2020 Alaska Airlines *FLAME-FREE* Q&A Thread: All Welcome, New and Old!
Feb 18, 2020, 8:49 am
#166
Join Date: Feb 2020
Posts: 5
Ok, I am following you now. I have never booked at T-330 so I haven't seen that. All that I can suggest is contacting AS and explain that there isn't any Saver space on your required itinerary to the gateway and ask if they will waive the change fee when it becomes available and note your account.
James
James
Feb 18, 2020, 5:53 pm
#167
Join Date: Mar 2010
Location: Seattle, WA, USA
Programs: AS MVP Gold 75K, Marriott Lifetime Titanium
Posts: 1,597
Searched and couldn't find anything. We booked an award ticket for next Christmas. Lo and behold one of the flights was removed from the schedule. Exercised the opportunity to get a better departure setup and all was good. Now, after the tickets have been re-issued, they no longer show on the website. I called and the agent confirmed the tickets have been issued. Is there anything I need to worry about? I have two concerns. (1) If a better routing becomes available, I'll have to call to make the change but worried it'll not be allowed. (2) We attempt to check in for the flights and they tell us no tickets have been issued. The second concern is minimal because we do have ticket numbers in hand. I this a common problem?
Feb 18, 2020, 8:26 pm
#168
Join Date: Mar 2017
Location: British Columbia
Programs: AS MVPG100K, Marriott Marriott Titanium Elite, Hilton Gold
Posts: 7,263
Searched and couldn't find anything. We booked an award ticket for next Christmas. Lo and behold one of the flights was removed from the schedule. Exercised the opportunity to get a better departure setup and all was good. Now, after the tickets have been re-issued, they no longer show on the website. I called and the agent confirmed the tickets have been issued. Is there anything I need to worry about? I have two concerns. (1) If a better routing becomes available, I'll have to call to make the change but worried it'll not be allowed. (2) We attempt to check in for the flights and they tell us no tickets have been issued. The second concern is minimal because we do have ticket numbers in hand. I this a common problem?
I received an SMS from CX that my segment HKG-LAX as part of an F award next month had changed. I was moved by CX to an earlier flight and my F space was preserved. When I checked the APP, the old itinerary was still showing. After refreshing the itinerary, it showed a schedule change and to call AS.
James
Feb 18, 2020, 9:12 pm
#169
Join Date: Feb 2020
Posts: 5
Ok, I am following you now. I have never booked at T-330 so I haven't seen that. All that I can suggest is contacting AS and explain that there isn't any Saver space on your required itinerary to the gateway and ask if they will waive the change fee when it becomes available and note your account.
James
James
Feb 18, 2020, 10:09 pm
#170
Join Date: Mar 2010
Location: Seattle, WA, USA
Programs: AS MVP Gold 75K, Marriott Lifetime Titanium
Posts: 1,597
Is this the website or the APP? I have found that sometimes a refresh (circle with arrow at the top right of the itineraries) is required to sync your itineraries even though it is usually an automatic process.
I received an SMS from CX that my segment HKG-LAX as part of an F award next month had changed. I was moved by CX to an earlier flight and my F space was preserved. When I checked the APP, the old itinerary was still showing. After refreshing the itinerary, it showed a schedule change and to call AS.
James
I received an SMS from CX that my segment HKG-LAX as part of an F award next month had changed. I was moved by CX to an earlier flight and my F space was preserved. When I checked the APP, the old itinerary was still showing. After refreshing the itinerary, it showed a schedule change and to call AS.
James
Feb 18, 2020, 10:21 pm
#171
Join Date: Mar 2017
Location: British Columbia
Programs: AS MVPG100K, Marriott Marriott Titanium Elite, Hilton Gold
Posts: 7,263
James
Feb 18, 2020, 10:29 pm
#172
Join Date: Mar 2010
Location: Seattle, WA, USA
Programs: AS MVP Gold 75K, Marriott Lifetime Titanium
Posts: 1,597
Which App is this screen shot coming from? It looks nothing like the App for iOS. That recycle button has never appeared on my app. Plus the issue I'm having is with the website. I see nothing comparable on the website.
Feb 18, 2020, 10:41 pm
#173
Join Date: Dec 2012
Location: YVR, HNL
Programs: AS 75k, UA peon, BA Bronze, AC E50k, Marriott Plat, HH Diamond, Fairmont Plat (RIP)
Posts: 7,826
For iOS, just pull down the screen from the top to refresh. Or tap on “account” and it will resync your trips.
Feb 18, 2020, 10:44 pm
#174
Join Date: Apr 2017
Programs: AS 100k, DL PM, New Sagaya
Posts: 1,288
Hello Talkers. After several years as MVP, I finally got to Gold for 2020. I'm familiar with the drill as a "plain" MVP, what to look/ask for, what I don't have chance for, etc. And I have certainly read Alaska's page on Gold benefits, which, while helpful, doesn't always apply to "real world" situations. So - my questions: For those of you who have been or are currently Gold, what benefits of this status do you use and appreciate most? What tricks of the trade have you learned that would help newbies like me? From the little I have gleaned so far, it appears that SDCs are really popular. Ditto the change fee waivers (am I reading correctly that it makes sense to book something when it's only a glint in my eye, regardless of fare, knowing that I can change down the road at no cost if a better fare becomes available?).
Any suggestions, specific or general, from you experienced veterans will be greatly appreciated, including re-direction to a thread that discusses this in some detail (I looked, but couldn't find...).
Any suggestions, specific or general, from you experienced veterans will be greatly appreciated, including re-direction to a thread that discusses this in some detail (I looked, but couldn't find...).
I also don't need to buy drinks anymore (if you like that...) Between PC or F upgrades I very rarely end up in regular Y - only happens on pmVX Airbus that haven't been retrofitted. And even there its at least the one drink as a MVPG....
Feb 18, 2020, 10:54 pm
#175
Join Date: Mar 2010
Location: Seattle, WA, USA
Programs: AS MVP Gold 75K, Marriott Lifetime Titanium
Posts: 1,597
Yup. So that's what I normally do in the app. But my problem is the record doesn't show the new ticket number on the website. It's as if it's in a limbo state waiting for the reservation to be ticketed, but it never gets updated. Confusing. It has been reticketed, as confirmed by the agent and the confirmation email.
Feb 18, 2020, 11:18 pm
#176
Join Date: Dec 2012
Location: YVR, HNL
Programs: AS 75k, UA peon, BA Bronze, AC E50k, Marriott Plat, HH Diamond, Fairmont Plat (RIP)
Posts: 7,826
Yup. So that's what I normally do in the app. But my problem is the record doesn't show the new ticket number on the website. It's as if it's in a limbo state waiting for the reservation to be ticketed, but it never gets updated. Confusing. It has been reticketed, as confirmed by the agent and the confirmation email.
Feb 19, 2020, 7:35 am
#177
Join Date: Mar 2010
Location: Seattle, WA, USA
Programs: AS MVP Gold 75K, Marriott Lifetime Titanium
Posts: 1,597
You said you have ticket numbers in hand, where did you get those ticket numbers? In the email confirmation? And it shows both the old and the new ticket numbers in the email but on the website, the reservation is only showing the old ticket number which is different from the new one? Have I got that right?
Feb 19, 2020, 9:47 am
#178
Join Date: Dec 2012
Location: YVR, HNL
Programs: AS 75k, UA peon, BA Bronze, AC E50k, Marriott Plat, HH Diamond, Fairmont Plat (RIP)
Posts: 7,826
Feb 19, 2020, 12:21 pm
#179
Original Poster
Join Date: Oct 2015
Location: Pacific Wonderland
Programs: ʙᴏɴᴠo̱ʏ Au, IHG Au, HH Dia, Nexus, Pilot FlyingJ Preferred
Posts: 5,336
Either way, try clicking on the search for reservation (Find by confirmation/eticket #) in My Trips, use the eticket number from your new confirmation.
Feb 19, 2020, 12:32 pm
#180
Join Date: Dec 2012
Location: YVR, HNL
Programs: AS 75k, UA peon, BA Bronze, AC E50k, Marriott Plat, HH Diamond, Fairmont Plat (RIP)
Posts: 7,826
Was the ticket booked with miles from your account? Or your travel companion’s? If not from yours, that could be why it isn’t showing up in your account. Either way, you can add it into your account manually using the PNR.
