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Old Dec 31, 2019, 1:36 am
  #1  
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Alaska Airlines Social Media

Anyone follow AS on Twitter or Instagram? How well do they do?

I noticed that Oprah's friend Gayle King's luggage was mis-routed. Instead of it going with her to Mexico, the luggage went to New York.
Gayle tweeted about it and said some AS rep was nice. Alaska Airlines "liked" that tweet.
I am not a social media etiquette expert but to me that seems awkward for AS to like a tweet which was mainly about a service failure.
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Old Dec 31, 2019, 2:19 am
  #2  
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Wait... the bag tags were *tagged* to JFK?

Guess not everyone double checks the destination on the bag

Best of luck getting the bags back.
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Old Dec 31, 2019, 4:23 pm
  #3  
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Originally Posted by PaperGlider
Anyone follow AS on Twitter or Instagram? How well do they do?
They do quite well, but I use DM because I don't need the entire world (or the 100 people that may be following me) to know about my issues.
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Old Dec 31, 2019, 4:29 pm
  #4  
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Originally Posted by PaperGlider
Anyone follow AS on Twitter or Instagram? How well do they do?

I noticed that Oprah's friend Gayle King's luggage was mis-routed. Instead of it going with her to Mexico, the luggage went to New York.
Gayle tweeted about it and said some AS rep was nice. Alaska Airlines "liked" that tweet.
I am not a social media etiquette expert but to me that seems awkward for AS to like a tweet which was mainly about a service failure.
OT, but she's a CBS network news anchor. Surely this is more important than being Oprah's friend.
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