AA Canceled My AA Connection (Codeshare) to My AS Flight - Options?
Jul 18, 2019, 9:26 am
#1
Original Poster
Join Date: Sep 2018
Posts: 112
AA Canceled My AA Connection (Codeshare) to My AS Flight - Options?
So I was flying from SYR to ORD today before getting on AS Metal and flying to PDX. Booked everything with AS over the phone. Well my flight to ORD was just cancelled. Quite frustrating when AA told me I can get out again in 24 hours. Called customer service and they have me going from SYR to PHL to LAS to PDX with only LAS to PDX on AS. Being MVPG I had cleared waitlist and was in First Class from ORD to PDX.
Is there anything I can do with AA? I went from first class to back of the plane and being shuttle all around the country and not get any miles for it. Just curious if there were any options I would have.
Is there anything I can do with AA? I went from first class to back of the plane and being shuttle all around the country and not get any miles for it. Just curious if there were any options I would have.
Last edited by Conflipper; Jul 18, 2019 at 10:17 am
Jul 18, 2019, 10:40 am
#4
FlyerTalk Evangelist
Join Date: Nov 2009
Location: SEA (the REAL Washington); occasionally in the other Washington (DCA area)
Programs: DL PM 1.57MM; AS MVPG 100K
Posts: 21,368
Jul 18, 2019, 11:59 am
#7
Join Date: Jun 2015
Location: Seattle, WA
Programs: Alaska Airlines
Posts: 659
As for the loss of first class seat, that is annoying to be sure but which is more important - getting where you need to be as close to as time as possible, or holding out for another seat?
As for the mileage, I've never had to use it, but there's a process called "Original Routing Credit" - basically you call AS and inform them of the cancellations, re-routing, etc. and request that they credit you the miles flown (both EQM & RDM) for the original routing which you paid for and attempted to fly.
I'm not 100% certain what the conditions to qualify for ORC are - for example if the rerouting has to be due to mechanical instead of weather? Unsure. Also don't know if it qualifies for a partner leg being cancelled or if it only qualifies when AS puts you on a non-partner as part of a re-route? Again, I'm not certain.
But it's worth calling in and inquiring about. And if for whatever reason they tell you that you do not qualify for an actual reimbursement of EQM, you could ask that they put a note on your acct indicating you missed out on 1583 EQM (2346 original route minus the 763 LAS-PDX which will post) due to a partner re-routing, and that if you come up just short of your planned tier by end of year, maybe they can give you an accommodation.
Never hurts to ask!
As for the mileage, I've never had to use it, but there's a process called "Original Routing Credit" - basically you call AS and inform them of the cancellations, re-routing, etc. and request that they credit you the miles flown (both EQM & RDM) for the original routing which you paid for and attempted to fly.
I'm not 100% certain what the conditions to qualify for ORC are - for example if the rerouting has to be due to mechanical instead of weather? Unsure. Also don't know if it qualifies for a partner leg being cancelled or if it only qualifies when AS puts you on a non-partner as part of a re-route? Again, I'm not certain.
But it's worth calling in and inquiring about. And if for whatever reason they tell you that you do not qualify for an actual reimbursement of EQM, you could ask that they put a note on your acct indicating you missed out on 1583 EQM (2346 original route minus the 763 LAS-PDX which will post) due to a partner re-routing, and that if you come up just short of your planned tier by end of year, maybe they can give you an accommodation.
Never hurts to ask!
Jul 18, 2019, 1:23 pm
#8
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
If there was a better reroute, you should have asked for it. As to UG's, it is very unlikely that AA will upgrade you for free based on the fact that you have status on some other carrier. But, it does not hurt to ask and you may hit paydirt with the right agent.
The key to IRROPS is not to be passive.
The key to IRROPS is not to be passive.
Jul 18, 2019, 4:14 pm
#9
Join Date: May 2013
Location: SEA
Programs: AS MVP Gold 100K
Posts: 2,030
I would also add, have a plan ahead of time in case something goes wrong. If you are prepared with alternate routings you can feed that to the agent instead of having them pull up what they think works. Granted, only us flyertalk people would probably do that!
Jul 18, 2019, 10:45 pm
#10
Original Poster
Join Date: Sep 2018
Posts: 112
Yeah there are limited options out of SYR that do not involve Chicago and today with storms Chicago was pretty much shut down from the way it looked.
When I have had flights cancel in the past and I called Alaska because they did not cancel it they would not modify the ticket for me to reroute it had to be whoever cancel it. Is what they told me.
I will look into that credit thing maybe they can get credit for earlier this year also. I have had two transcon cancel this year and I didn’t get credit for which would be nice to have so thanks for that.
I was looking at all possible routes that I could find and nothing jumped out. But noted for the future... avoid Chicago at all cost.
When I have had flights cancel in the past and I called Alaska because they did not cancel it they would not modify the ticket for me to reroute it had to be whoever cancel it. Is what they told me.
I will look into that credit thing maybe they can get credit for earlier this year also. I have had two transcon cancel this year and I didn’t get credit for which would be nice to have so thanks for that.
I was looking at all possible routes that I could find and nothing jumped out. But noted for the future... avoid Chicago at all cost.
Jul 18, 2019, 11:30 pm
#11
Join Date: Apr 2009
Location: YYF/YLW
Programs: AA, DL, AS, VA, WS Silver
Posts: 5,950
Yeah there are limited options out of SYR that do not involve Chicago and today with storms Chicago was pretty much shut down from the way it looked.
When I have had flights cancel in the past and I called Alaska because they did not cancel it they would not modify the ticket for me to reroute it had to be whoever cancel it. Is what they told me.
I will look into that credit thing maybe they can get credit for earlier this year also. I have had two transcon cancel this year and I didn’t get credit for which would be nice to have so thanks for that.
I was looking at all possible routes that I could find and nothing jumped out. But noted for the future... avoid Chicago at all cost.
When I have had flights cancel in the past and I called Alaska because they did not cancel it they would not modify the ticket for me to reroute it had to be whoever cancel it. Is what they told me.
I will look into that credit thing maybe they can get credit for earlier this year also. I have had two transcon cancel this year and I didn’t get credit for which would be nice to have so thanks for that.
I was looking at all possible routes that I could find and nothing jumped out. But noted for the future... avoid Chicago at all cost.
But definitely ask for original routing credit. I doubt you'll have much trouble.
It is ordinarily the operating carrier of the delayed or cancelled segment who is responsible for rebooking you to your final destination. If you're at an airport where the ticketing carrier has service and staff, their airport staff may be able to deal with it (they have for me in a situation in which the ticketing carrier operated none of my segments that day), but I don't think phone agents of the ticketing carrier can do much when it's not their flight that cancelled. The loss of upgrades is annoying, but not much to be done; a risk that comes with multi-operator connections.
Jul 19, 2019, 6:21 pm
#12
Join Date: Aug 2015
Location: Salem, OR
Programs: Alaska MVP Gold75k, WN A-List, AA, FI, DY, UA, Marriott Lifetime Silver, Hilton Diamond, Amtrak
Posts: 129
I've had this same problem happen a couple of times on codeshare flights out of West Texas beginning on AA metal, and the AS phone agent told me that once you check into your flight you are at the mercy of American and their decisions for re-routing and there is nothing AS can do. And AA routed me on AA metal in the back of the plane all the way to PDX. Real bummer. So, I don't know if the AS phone agent was correct, but my takeaway was not to check into my AA flight until I know it's going to go on time? Anyone know if this is true?
Jul 26, 2019, 10:53 am
#15
Original Poster
Join Date: Sep 2018
Posts: 112
I was able to get Original Routing Credits for my flights. I just had to call and ask; was told if I run into this in the future just give them a call and they can make exception and add in the credits. The credits were enough to bump me into MVP. Not the quest towards Gold.