Dec 28, 2019, 6:39 pm
Last edit by: safari ari
Per Alaska Airlines, awards with partner segments incur a $12.50 non-refundable fee one-way. It has been reported that when you cancel an award ticket within 24 hours you receive the taxes+fees less the $12.50 partner award fee.
It has been confirmed by various Alaska Airlines sources that the fee is refundable within 24 hours, with the rest of the refundable taxes+fees, but you need to contact Alaska Airlines customer care to manually request the refund after you have cancelled the award. Reports are listed below from users.
It has been confirmed by various Alaska Airlines sources that the fee is refundable within 24 hours, with the rest of the refundable taxes+fees, but you need to contact Alaska Airlines customer care to manually request the refund after you have cancelled the award. Reports are listed below from users.
PDXPremier(7/24/19): UPDATE: I just confirmed with Alaska via Twitter....yes, the fees ARE refundable if cancelled within the first 24 hours of booking. See post 4
Channa (10/30/19): Yeah, it's policy to refund this. I've had to HUACA on this recently, and the second agent apologized profusely and read me the rule from the guide...it's very clear, it's to be refunded if you cancel inside the 24. See post 14
Safari ari (12/28/19): Called in today to get an award I cancelled within 24 hours a few days ago refunded, as the partner award fee wasn't on the refund. Had to be connected to customer care, and he first alluded to the fee not being refundable. Quick hold, comes back says it is indeed refundable within the 24 hour period. He said it will never be automatically refunded when cancelled and you have to manually ask for it. See post 18
Channa (10/30/19): Yeah, it's policy to refund this. I've had to HUACA on this recently, and the second agent apologized profusely and read me the rule from the guide...it's very clear, it's to be refunded if you cancel inside the 24. See post 14
Safari ari (12/28/19): Called in today to get an award I cancelled within 24 hours a few days ago refunded, as the partner award fee wasn't on the refund. Had to be connected to customer care, and he first alluded to the fee not being refundable. Quick hold, comes back says it is indeed refundable within the 24 hour period. He said it will never be automatically refunded when cancelled and you have to manually ask for it. See post 18
Issues Getting the Partner Award Fee Refunded When Cancelling
Dec 11, 2019, 6:02 pm
#16
Join Date: May 2012
Location: BOS, YYZ, HKG, TPE
Programs: OZ Diamond, DL Gold, QF Gold, HH Diamond, Bonvoy Titanium, WoH Explorist, Shangri-la Jade
Posts: 304
Is this still the case? I tried today and they are saying the 12.50 is nonrefundable now
DP: 3rd time's the charm
DP: 3rd time's the charm
Dec 13, 2019, 9:43 pm
#17
Join Date: Jan 2019
Programs: AS 75k
Posts: 19
I just had an AA partner award refunded for me and 2 passengers - several months after booking. The connecting AS flight changed three different times until it left us with a 5 hour layover in LAX. I'd had enough and called in to cancel the booking. The miles redeposited while we were on the priority phone and the AS fees of $5.60 showed up the next day and they said they would refund the partner fee, too. But after 2 weeks when the partner $12.50 hadn't refunded, I called in again to the refund line and they kindly agreed to a what they called a "one-time exception" 
Refund showed up on the card the next day. I was pleased with the outcome.
Refund showed up on the card the next day. I was pleased with the outcome.
Dec 28, 2019, 11:48 am
#18
Join Date: Jan 2017
Location: Denver
Programs: AS, AA, UA, Hilton, Marriott, Caesars DE
Posts: 2,070
Called in today to get an award I cancelled within 24 hours a few days ago refunded, as the partner award fee wasn't on the refund. Had to be connected to customer care, and he first alluded to the fee not being refundable. Quick hold, comes back says it is indeed refundable within the 24 hour period. He said it will never be automatically refunded when cancelled and you have to manually ask for it.
Dec 28, 2019, 2:06 pm
#19
Join Date: Sep 2011
Location: SFO
Programs: AS, UA, WN, IHG Diamond Elite, Hyatt Globalist, Hilton Gold, CET 7*
Posts: 3,300
Called in today to get an award I cancelled within 24 hours a few days ago refunded, as the partner award fee wasn't on the refund. Had to be connected to customer care, and he first alluded to the fee not being refundable. Quick hold, comes back says it is indeed refundable within the 24 hour period. He said it will never be automatically refunded when cancelled and you have to manually ask for it.
Feb 7, 2020, 10:17 am
#21
FlyerTalk Evangelist
Original Poster
Join Date: Jun 2007
Location: PDX
Programs: AS 75K, BW Plat, Marriott Gold, IHG Plat, Hilton Gold
Posts: 10,724
Feb 7, 2020, 10:50 am
#22
Join Date: Feb 2009
Posts: 62
Each time I've called in the agent wouldn't do it. So I asked for a manager. In each case, the supervisor told me that the partner fee was nonrefundable. Shouldn't the $12.50 partner fee be included in the DOT 24 hour refund rule? Alaska is flatly telling me it doesn't, and that they won't give me a refund.
I have multiple tickets like this cancelled within 24 hours, so those fees add up.
I have multiple tickets like this cancelled within 24 hours, so those fees add up.
Last edited by Euteanzoic7216; Feb 7, 2020 at 11:19 am
Feb 7, 2020, 2:56 pm
#24
Join Date: Feb 2009
Posts: 62
Each time I've called in the agent wouldn't do it. So I asked for a manager. In each case, the supervisor told me that the partner fee was nonrefundable. Shouldn't the $12.50 partner fee be included in the DOT 24 hour refund rule? Alaska is flatly telling me it doesn't, and that they won't give me a refund.
I have multiple tickets like this cancelled within 24 hours, so those fees add up.
I have multiple tickets like this cancelled within 24 hours, so those fees add up.
Feb 7, 2020, 5:10 pm
#25
FlyerTalk Evangelist
Original Poster
Join Date: Jun 2007
Location: PDX
Programs: AS 75K, BW Plat, Marriott Gold, IHG Plat, Hilton Gold
Posts: 10,724
Mar 27, 2022, 7:45 pm
#26
Join Date: Sep 2021
Posts: 4
Just got my $12.50 partner award fee refund (ticket was cancelled within 24 hours) denied over chat. Just sent in an email and if that doesn’t work, will reach out to DOT.
EDIT: Was able to get the fee refunded via email. Didn’t even mention DOT; I was just polite lol.
EDIT: Was able to get the fee refunded via email. Didn’t even mention DOT; I was just polite lol.
Last edited by Kitty75k; Mar 29, 2022 at 6:14 pm Reason: Update from email correspondence
Mar 19, 2023, 10:34 am
#28
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA Plat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 16,844
Just canceled an award ticket within 24 hrs, online. Both the taxes/fees and the $12.50 were refunded without human interaction.
