Dec 30, 2019, 1:03 pm
Last edit by: Quail
Wiki for using AS (Alaska) Miles on JL (Japan Airlines)
All awards for domestic Japan will default to Economy (including international F or J award with domestic segments).
However, these can often be upgraded at reasonable cost at the ticket counter in the Japan connecting airport
Award Chart
If not listed it's not available - EXCEPTION: Hawaii-Asia awards are bookable, not yet on the chart, at the same prices as Continental U.S.-Asia
(As of March 2017, Premium Economy is no longer available)
(As of October 2019, stopovers are no longer allowed on intra Asia awards)
For 2021:
F awards are available again to book directly on AS website (no need to book J then try to change segment) as of June 12, 2021.
Class of Service One-way Round-trip:
U.S./Canada to Asia
Coach 35,000 70,000
Premium 40,000 80,000
Business 60,000 120,000
First 70,000 140,000
U.S./Canada to Southeast Asia
Coach 40,000 80,000
Premium 45,000 90,000
Business 65,000 130,000
First 75,000 150,000
Intra Asia
Coach 15,000 30,000
Premium 17,500 35,000
Business 25,000 50,000
First 30,000 60,000
International gateways
All AS valid destinations from Tokyo (HND/NRT), Osaka (KIX) or Nagoya (NGO).
PUS, GMP, ICN, DLC, PVG, SHA, PEK, TSA, TPE, KHH, CAN, HKG, MNL, HAN, SGN, BKK, SIN, KUL, CGK, DEL, HNL, KOA, YVR, SFO, SEA, LAX, SAN, ORD, DFW, BOS, JFK
USA
Boston - BOS
Chicago - ORD
Dallas - DFW
Honolulu - HNL
Kona -KOA
Los Angeles - LAX
New York - JFK
San Diego - SAN
San Francisco - SFO
Seattle - SEA
Canada
Vancouver - YVR
Asia
Delhi - DEL
Tokyo - HND & NRT
Osaka - KIX
Nagoya - NGO
Busan - PUS
Seoul - Gimpo GMP
Seoul - Incheon ICN
Southeast Asia (or listed as SE based on how awards are pricing)
Bangkok - BKK
Beijing - PEK
Dalian - DLC
Guangzhou - CAN
Hanoi - HAN
Ho Chi Minh City - SGN
Hong Kong - HKG
Jakarta - CGK
Kaohsiung - KHH
Kuala Lumpur - KUL
Manila - MNL
Shanghai - Hongqiao - SHA
Shanghai - Pudong - PVG
Singapore - SIN
Taipei - TPE
Taipei - Songshan - TSA
Tianjin - TSN (only from Nagoya, not very useful....)
All awards for domestic Japan will default to Economy (including international F or J award with domestic segments).
However, these can often be upgraded at reasonable cost at the ticket counter in the Japan connecting airport
Award Chart
If not listed it's not available - EXCEPTION: Hawaii-Asia awards are bookable, not yet on the chart, at the same prices as Continental U.S.-Asia
(As of March 2017, Premium Economy is no longer available)
(As of October 2019, stopovers are no longer allowed on intra Asia awards)
For 2021:
F awards are available again to book directly on AS website (no need to book J then try to change segment) as of June 12, 2021.
Class of Service One-way Round-trip:
U.S./Canada to Asia
Coach 35,000 70,000
Premium 40,000 80,000
Business 60,000 120,000
First 70,000 140,000
U.S./Canada to Southeast Asia
Coach 40,000 80,000
Premium 45,000 90,000
Business 65,000 130,000
First 75,000 150,000
Intra Asia
Coach 15,000 30,000
Premium 17,500 35,000
Business 25,000 50,000
First 30,000 60,000
International gateways
All AS valid destinations from Tokyo (HND/NRT), Osaka (KIX) or Nagoya (NGO).
PUS, GMP, ICN, DLC, PVG, SHA, PEK, TSA, TPE, KHH, CAN, HKG, MNL, HAN, SGN, BKK, SIN, KUL, CGK, DEL, HNL, KOA, YVR, SFO, SEA, LAX, SAN, ORD, DFW, BOS, JFK
USA
Boston - BOS
Chicago - ORD
Dallas - DFW
Honolulu - HNL
Kona -KOA
Los Angeles - LAX
New York - JFK
San Diego - SAN
San Francisco - SFO
Seattle - SEA
Canada
Vancouver - YVR
Asia
Delhi - DEL
Tokyo - HND & NRT
Osaka - KIX
Nagoya - NGO
Busan - PUS
Seoul - Gimpo GMP
Seoul - Incheon ICN
Southeast Asia (or listed as SE based on how awards are pricing)
Bangkok - BKK
Beijing - PEK
Dalian - DLC
Guangzhou - CAN
Hanoi - HAN
Ho Chi Minh City - SGN
Hong Kong - HKG
Jakarta - CGK
Kaohsiung - KHH
Kuala Lumpur - KUL
Manila - MNL
Shanghai - Hongqiao - SHA
Shanghai - Pudong - PVG
Singapore - SIN
Taipei - TPE
Taipei - Songshan - TSA
Tianjin - TSN (only from Nagoya, not very useful....)
Definitive "Booking Japan Airlines (JL) Using AS Miles" Thread (2020-2022)
Mar 31, 2022, 1:58 pm
#482
Join Date: Jan 2006
Location: PHX
Programs: AA, SPG, UR
Posts: 329
Do not wait on #'s 2 and 3. Space could be taken by someone else at any time. Do it ASAP once you have #1 booked.
To be clear, You have to confirm the F space is available from TYO-LAX on the date you need it (the day your flight from India arrives in TYO) before booking #1. If F space is not available there is no point in booking #1. I think you know this but I did not explicitly point that out in my previous post since for the date I checked I confirmed there was F space.
To be clear, You have to confirm the F space is available from TYO-LAX on the date you need it (the day your flight from India arrives in TYO) before booking #1. If F space is not available there is no point in booking #1. I think you know this but I did not explicitly point that out in my previous post since for the date I checked I confirmed there was F space.
Have asked this before, but same (minor) issue again.. Never able to find a connection from LAX to PHX to tack on the the Del - NRT-LAX journey (any class), couple times done this, had to buy separate ticket on SW or some other carrier. Reaches LAX at 10:50AM May 19th. AS either shows mostly nothing or wants to route through SEA and onward to PHX. AA is there but they wont mix partners. Has this changed? Is there any trick?
Mar 31, 2022, 2:15 pm
#483
FlyerTalk Evangelist
Join Date: Aug 2007
Location: SEA, but up and down the coast a lot
Programs: Oceanic Airlines Gold Elite
Posts: 20,381
Done.. Finally did May 18-19th only since 27/28 was too close to another trip. Thank you
Have asked this before, but same (minor) issue again.. Never able to find a connection from LAX to PHX to tack on the the Del - NRT-LAX journey (any class), couple times done this, had to buy separate ticket on SW or some other carrier. Reaches LAX at 10:50AM May 19th. AS either shows mostly nothing or wants to route through SEA and onward to PHX. AA is there but they wont mix partners. Has this changed? Is there any trick?
Have asked this before, but same (minor) issue again.. Never able to find a connection from LAX to PHX to tack on the the Del - NRT-LAX journey (any class), couple times done this, had to buy separate ticket on SW or some other carrier. Reaches LAX at 10:50AM May 19th. AS either shows mostly nothing or wants to route through SEA and onward to PHX. AA is there but they wont mix partners. Has this changed? Is there any trick?
Mar 31, 2022, 6:27 pm
#484
Join Date: Dec 2000
Location: bay area, ca
Programs: UA plat, , aa plat, marriott LT titanium
Posts: 4,833
JAL changed hnd- sfo again to 2 class - 10 hour wait to get through!
Checked a booking - says I need to call. No flights listed and the JAL pnr shows no flight. Apparently they had sold HND- Sfo with F but it has been downgraded to 2 class plane. When I tried to call yesterday middle of the night it was an 8-10 wait. Tried next morning - 10 + hour wait!
Anyone else called in the last day or so? I've never had more than 2-4 hour wait before.
Anyone else called in the last day or so? I've never had more than 2-4 hour wait before.
Apr 1, 2022, 9:58 am
#485
Join Date: Jan 2010
Programs: UA, AS
Posts: 2,393
Checked a booking - says I need to call. No flights listed and the JAL pnr shows no flight. Apparently they had sold HND- Sfo with F but it has been downgraded to 2 class plane. When I tried to call yesterday middle of the night it was an 8-10 wait. Tried next morning - 10 + hour wait!
Anyone else called in the last day or so? I've never had more than 2-4 hour wait before.
Anyone else called in the last day or so? I've never had more than 2-4 hour wait before.
What numbers were you calling? The main number, Partner Desk, other? If you were calling the main number try the Partner Desk number.
Apr 1, 2022, 12:15 pm
#486
Join Date: Dec 2000
Location: bay area, ca
Programs: UA plat, , aa plat, marriott LT titanium
Posts: 4,833
Wow, JL really is hurting! No F to SFO for a while, then summer picks up F from NRT for a few months before switching back to HND. Crazy. Are you going to re-route through LAX?
What numbers were you calling? The main number, Partner Desk, other? If you were calling the main number try the Partner Desk number.
What numbers were you calling? The main number, Partner Desk, other? If you were calling the main number try the Partner Desk number.
They keep allowing booking in F a while in advance which gets my hopes up that travel has picked up, but then as the time approaches it doesn't hold. Maybe when Japan is open again.
Apr 1, 2022, 12:50 pm
#487
Join Date: Mar 2003
Programs: BA GGL; AA LT Gold; AS 100K; DL MM GM; Hyatt G*list, Hilton Diamond; SQ silver
Posts: 3,806
Checked a booking - says I need to call. No flights listed and the JAL pnr shows no flight. Apparently they had sold HND- Sfo with F but it has been downgraded to 2 class plane. When I tried to call yesterday middle of the night it was an 8-10 wait. Tried next morning - 10 + hour wait!
Anyone else called in the last day or so? I've never had more than 2-4 hour wait before.
Anyone else called in the last day or so? I've never had more than 2-4 hour wait before.
Today, the message was that the wait was 10 minutes but it lasted 6h before the system hung up.
Another call and it says 10+h wait.
Apr 1, 2022, 3:43 pm
#488
Join Date: Jan 2010
Programs: UA, AS
Posts: 2,393
Both, doesn't matter it's all a forever hold and it doesn't matter that I have some status. SFO hasn't had non stop F to tyo for a while. They changed 1/2 to a 2 class plane a while ago - so all the bookings that were done in F were needing to be changed. But AS never notified me - before or now. The one I booked a long time ago and flew recently I asked them to ask AS to open a F award from lax - which they did. I'm not sure what I'm going to do about this one (actually 2 - but the other is far in the future).
They keep allowing booking in F a while in advance which gets my hopes up that travel has picked up, but then as the time approaches it doesn't hold. Maybe when Japan is open again.
They keep allowing booking in F a while in advance which gets my hopes up that travel has picked up, but then as the time approaches it doesn't hold. Maybe when Japan is open again.
I had a friend who needed to call SQ and their wait times recently sometimes were many hours. They said they used Google Assistant (I think it was the "Hold for me" feature. Not available on all phones - some Androids, no iPhones.) to wait on hold for them while they were doing other stuff and that helped them, not with the wait time, but making the wait time pass less painfully.
Apr 1, 2022, 7:57 pm
#489
FlyerTalk Evangelist
Join Date: Aug 2007
Location: SEA, but up and down the coast a lot
Programs: Oceanic Airlines Gold Elite
Posts: 20,381
Many airlines are struggling with customer service these days but I had not realized Alaska was so bad now. I wonder if there was some spike in volume based on some unusual event(s) (weather, IT) ?
I had a friend who needed to call SQ and their wait times recently sometimes were many hours. They said they used Google Assistant (I think it was the "Hold for me" feature. Not available on all phones - some Androids, no iPhones.) to wait on hold for them while they were doing other stuff and that helped them, not with the wait time, but making the wait time pass less painfully.
I had a friend who needed to call SQ and their wait times recently sometimes were many hours. They said they used Google Assistant (I think it was the "Hold for me" feature. Not available on all phones - some Androids, no iPhones.) to wait on hold for them while they were doing other stuff and that helped them, not with the wait time, but making the wait time pass less painfully.
Labor Issues Cause Flight Cancellations
Staffing partner awards is probably low priority compared to customers who are needing immediate rebooks.
Apr 1, 2022, 8:49 pm
#490
Join Date: Dec 2000
Location: bay area, ca
Programs: UA plat, , aa plat, marriott LT titanium
Posts: 4,833
My guess is a bunch of pilots “called in sick” to picket per the other thread here, and CS is picking up pieces.
Labor Issues Cause Flight Cancellations
Staffing partner awards is probably low priority compared to customers who are needing immediate rebooks.
Labor Issues Cause Flight Cancellations
Staffing partner awards is probably low priority compared to customers who are needing immediate rebooks.
Apr 1, 2022, 9:14 pm
#491
Join Date: Mar 2022
Posts: 9
If I book an F ticket on JAL and see that another seat in F has opened up on another date, is it free to call in and switch to this? Thanks in advance!
Apr 2, 2022, 7:15 am
#492
Join Date: Mar 2003
Programs: BA GGL; AA LT Gold; AS 100K; DL MM GM; Hyatt G*list, Hilton Diamond; SQ silver
Posts: 3,806
My guess is a bunch of pilots “called in sick” to picket per the other thread here, and CS is picking up pieces.
Labor Issues Cause Flight Cancellations
Staffing partner awards is probably low priority compared to customers who are needing immediate rebooks.
Labor Issues Cause Flight Cancellations
Staffing partner awards is probably low priority compared to customers who are needing immediate rebooks.
MVP reservations says > 10h.
It's not looking like they are giving higher priority to normal reservations.
Apr 2, 2022, 5:40 pm
#493
Join Date: Mar 2022
Posts: 9
Many airlines are struggling with customer service these days but I had not realized Alaska was so bad now. I wonder if there was some spike in volume based on some unusual event(s) (weather, IT) ?
I had a friend who needed to call SQ and their wait times recently sometimes were many hours. They said they used Google Assistant (I think it was the "Hold for me" feature. Not available on all phones - some Androids, no iPhones.) to wait on hold for them while they were doing other stuff and that helped them, not with the wait time, but making the wait time pass less painfully.
I had a friend who needed to call SQ and their wait times recently sometimes were many hours. They said they used Google Assistant (I think it was the "Hold for me" feature. Not available on all phones - some Androids, no iPhones.) to wait on hold for them while they were doing other stuff and that helped them, not with the wait time, but making the wait time pass less painfully.
Apr 2, 2022, 7:17 pm
#494
FlyerTalk Evangelist
Join Date: Aug 2007
Location: SEA, but up and down the coast a lot
Programs: Oceanic Airlines Gold Elite
Posts: 20,381
https://news.alaskaair.com/newsroom/...s-permanently/
I would recommend you try to do it online unless you want a very, very long hold time.
Apr 2, 2022, 9:35 pm
#495
Join Date: Dec 2000
Location: bay area, ca
Programs: UA plat, , aa plat, marriott LT titanium
Posts: 4,833