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“Unable to sync My Trips - Retry” on iPhone app

“Unable to sync My Trips - Retry” on iPhone app

Old Jul 20, 19, 8:16 pm
  #1  
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Join Date: Dec 2018
Location: Seattle
Programs: Alaska airlines 75K
Posts: 177
“Unable to sync My Trips - Retry” on iPhone app

Anyone having issues with sync of trips on the AS iPhone app?


I’ve updated my AS app, deleted the app and re-downloaded. Signed out and signed in again.

I had to manually add 30+ trips (one ways). Having all y trips easily accessible on the App was a huge plus. Holding off on arranging any additional trips in November as I want them loaded and in sync.

Any tips? Thanks
Xrayman is offline  
Old Jul 21, 19, 8:28 am
  #2  
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Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 34,940
I'm getting the same on Android. Also, when I go to My Trips on the website, it's incredibly slow to load. Beta site is faster, but I get errors sometimes when clicking on the trip itself:

Bad Request - Request Too Long

HTTP Error 400. The size of the request headers is too long.



Something is completely jacked. I have several itineraries like you as well. So not sure if it's one itin that's doing it, or they have some issue with too many itins (which would be a new problem).

I didn't bother re-adding them all to the phone, just my next couple. I'm hoping they fix this globally first.

I had reservations put a ticket into IT...you may want to do the same to add pressure on this.
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Old Jul 21, 19, 8:47 am
  #3  
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Join Date: Dec 2018
Location: Seattle
Programs: Alaska airlines 75K
Posts: 177
Originally Posted by channa View Post
I'm getting the same on Android. Also, when I go to My Trips on the website, it's incredibly slow to load. Beta site is faster, but I get errors sometimes when clicking on the trip itself:

Bad Request - Request Too Long

HTTP Error 400. The size of the request headers is too long.



Something is completely jacked. I have several itineraries like you as well. So not sure if it's one itin that's doing it, or they have some issue with too many itins (which would be a new problem).

I didn't bother re-adding them all to the phone, just my next couple. I'm hoping they fix this globally first.

I had reservations put a ticket into IT...you may want to do the same to add pressure on this.

sorry to hear you also have the same issue. I will call them Monday and notify.
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Old Jul 24, 19, 9:50 pm
  #4  
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Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 34,940
Mine is working now. Also, My Trips on the website is faster than it was before. Not sure if my IT report got it fixed, or they fixed something.
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Old Jul 25, 19, 7:20 am
  #5  
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Join Date: Dec 2018
Location: Seattle
Programs: Alaska airlines 75K
Posts: 177
My trip sync is also now updated and functional.
channa likes this.
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