS MVPG, IHG Diamond Elite
Posts: 1,394
Give feedback on alaskalistens.com. If it is GA driven as believed, then there should be a policy about when they trigger it and should actually be boarding. Or they don't, it's an opportunity to address so that pax get correct information.
My pet peeve has been when the estimated boarding time doesn't match the estimate shown on the podium monitor or the airport FIDS. They should all be coming from the same source.
My pet peeve has been when the estimated boarding time doesn't match the estimate shown on the podium monitor or the airport FIDS. They should all be coming from the same source.
There used to be an iOS bug (haven't noticed it in awhile) where the boarding pass from the AS app showed 10 mins off boarding time from the iOS wallet version. Imagine it's a similar bug in software on one of those displaying boarding time if that's the case.

#42
Join Date: Mar 2017
Location: British Columbia
Programs: AS MVPG100K, Marriott Ambassador, Hilton Gold
Posts: 6,617
I wasn't even aware. I assume those are for flying on BA, FI, QF etc.
I have heard stories abroad that where the FF # should be good enough for Oneworld/Star Alliance, that sometimes the wallet card isn't accepted and they want the physical card. And that it doesn't always work to ask them to look up the rules.
I have heard stories abroad that where the FF # should be good enough for Oneworld/Star Alliance, that sometimes the wallet card isn't accepted and they want the physical card. And that it doesn't always work to ask them to look up the rules.
Access is not granted on other carrier codeshares operated by QF. Domestically within Australia, access is granted to the Quatas Club while international flights to/from Australia are granted access to the Quantas Business lounges.
I have used both domestic & international lounges in SYD, MEL, BNE & HKG. Time didn't permit a visit in NRT.
James

#43
Join Date: Apr 2016
Location: PBI
Programs: AS MVP 75K, DL PM
Posts: 244
Does anyone know what time the 335 day out awards are posted each day? Midnight Pacific?

#44
Join Date: Jan 2017
Location: Denver
Programs: AS, AA, UA, Hilton, Marriott, Caesars DE
Posts: 1,871
I wasn't even aware. I assume those are for flying on BA, FI, QF etc.
I have heard stories abroad that where the FF # should be good enough for Oneworld/Star Alliance, that sometimes the wallet card isn't accepted and they want the physical card. And that it doesn't always work to ask them to look up the rules.
I have heard stories abroad that where the FF # should be good enough for Oneworld/Star Alliance, that sometimes the wallet card isn't accepted and they want the physical card. And that it doesn't always work to ask them to look up the rules.

#45
Join Date: Jan 2010
Location: SEA
Programs: UA AS DL Hyatt SPG/Bonvoy HHonors
Posts: 2,002
LH is definitely reported as having done this - physical card required. Also won't let you use the lounge on arrival even if you would have been entitled to the arrivals lounge. As well as stupid policies like not letting me get on the one hour earlier TXL-FRA, which went out with empty seats, for an intercontinental connection, and of course there was an air traffic delay causing me and many others to miss the connection because of the delay on the later flight.
