How long does it take to receive discount code?

Old Jul 24, 19, 1:19 am
  #1  
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How long does it take to receive discount code?

I was just issued a $100 discount code by a really wonderful customer service rep (thanks Mary in Portland!!) and told that it could take a couple of days to show up because it needs to be processed by accounting. Iím eager to rebook a flight applying this discount code since I screwed up the previous reservation and had to cancel it (was a non-flexible saver fare). Anyhow, just wondering how quickly these things turn up... should I expect 24hrs, 48hrs, etc? Iím a bit concerned because the automated confirmation of booking emails that are sent out with each new reservation rarely ever turn up in my inbox. I have an old sympatico.ca address; not sure if thatís the reason. I hope it doesnít happen with this particular email. I need the code to rebook and there arenít that many seats left on the flight I want.
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Old Jul 24, 19, 6:11 am
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They tend to appear in myaccount the day before the email arri ves

Have you checked there under Discount Codes?
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Old Jul 24, 19, 7:16 am
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Originally Posted by beckoa View Post
They tend to appear in myaccount the day before the email arri ves

Have you checked there under Discount Codes?
I havenít checked yet because it was just issued late around midnight last night but Iíll keep an eye on my account throughout the day. Hopefully it turns up soon so I can rebook. Thanks for the tip!
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Old Jul 24, 19, 8:12 am
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damn, saver fare already disappeared for the flight I wanted to book so now it's going to cost me double.
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Old Jul 24, 19, 8:32 am
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Officially up to 72 hours. Sorry that fare slipped away.
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Old Jul 24, 19, 11:26 am
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Well I just had a really frustrating experience that resolved itself in the end... called in one last time this morning because I was feeling uneasy about not having any confirmation of the discount. I spoke with someone who was kind of salty and seemed to not believe my story about the discount code. She kept repeating that Alaska has no call centers in Portland, despite the fact that somebody I spoke with last night identified themselves as Mary in Portland- could've been a virtual call center? The customer service agent seemed to insinuate that I was lying and told me there were no recorded notes on file and that typically, this would have all been logged. She kept trying to get me to pay a $150 change fee on my original ticket which is stupid because it'd be cheaper to forfeit it and buy a brand new one and I got pretty upset because I could have booked the saver fare last night but I was waiting for this discount code and now the rep was saying I probably wouldn't be getting any. She tried to end the conversation multiple times but I persisted and eventually after 30 minutes of back-and-forth, she finally honored the offer and extended a new code, which she was able to relay over the phone. None of it was done very nicely though; not that I really care about anything other than the outcome of my ticket. Anyway, the reason for this post isn't to complain but to ask a follow up... I am supposed to have a balance of approx. $20 from the discount code after purchasing my new one-way ticket. Is there any way to use this or does the leftover balance from discount codes just end up getting forfeited? It's kind of lame that you can't apply them to seat upgrades or checked bags or anything other than the base fare. Anyhow, I'm just glad that I got my flight re-booked for the correct time and it only cost me $14 in taxes in the end. It would be pretty funny if the original discount code that was supposed to be issued last night still showed up in a couple of days.
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Old Jul 24, 19, 11:33 am
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There's no way to save the balance. Discount codes are different than funds that are returned to your e-wallet. E-Wallet funds are, in my experience, only for when you make a change to a flexible fare the results in a refund. Every discount I've ever received due to an issue operates more like a coupon than like funds. Single use, and if you dont use it all, it goes away.
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Old Jul 24, 19, 11:47 am
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The T&C for discount codes are clear about forfeiting value. Sounds like the first rep did you a pretty big favor!
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Old Jul 24, 19, 11:59 am
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One can book a multi-city adventure to use the residual value. Of course with saver, zero changes can occur.
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