Alaska Lounge Management Contact?

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Old Jun 3, 19, 10:37 pm
  #1  
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Alaska Lounge Management Contact?

I searched around and didn't come up with anything.
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Old Jun 4, 19, 12:49 am
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Originally Posted by Eastbay1K View Post
I searched around and didn't come up with anything.
You can send a request to [email protected] They may provide a further contact to management or pass it along.

James
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Old Jun 4, 19, 11:46 am
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That email address goes directly to the "Alaska Lounge Coordinator." She replied to me personally when I had some questions.
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Old Jun 4, 19, 2:09 pm
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Originally Posted by Flying for Fun View Post
You can send a request to [email protected]. They may provide a further contact to management or pass it along.

James
Thanks, all. And in case you're curious, here's what I sent. If you're not curious, STOP READING NOW!

Experience in JFK Lounge yesterday (3 June) mid-afternoon.
Good morning. I would ask that you please forward this to Lounge management. Yesterday, in the lounge, a woman was about to put her full hand into the snack mix container (not withstanding the scoop right next to it). I was waiting for some of the mix, and when I saw this, I said "you're really going to put your hand in there?" She continued to do so, at which point, I told her "that is disgusting" and when she walked away, I brought the container to the bar and told them what I just witnessed, and they took it away, and replaced the container with a fresh one. Shortly prior to leaving the lounge, while passing the buffet area, a man stuck his entire hand in the pretzel container, grabbing a handful, notwithstanding the scoop right next to it. As I was about to depart, I didn't say anything, and just left. Another disgusting unsanitary display of lounge humanity. And this was just two instances I happened to notice in an hour's time. I can't imagine how many hand germs enter the food over the course of a day. It is one thing to have a little germ paranoia. It is another thing when people are sticking their open palms into the food. I would hope that you change the setup, whereby these are either in cereal-type dispensers, or replaced with (wasteful) packaging, as the current setup, notwithstanding the Lounge's attempt to have sanitary utensils, is contaminating the food with a cesspool of germs.
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Old Jun 4, 19, 2:17 pm
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Meh. This is what happens at buffet style offerings everywhere, If you saw what filth people stick into the items, you would never eat off them.
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Old Jun 4, 19, 3:09 pm
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Originally Posted by Often1 View Post
Meh. This is what happens at buffet style offerings everywhere, If you saw what filth people stick into the items, you would never eat off them.
True--there is probably more of a long term health issue eating the processed food they are serving than the germs that people add for additional flavor
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Old Jun 4, 19, 3:14 pm
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Originally Posted by Eastbay1K View Post
I brought the container to the bar and told them what I just witnessed, and they took it away, and replaced the container with a fresh one.
I'm glad they did that. I'm not sure what more we can hope for. Unfortunately, I don't believe lounge management has the ability to alter the behavior of disgusting and irresponsible visitors (insert joke about them being PP members who shouldn't be there anyway.
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Old Jun 4, 19, 3:41 pm
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Originally Posted by cblaisd View Post
That email address goes directly to the "Alaska Lounge Coordinator." She replied to me personally when I had some questions.
Carolyn Swanson was Alaska Lounge Supervisor, looking for her card now. Have not talked with her for a couple of years. I do know they are getting a new supervisor for SEA lounges.
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Old Jun 4, 19, 3:41 pm
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Originally Posted by Eastbay1K View Post
... cereal-type dispensers....[/left]
I like this idea.
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Old Jun 4, 19, 3:43 pm
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Originally Posted by RAD_PDX View Post
I'm glad they did that. I'm not sure what more we can hope for. Unfortunately, I don't believe lounge management has the ability to alter the behavior of disgusting and irresponsible visitors (insert joke about them being PP members who shouldn't be there anyway.
They had some horror stories about PP members behavior in the SEA lounges. I just drink a lot of alcohol to “disinfect” myself.
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Old Jun 4, 19, 4:02 pm
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Originally Posted by pcoll View Post
They had some horror stories about PP members behavior in the SEA lounges. I just drink a lot of alcohol to “disinfect” myself.
Heh. And then there are some of us PP members who just go to the PP restaurants because of how dirty the alcohol in the lounges is.
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Old Jun 5, 19, 2:07 am
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Originally Posted by RAD_PDX View Post
I'm not sure what more we can hope for.
They could kick the person out, for starters.
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Old Jun 5, 19, 8:22 am
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That non-lounge experience will go away effective August 1 for holders of Amex cards that come with PP membership; hopefully, you have a Chase Sapphire Reserve card - it is not affected by this restriction.
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Old Jun 5, 19, 8:52 am
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TH reached out to the lounge supervisor after being yelled at by someone on the front desk for walking into the conference room (by the entrance and it was not in use) to take a call from my elderly mother who was ill and a needed some reassurance and soothing words from her daughter in law who needed to have a quick chat with her prior to leaving the club. The new supervisor at the SEA club is very responsive to feedback.

As for the hands in the jars, maybe this will lead to the use of single sized packages of snacks, I dunno. Lots of plastic wasted, but much more hygienic. They already cover the apples with plastic.

The lounge is full of interesting people - the young girl who refused to listen to me when I recommend she didn't use a metal knife to fish her bagel out of the toaster, the people who think that leaving their crap all over the place and never pick up and put things away, the people who take calls in the bathroom. Not sure if they are Priority Pass users or BR members, they just need to learn some manners and use some common sense and what is left of their cortex.
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Old Jun 5, 19, 10:21 am
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Originally Posted by VegasGambler View Post
They could kick the person out, for starters.
It sounds like it's more than one person and you really can't kick someone out based on one person's complaint.
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