Kudos Alaska Air

Old Oct 5, 19, 10:03 pm
  #1  
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Kudos Alaska Air

While checking my wifeís account today I discovered all her miles were missing. Upon calling we found her miles had expired due to lack of activity The friendly agent redeposited all her lost miles, without any fee..
RAD_PDX, pcoll and Flying for Fun like this.
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Old Oct 5, 19, 11:48 pm
  #2  
 
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I’ll be that person. I don’t agree with Alaska’s choice to reinstate the miles. A MileagePlan rule was triggered - no extreme circumstance has been provided - and not enforced. I don’t think that’s fair to other MileagePlan members.
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Old Oct 6, 19, 12:47 am
  #3  
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Originally Posted by mrlasssen View Post
While checking my wifeís account today I discovered all her miles were missing. Upon calling we found her miles had expired due to lack of activity The friendly agent redeposited all her lost miles, without any fee..
What's the new expiration date, though? Was that extended 18 months or more?
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Old Oct 6, 19, 12:56 am
  #4  
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Originally Posted by MonThruThurs View Post
I’ll be that person. I don’t agree with Alaska’s choice to reinstate the miles.
Both AA and UA have programs in place to reinstate expired miles, so Alaska would not be alone there. The difference is that AA/UA require some money or flight bookings in a fixed period to get the miles back, versus just reinstating the miles outright. Surprised Alaska makes it so easy. I looked around and can't find any prior threads addressing Alaska's policy in this area. Have they done something like AA/UA in the past, or do you just write the miles off forever if you miss the expiration date?

How to Reactivate / Restore / Reinstate Expired Miles Ė Reengagement Challenge
Reinstatement of Expired MileagePlus Miles [Consolidated]
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Old Oct 6, 19, 12:59 am
  #5  
 
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Originally Posted by MonThruThurs View Post
Iíll be that person. I donít agree with Alaskaís choice to reinstate the miles. A MileagePlan rule was triggered - no extreme circumstance has been provided - and not enforced. I donít think thatís fair to other MileagePlan members.
AS' policy is to reinstate miles up to one year after they have expired, for a fee. They don't publish the fee online, however, it is believed to be $75. In this case, they essentially just waived the $75. It's really not that big of a deal. Why would you be upset that they did that for someone?
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Old Oct 6, 19, 3:36 am
  #6  
 
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Originally Posted by MonThruThurs View Post
Iíll be that person. I donít agree with Alaskaís choice to reinstate the miles. A MileagePlan rule was triggered - no extreme circumstance has been provided - and not enforced. I donít think thatís fair to other MileagePlan members.
We need a Ďdislikeí button for posts like this.
OP, pleased you got a good result.
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Old Oct 6, 19, 4:01 am
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Originally Posted by gcuk View Post
We need a Ďdislikeí button for posts like this.
OP, pleased you got a good result.
Then the poster would dislike your post?
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Old Oct 6, 19, 6:11 am
  #8  
 
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UA recently instituted a policy where "Miles Never Expire" as does Delta and Jet Blue. Maybe AS is in the process of doing
the same, or just proactively matching the competition.
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Last edited by pdxtraveller; Oct 6, 19 at 6:18 am
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Old Oct 6, 19, 8:43 am
  #9  
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Originally Posted by MonThruThurs View Post
Iíll be that person. I donít agree with Alaskaís choice to reinstate the miles. A MileagePlan rule was triggered - no extreme circumstance has been provided - and not enforced. I donít think thatís fair to other MileagePlan members.
You get my vote for the curmudgeon of the week.
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