Alaska Nickel-and-Dimes on Finnair (AY) Flights

Old Aug 12, 19, 2:32 pm
  #1  
a7m
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Alaska Nickel-and-Dimes on Finnair (AY) Flights

Just heads up, for the first time ever (in my case) Alaska refused to credit my Finnair flight operated by a subsidiary (Nora). Not a big deal, I know, but awfully inconsistent with past practices (I had those flights credited all the time). In fact, my companion on the same flight (and itinerary) got credit, and I have to argue with a rep. To no avail.
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Old Aug 12, 19, 2:44 pm
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Originally Posted by a7m View Post
Just heads up, for the first time ever (in my case) Alaska refused to credit my Finnair flight operated by a subsidiary (Nora). Not a big deal, I know, but awfully inconsistent with past practices (I had those flights credited all the time). In fact, my companion on the same flight (and itinerary) got credit, and I have to argue with a rep. To no avail.

I flew LED-HEL on Norra three weeks ago and received credit....
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Old Aug 12, 19, 2:49 pm
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Originally Posted by northwesterner View Post
I flew LED-HEL on Norra three weeks ago and received credit....
I know! Thank you. Now I know I am not crazy. I got credit for a flight in late June. And then nothing for another flight in July. Maybe I got a difficult rep.
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Old Aug 12, 19, 4:51 pm
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This isn't "nickel and dimes"
Flights must fall within the eligible flight number range below, and your flight must be marketed and operated by Finnair.
This has been very well stated across the forum, the exception is not the rule.


See differing language from AS marketed but not operated flights:

To qualify, flights must be in the range of eligible flight numbers listed above, and must be marketed and operated by Alaska Airlines, or marketed by Alaska Airlines and operated by the airlines noted above.
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Old Aug 12, 19, 5:52 pm
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Agree. Not nickel and dime-ing for them to follow the long-established program rules they've had clearly posted. You got lucky in the past with some errors on their part, just as I'm sure we all have in one way or another. I do agree it's strange that your travel companion got credit and was on the same flight/reservation and you didn't. I'd more expect AS to claw back their miles than to give you credit out of policy, but maybe you'll find another rep willing to make an exception and give you the miles. Hopefully it's not too many (imagine not as Nora is probably a regional/smaller operation), and now you know for the future that operating/marketing carriers are important (particularly when subsidiaries are involved).
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Old Aug 12, 19, 6:24 pm
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a7m
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Originally Posted by be_rettSEA View Post
Not nickel and dime-ing for them to follow the long-established program rules they've had clearly posted. You got lucky in the past with some errors on their par.
I know what the rules state, but you are too quick to jump to some conclusions:
1) It was not luck. Crediting Nora flights was not a mistake that happened to just few people. It has been actually a long established practice by Alaska to credit those flights. Well, since Alaska partnered with Finnair. That's because...
2) Nora is a Finnair operation. Nora works exclusively for Finnair. In fact, Nora planes don't even say Nora. They have Finnair livery. It is like Delta and Delta Shuttle. AA and Eagle.
3) Nora flights are marketed only as Finnair flights and have only AY (Finnair) flight numbers.
4) The flight numbers in question fall into the range specified on Alaska site. The range is 1-2000. The flight was 700 something.

So, no, it is not luck. It is either a bad rep who handled the case or, worse, Alaska's whimsical accrual practice. I would not even call it a policy. It is just... whatever rep feels.

Last edited by a7m; Aug 12, 19 at 6:31 pm
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Old Aug 12, 19, 6:34 pm
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Originally Posted by a7m View Post
I know what the rules state, but you are too quick to jump to some conclusions.
Apologies for the jump to conclusions - I've not flown either Finnair or Nora. HUCA or email until you get the miles if you're within program terms.
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Old Aug 12, 19, 7:42 pm
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Originally Posted by be_rettSEA View Post
Apologies for the jump to conclusions - I've not flown either Finnair or Nora. HUCA or email until you get the miles if you're within program terms.
I wasn't aware of the subsidiary either. With AY flight numbers within range it would be akin to flying an OO or QX flight with an AS Flight number.

BA also flies within South Africa, the flight numbers are BA and the livery is BA but operated by Com Air (in smaller font) with 4 digit flight numbers 6xxx. Those too are eligible flight numbers for BA flights and have posted automatically for me without issue with 500 minimum EQM. Return flights between JNB-CPT can be had for around USD $130 including baggage, a hot meal in Y and complimentary beer & wine.

James
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Old Aug 12, 19, 7:52 pm
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Originally Posted by a7m View Post
Just heads up, for the first time ever (in my case) Alaska refused to credit my Finnair flight operated by a subsidiary (Nora). Not a big deal, I know, but awfully inconsistent with past practices (I had those flights credited all the time). In fact, my companion on the same flight (and itinerary) got credit, and I have to argue with a rep. To no avail.
Did you also confirm your fare class is eligible? If your ticket was in a fare class that doesn't credit, that may be the issue. I know you are on the same reservation/PNR but it is possible to have two different fare classes on one PRN. If the lowest fare has only one seat available and you request two, the second fare will be the next higher fare class with, at least, 1 available seat. The two fare classes will be added to give your total fare for the reservation. Something to look for.

Barring that, I would freehand an email requesting credit, attach a scan of your boarding pass and email to [email protected]

James
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Old Aug 13, 19, 7:01 pm
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a7m
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Originally Posted by Flying for Fun View Post
Did you also confirm your fare class is eligible?
Yes, it was eligible class (S). The ground for refusal was that Nora is not AS partner.
But anyway, I emailed another agent and got the flight credited.
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Old Aug 13, 19, 9:32 pm
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Make sure your roll the Rs in Norra ...

The two F/As on my flight rolled their Rs more than I've ever heard Rs rolled.
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Old Aug 14, 19, 9:19 pm
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Back before AA earnings were gutted, I had an AA Eagle flight not get credited. I emailed and got a similar reply saying that because the flight was “operated by Republic” I couldn’t get credit. It went back and forth several times with different people insisting that despite the flight being an AS codeshare and falling in the acceptable AA flight number range, it couldn’t be credited. I ended up calling and told the agent who laughed and credited the flight in about a minute.
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