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-   -   Alaska Airlines diverted our flight - anyone know about cash compensation? (https://www.flyertalk.com/forum/alaska-airlines-mileage-plan/1977446-alaska-airlines-diverted-our-flight-anyone-know-about-cash-compensation.html)

Patricia722 Jul 9, 19 5:36 pm

Alaska Airlines diverted our flight - anyone know about cash compensation?
 
Newbie here. My family and I were supposed to land at Dulles in DC for July 4th but ended up diverted to Columbus, OH instead for “thunderstorms.” We ended up renting a car and driving over 5 hours in the middle of the night, arrived at my sister’s house in VA after 5 am on July 5th. We were told that because it was an “act of God” we could not get reimbursed for the car rental but Alaska Airlines gave each of us a $250 single use flight voucher instead (there are four of us).

Does anyone know of any options for cash compensation from Alaska Airlines in this circumstance? Any feedback would be great, thanks!

MonThruThurs Jul 9, 19 5:39 pm

You’re lucky you got a voucher and Alaska landed safely. You’re not entitled to anything because of weather.

sutrosam Jul 9, 19 5:41 pm

No, you're not going to get compensated for a weather diversion that was beyond the airline's control. Honestly a total of $1000 in travel bank credit sounds like a really great deal (I don't think AS' contract of carriage provides for any compensation for weather diversions, so this was an agent trying to do something nice for you) and likely is far more than what you paid for a one-way rental car. Sounds like you made out pretty well.

MonThruThurs Jul 9, 19 5:45 pm


Originally Posted by sutrosam (Post 31287012)
No, you're not going to get compensated for a weather diversion that was beyond the airline's control. Honestly a total of $1000 in travel bank credit sounds like a really great deal (I don't think AS' contract of carriage provides for any compensation for weather diversions, so this was an agent trying to do something nice for you) and likely is far more than what you paid for a one-way rental car. Sounds like you made out pretty well.

OP got one voucher for 4 PAX. At least that’s how I read it.

zrs70 Jul 9, 19 5:46 pm

OP, why are thunderstorms in “”? Do you think AS lied?

sutrosam Jul 9, 19 5:51 pm


Originally Posted by MonThruThurs (Post 31287024)
OP got one voucher for 4 PAX. At least that’s how I read it.

OP:


Originally Posted by Patricia722 (Post 31286993)
gave each of us a $250 single use flight voucher instead (there are four of us).

Dunno about you, but that sure sounds like they got four $250 credits each, and per the T&Cs you can apply four travel certificates on one reservation. So, $1000.

jrl767 Jul 9, 19 6:08 pm


Originally Posted by zrs70 (Post 31287026)
OP, why are thunderstorms in “”? Do you think AS lied?

indeed; there were some very significant t-storms in and around the DC area on the 4th

RAD_PDX Jul 9, 19 6:09 pm

Hats off to Alaska for the generous goodwill gesture. You are entitled to nothing.

Patricia722 Jul 9, 19 6:22 pm

Thank you
 
Thanks for the feedback. I don’t feel so badly about missing July 4th with the rest of my extended family now.

Often1 Jul 9, 19 7:02 pm

Somebody at AS will get counselled if AS ever audits the $1,000 for a weather-related diversion.:D

Seriously, why on earth should there be any compensation and why should AS pay for a rental car. OP's travel insurance ought to cover the rental.

guv1976 Jul 9, 19 7:26 pm


Originally Posted by Patricia722 (Post 31287118)
Thanks for the feedback. I don’t feel so badly about missing July 4th with the rest of my extended family now.

Was your AS flight cancelled after being diverted to CMH, or was it scheduled to continue on to Washington subsequently (perhaps the next day)?

If AS did not offer to transport you to your ticketed destination -- even after some delay -- I
​​​should think that you would be entitled to some cash compensation/partial refund of fare paid -- but you might have to sue (or get the media involved) to obtain it.

dayone Jul 9, 19 7:58 pm


Originally Posted by sutrosam (Post 31287012)
Honestly a total of $1000 in travel bank credit sounds like a really great deal (I don't think AS' contract of carriage provides for any compensation for weather diversions, so this was an agent trying to do something nice for you) and likely is far more than what you paid for a one-way rental car. Sounds like you made out pretty well.

Not just "sounds like," that is a really great deal. I had a weather diversion in the Spring and I was given a $100 voucher. That seemed reasonable to me.

garykung Jul 9, 19 8:07 pm


Originally Posted by Often1 (Post 31287207)
Seriously, why on earth should there be any compensation and why should AS pay for a rental car. OP's travel insurance ought to cover the rental.

Because AS never transported OP's family all the way to IAD?

FWIW - with this situation, OP's family could have invoke trip-in-vein and asked to transport back to the origin and got a full refund. Given the circumstance, $250 each in lieu of a refund sounds fair.

DCP2016 Jul 9, 19 8:18 pm

What were they offering in terms of IRROPS recovery? They have an obligation to continue you on to your final destination. Did they continue the flight later on? Send a replacement crew? Rebook you guys on other flights out of CMH?

Patricia722 Jul 9, 19 9:54 pm

They deplaned us in Columbus because of union regulations that state the flight crew could not work more than a 13 hour shift. When we landed in Columbus, they had already worked 12 hours, we waited on the tarmac for another hour, then they deplaned us because they could not receive clearance to return to Dulles and their shift had ended. Even if they received clearance to return, there was no one to fly the plane.


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