Refundable ticket issued by travel agent
Jun 9, 2019, 10:22 am
#1
Original Poster
Join Date: Feb 2000
Posts: 6,545
Refundable ticket issued by travel agent
Will AlaskaAir.com allow self-service cancellation & requesting a refund for a refundable ticket issued by a travel agent?
If no, will Alaska Air telephone agents process the cancellation & refund submission?
If no, will Alaska Air telephone agents process the cancellation & refund submission?
Jun 9, 2019, 11:16 am
#4
Join Date: Dec 1999
Location: NYC/PHX
Programs: IATA, Sabre, AvgeekAgent
Posts: 1,958
I'd say just try. If you booked with an OTA and are trying to avoid their fee, you should at least be able to get a refund to your AS wallet for future travel, even if AS won't process a refund to your original FOP online/over phone because they were not the issuing agent.
Jun 9, 2019, 1:56 pm
#6
Join Date: Dec 1999
Location: NYC/PHX
Programs: IATA, Sabre, AvgeekAgent
Posts: 1,958
Generally ticket refunds/exchanges are referred back to the issuing agent (but, again, you should have the option to cancel directly for a credit to your AS wallet).
Jun 12, 2019, 8:57 am
#8
FlyerTalk Evangelist
Join Date: Feb 2007
Location: PDX
Programs: UA 1K, Marriott Plat
Posts: 11,500
I run into this quite often with our corporate booking engine. I'm pretty sure every fare is a "private" fare. However, I call AS to upfare to F and they have no problem talking to rates and getting me a suitable F fare. After that, AS controls the ticket and I can do everything I need to on their website.
Jun 12, 2019, 9:00 am
#9
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
If this is a ticket issued by a corporate TA, particularly under a corporate contract, the issue is largely controlled by your employer. It is possible to inhibit the takeover of a ticket (other than in IRROPS) and it is possible to have the TA notified in the background of any changes. Some employers care a great deal about this and some do not care at all. Thus, best to see how your employer feels about this in the first instance.