JAL Flights Completely Gone from Award Searches (resolved)
Oct 24, 2019, 12:05 pm
#17
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Over the Bay Bridge, CA
Programs: Jumbo mas
Posts: 38,602
We might recall that there was a "temporary system issue" with AM for the better part of a year, ending in the end of the partnership.
Oct 24, 2019, 12:12 pm
#18
Join Date: Apr 2003
Programs: B6 Mosaic, Bonvoy LT Titanium (x SPG LT), IHG Spire, UA Silver
Posts: 5,844
Oct 24, 2019, 12:31 pm
#19
FlyerTalk Evangelist
Join Date: Aug 2007
Location: SEA, but up and down the coast a lot
Programs: Oceanic Airlines Gold Elite
Posts: 20,381
Oct 24, 2019, 1:50 pm
#21
Join Date: Aug 2001
Location: Southern California/Los Angeles
Programs: Various
Posts: 2,776
It’s frustrating, isn’t it? There’s Alaska Listens, but it seems like the Ex-VX ppl are staffing that; and not really ‘doing’ anything except making us feel like we’ve been heard.
No idea if Missy D is around here or can be of any insight as of lately.
AS IT is one of the weakest links in the system. I wonder if
No idea if Missy D is around here or can be of any insight as of lately.
AS IT is one of the weakest links in the system. I wonder if
Oct 24, 2019, 1:57 pm
#22
Join Date: Mar 2016
Location: LAX
Programs: AS MVPG, IHG Diamond Elite
Posts: 1,445
There was someone contributing to this forum who worked in IT for AS a few months back. Can't remember their username and couldn't find from a quick search, but they may be able to help if still active here.
Oct 24, 2019, 3:42 pm
#24
Join Date: Nov 2015
Location: PDX
Programs: AS MVPG 75K, BA Silver, AC, AF/KL, AV, VS | Hilton, Hyatt, Marriott
Posts: 458
I used the chat function to contact them and the agent recognized that something was wrong when they tried searching day by day and nothing from JAL was coming up. They elevated the issue with their supervisor and let operations know that something has happened - nothing had been reported to them before about the issue so they had no idea. Maybe it's related to trying to stop back tracking though Tokyo that's actually killed all but intra-Japan seats? That's one way to deal with it!
Oct 24, 2019, 3:51 pm
#25
Join Date: May 2017
Posts: 9
It’s frustrating, isn’t it? There’s Alaska Listens, but it seems like the Ex-VX ppl are staffing that; and not really ‘doing’ anything except making us feel like we’ve been heard.
No idea if Missy D is around here or can be of any insight as of lately.
AS IT is one of the weakest links in the system. I wonder if
No idea if Missy D is around here or can be of any insight as of lately.
AS IT is one of the weakest links in the system. I wonder if
Oct 24, 2019, 3:58 pm
#26
Join Date: May 2017
Posts: 9
I used the chat function to contact them and the agent recognized that something was wrong when they tried searching day by day and nothing from JAL was coming up. They elevated the issue with their supervisor and let operations know that something has happened - nothing had been reported to them before about the issue so they had no idea. Maybe it's related to trying to stop back tracking though Tokyo that's actually killed all but intra-Japan seats? That's one way to deal with it!
Oct 24, 2019, 7:09 pm
#28
Join Date: Mar 2018
Location: SFO
Posts: 32
Also just spoke with an AS agent. She said they're aware of the issue but at this point they have no idea why all the inventory disappeared. She said there was no timeline for a fix. Really sucks, as I was planning a trip to Japan last few weeks of November using close-in F availability. Might get screwed.
Oct 24, 2019, 9:24 pm
#29
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,424
I posted on twitter. Rep first told me to call reservations. I asked her to escalate.
Fortunately, my November Tokyo trip is already booked. But this is a massive program devaluation until it gets fixed.
I wonder if the recent change to allow booking on AA website has anything to do with this.
Fortunately, my November Tokyo trip is already booked. But this is a massive program devaluation until it gets fixed.
I wonder if the recent change to allow booking on AA website has anything to do with this.
Oct 24, 2019, 10:15 pm
#30
Join Date: Jan 2016
Posts: 609
Also just spoke with an AS agent. She said they're aware of the issue but at this point they have no idea why all the inventory disappeared. She said there was no timeline for a fix. Really sucks, as I was planning a trip to Japan last few weeks of November using close-in F availability. Might get screwed.