JAL Flights Completely Gone from Award Searches (resolved)
Oct 25, 2019, 4:12 am
#35
Join Date: Jan 2010
Programs: UA, AS
Posts: 2,393
The "right way" does not work. Reporting a problem to AS should be the right way but that has failed miserably for other IT problems in the past.
The most effective way is to get the attention of a high profile news reporter who will publicize the problem and who can get high level contacts inside AS to follow up on the story and sometimes that is enough to shame AS into fixing it.
The most effective way is to get the attention of a high profile news reporter who will publicize the problem and who can get high level contacts inside AS to follow up on the story and sometimes that is enough to shame AS into fixing it.
Oct 25, 2019, 10:48 am
#39
Join Date: Sep 2014
Location: TYO
Programs: Hyatt Globalist
Posts: 1,744
Oct 25, 2019, 11:51 am
#40
Join Date: Jan 2010
Programs: UA, AS
Posts: 2,393
I have doubts that it was JAL. Some partners were working and some were not. BA was working. AA and AS had issues. Someone speculated that it was a GDS issue. Amadeus not communicating inventory to Sabre.
Oct 25, 2019, 5:01 pm
#42
Original Poster
Join Date: Sep 2009
Programs: UA GS>1K>Nothing; DL DM 2MM; AS 75K>Nothing>MVP
Posts: 9,341
Oct 25, 2019, 8:43 pm
#43
formerly ASTechGuy
Join Date: Sep 2003
Location: Milton, WA USA
Posts: 229
AS obviously uses Sabre for reservation bookings and DCS but all website inventory searches & pricing including award pricing (website, apps, and call center) uses ITA by Google. So so whatever the problem was, it wasn't a pricing problem with Sabre.