WillTravel4Food

The website shows no e-ticket numbers. We have them in the confirmation email, but not in the record online.
The trip is in MyTrips. I had added it before the itinerary change and subsequent re-ticketing. I tried to see if searching for it via the new ticket number would resolve the issue. it did not.
Ticket was booked with my miles from Ms. WillTravel4Food's account. I'd added it to MyTrips in my account before the change that caused this issue. It still shows up there, just without the ticket number. It also prevents me from attempting to change the reservation online, saying I have to call reservations. There's still one thing on the reservation that we would like to change, if the preferred flight becomes available. Given it's an intra-Europe BA flight, the only way I can check is by looking to change the reservation, requesting a change to the connecting flight.

The itinerary in question: SEA-PDX-LHR-MAD. Since AS doesn't allow an award LHR-MAD, I've been checking by requesting a reservation change online, but now I cannot do that.

aCavalierInCoach

If I book an award reservation with an MVPG and an MVP and cancel it (same locator), will I be charged a redeposit fee on the miles for the MVP? Thanks.

rustykettel

It depends on where the miles come from and which type of award. If the miles came from the Gold (or any Gold or 75K), then the Gold waiver would also apply to the companion. If the miles come from the MVP's account, no waiver would apply.

If you book a refundable award in First or Coach, those of course would not have a cancelation fee regardless of status.

https://www.alaskaair.com/content/mi...ons/faq-status

aCavalierInCoach

Awesome - didn't realize there are refundable awards and award is coming out of the 75k account. Thanks!

Hotel_junkie

Not sure this deserves its own thread so I will post here: booked an SFO - MCO r/t through corporate agency. I selected the fare that was one up from the saver X fare (not a fan of X).

i call up AS the other day to apply a GGU to the leg. Of course I am in the wrong fare class for GGU so I need to up-fare first...here’s where it gets funny: the up-fare was actually cheaper (huh?). I got $35 back to use my GGU.

that’s a first! Even AS CSR was scratching her head.

VegasGambler

Do you know your previous fare class?

There are a few options here:

1. Your corporate TA sucks and was not showing you the cheapest available fare, and you booked a higher fare class than you needed to. I see this a lot; oftentimes they can't see all the inventory.
2. The cheapest available was higher than K when you booked, and someone canceled before you called, which released availability in cheaper fare classes.
3. AS published a cheaper K fare between the time you booked and the time you called.

Finkface

i had something like this earlier this week. Man and his ~7 year old. Definitely an upgrade or a last minute buy up to F (my guess as they didn’t look/act like frequent fliers) because at T-4, both 1A and 2F were the only vacant F seats. The rest of the F cabin had been filled for a month so obviously we all chose our preferred seats. I get up to pee at least every hour so if I can’t get an aisle, I choose a different flight.

I boarded in the last 5 people or so as I only had a tote bag that fit under the seat in front, and the man and his son boarded last, just after me. The man asks if I will change places with him so he can sit with his son. I ask where his seat is (it was pretty obvious but I asked anyway) and he says 1A. I politely decline as I don’t like windows. Plus, I needed the underseat space for my bag. He asks 1C to take 2F who also declines. She is elderly and uses a cane (as do I, though I am not elderly) and says it is easier to get out of 1C, which is why she chose it. The man was polite but persistent, basically just standing beside her until she was all but shamed into moving. Despite my offering to help her, she didn’t get up once during the 5.5 hr flight. I didn’t give her my aisle seat because she would have had to move every hour for me to get up anyway. And side note, both the dad and the kid put on headphones and had their noses buried in their tablets the entire flight not speaking more than two words to each other, so the kid would have been just fine on his own.

So yes, people do choose seats for various reasons. If it is that important to sit with one’s kid, then decline the upgrade if there aren’t seats together rather than forcing people to move from seats they specifically chose.

pcoll

Totally agree with you on this. I buy and choose my seat in F because I do want access to the lav. Having a passenger shame others is unacceptable. As you were one of the parties involved in his quest , I think it would have been OK for you to ask him to please move along. Especially since he felt he could intimate an elderly lady. F is small enough and they were just 1 row apart. He could have easily kept eye contact with his son.

Bellerina

Or the FA could have said that to the father...

whitf00t

Was on 1203 (I believe) from ORD-SFO a few weeks ago, upgraded and seated in 1D. While taxiing, there was a sick passenger who came up and apparently put superglue in her eye. Regardless, the FA asked me to let her sit in my seat while the paramedics came and I happily moved to an empty PC seat for literally 10 minutes before moving back to my freshly cleaned 1D. Safe to say, I was shocked when i got a $250 discount code a few days later.

Is this frequent? Does AS give out that much money for seemingly trivial things? Above and beyond customer service for sure - I was upgraded as MVPG and even $25 would've made me happy.

Downside was I couldn't use this discount code with the Leap Day BOGO - how is it not possible that AS can issue these vouchers as anything other than a non-combineable code??

VegasGambler

What?

whitf00t

She was feeling sick, and tried to put in eyedrops. She didn't speak english and it turned out what she thought was an eyedrop bottle was really superglue. She came up to the front screaming

VegasGambler

Wow. That's horrible.

rustykettel

Unfortunately AS issues one time use discount codes for service recovery/compensation/gestures, instead of credit certificates or vouchers. The sole exception seems to be VDB compensation. If you call Customer Care, they have sometimes offered miles if that works, although the valuation usually isn't that great.

mlqsko

Has anyone ticketed an infant on partner award recently?