Kudos Alaska Air
Oct 5, 2019, 9:03 pm
#1
Original Poster
Join Date: Jun 2011
Location: RNO
Programs: UA,AA, WN
Posts: 378
Kudos Alaska Air
While checking my wife’s account today I discovered all her miles were missing. Upon calling we found her miles had expired due to lack of activity The friendly agent redeposited all her lost miles, without any fee..
Oct 5, 2019, 10:48 pm
#2
Join Date: Aug 2012
Location: LON
Programs: AS MVPG, Marriott Titanium, UA Silver
Posts: 1,350
I’ll be that person. I don’t agree with Alaska’s choice to reinstate the miles. A MileagePlan rule was triggered - no extreme circumstance has been provided - and not enforced. I don’t think that’s fair to other MileagePlan members.
Oct 5, 2019, 11:47 pm
#3
In Memoriam, FlyerTalk Evangelist
Join Date: Jun 2000
Location: Benicia CA
Programs: Alaska MVP Gold 75K, AA 3.8MM, UA 1.1MM, enjoying the retired life
Posts: 31,849
What's the new expiration date, though? Was that extended 18 months or more?
Oct 5, 2019, 11:56 pm
#4
In Memoriam, FlyerTalk Evangelist
Join Date: Jun 2000
Location: Benicia CA
Programs: Alaska MVP Gold 75K, AA 3.8MM, UA 1.1MM, enjoying the retired life
Posts: 31,849
How to Reactivate / Restore / Reinstate Expired Miles – Reengagement Challenge
Reinstatement of Expired MileagePlus Miles [Consolidated]
Oct 5, 2019, 11:59 pm
#5
Join Date: Aug 2018
Location: PDX
Programs: AS MVP Gold 100K
Posts: 2,329
AS' policy is to reinstate miles up to one year after they have expired, for a fee. They don't publish the fee online, however, it is believed to be $75. In this case, they essentially just waived the $75. It's really not that big of a deal. Why would you be upset that they did that for someone?
Oct 6, 2019, 2:36 am
#6
Join Date: Dec 2009
Location: near Heathrow
Programs: BA GGL/CCR, GfL (OWE), SA LifePlat (*G), BD Gold to the end, Hilton Diamond
Posts: 2,911
OP, pleased you got a good result.
Oct 6, 2019, 5:11 am
#8
Join Date: Nov 2005
Location: Vancouver, WA
Programs: Alaska MVP Gold 100K, United MM, Marriott Gold, IHG Diamond, Hilton Gold, Hyatt Globalist
Posts: 281
UA recently instituted a policy where "Miles Never Expire" as does Delta and Jet Blue. Maybe AS is in the process of doing
the same, or just proactively matching the competition.
the same, or just proactively matching the competition.
Last edited by pdxtraveller; Oct 6, 2019 at 5:18 am
Oct 6, 2019, 7:43 am
#9
Join Date: Sep 2002
Location: Bainbridge Island, WA
Posts: 8,964
You get my vote for the curmudgeon of the week.