El Al Suggestions for Earning AS miles

Old Sep 11, 19, 7:43 pm
  #1  
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El Al Suggestions for Earning AS miles

So I flew El Al this week. It was a good experience!
AS and LY are now partners, as you know.
But there is NO WAY to add an AS Mileage Plan number to an El Al reservation.
Not on El Alís website/booking engine.
Not by phone.
And the agents at JFK wouldnít do it, either.
So, how am I supposed to earn my AS miles by flying El Al?!?
It was apparently a Y-class ticket, which would rack up a nice pile of miles...
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Old Sep 11, 19, 7:54 pm
  #2  
_fx
 
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Interesting, because AS's website says you can:

Need to add a Mileage Plan number to an existing reservation? Please visit elal.com, or call EL AL Israel Airlines at 1-800-223-6700 or Tel. 03-9771111 / *2250.

Presumably you can still contact customer service with a boarding pass after the fact for manual credit, but it's of course more convenient to get it automatically.
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Old Sep 11, 19, 9:41 pm
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Mail a snapshot of your boarding pass, ticket receipt, and Mileage Plan details to [email protected] 14 days after your flight.
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Old Sep 11, 19, 9:51 pm
  #4  
 
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Originally Posted by rustykettel View Post
Mail a snapshot of your boarding pass, ticket receipt, and Mileage Plan details to [email protected] 14 days after your flight.
I wouldn't wait 14 days; that would presume that the AS MP was already in the record and a 14 day wait is requested for an automatic credit. In your email, I would just explain that you weren't able to get your MP# added even when requesting to have it added at the time of the flight.

James
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Old Sep 12, 19, 11:23 am
  #5  
 
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Sounds like Israeli customer service at its finest
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Old Sep 12, 19, 11:36 am
  #6  
 
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No, it sounds like a training issue on El Al's part. Their agents were probably not aware of "no-so-tiny-anymore" AS.
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Old Sep 13, 19, 12:40 am
  #7  
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Originally Posted by safari ari View Post
Sounds like Israeli customer service at its finest
Im not trying to take your post too seriously, but I wonder whether I even dealt with El Al employees at the airport.
On the one hand, everybody contracts that stuff to the lowest bidder these days.
On the other hand, EL AL.

Either way, my suggestion was clearly a foreign concept.
But the customer service attitude I received was good, so far!
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Old Sep 13, 19, 9:29 am
  #8  
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Originally Posted by formeraa View Post
No, it sounds like a training issue on El Al's part. Their agents were probably not aware of "no-so-tiny-anymore" AS.
While this was likely the case, I experienced the same with LAN after it had been an AS partner for well over a decade, to the point of a rude LIM gate agent snapping at me for a simple request to add the AS #, which wasn't showing on the BP.
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