Alaska Lounge Management Contact?
Jun 4, 2019, 12:49 am
#2
Join Date: Mar 2017
Location: British Columbia
Programs: AS MVPG100K, Marriott Marriott Titanium Elite, Hilton Gold
Posts: 7,263
You can send a request to [email protected]. They may provide a further contact to management or pass it along.
James
James
Jun 4, 2019, 11:46 am
#3
Moderator Hilton Honors, Travel News, West, The Suggestion Box, Smoking Lounge & DiningBuzz
Join Date: Jun 2000
Programs: Honors Diamond, Hertz Presidents Circle, National Exec Elite
Posts: 36,026
That email address goes directly to the "Alaska Lounge Coordinator." She replied to me personally when I had some questions.
Jun 4, 2019, 2:09 pm
#4
FlyerTalk Evangelist
Original Poster
Join Date: Jul 1999
Location: Over the Bay Bridge, CA
Programs: Jumbo mas
Posts: 38,629
You can send a request to [email protected]. They may provide a further contact to management or pass it along.
James
James
Experience in JFK Lounge yesterday (3 June) mid-afternoon.
Good morning. I would ask that you please forward this to Lounge management. Yesterday, in the lounge, a woman was about to put her full hand into the snack mix container (not withstanding the scoop right next to it). I was waiting for some of the mix, and when I saw this, I said "you're really going to put your hand in there?" She continued to do so, at which point, I told her "that is disgusting" and when she walked away, I brought the container to the bar and told them what I just witnessed, and they took it away, and replaced the container with a fresh one. Shortly prior to leaving the lounge, while passing the buffet area, a man stuck his entire hand in the pretzel container, grabbing a handful, notwithstanding the scoop right next to it. As I was about to depart, I didn't say anything, and just left. Another disgusting unsanitary display of lounge humanity. And this was just two instances I happened to notice in an hour's time. I can't imagine how many hand germs enter the food over the course of a day. It is one thing to have a little germ paranoia. It is another thing when people are sticking their open palms into the food. I would hope that you change the setup, whereby these are either in cereal-type dispensers, or replaced with (wasteful) packaging, as the current setup, notwithstanding the Lounge's attempt to have sanitary utensils, is contaminating the food with a cesspool of germs.
Jun 4, 2019, 3:09 pm
#6
Join Date: Apr 2003
Programs: B6 Mosaic, Bonvoy LT Titanium (x SPG LT), IHG Spire, UA Silver
Posts: 5,847
Jun 4, 2019, 3:14 pm
#7
Join Date: Aug 2018
Location: PDX
Programs: AS MVP Gold 100K
Posts: 2,329
I'm glad they did that. I'm not sure what more we can hope for. Unfortunately, I don't believe lounge management has the ability to alter the behavior of disgusting and irresponsible visitors (insert joke about them being PP members who shouldn't be there anyway.
Jun 4, 2019, 3:41 pm
#8
Join Date: Feb 2015
Location: Seattle
Programs: AS
Posts: 2,293
Carolyn Swanson was Alaska Lounge Supervisor, looking for her card now. Have not talked with her for a couple of years. I do know they are getting a new supervisor for SEA lounges.
Jun 4, 2019, 3:41 pm
#9
Join Date: Jul 2018
Location: sometimes, strangely, I find myself at home
Programs: I need to do better in managing my affiliations. Oops, I overshot the runway for status next year.
Posts: 651
Jun 4, 2019, 3:43 pm
#10
Join Date: Feb 2015
Location: Seattle
Programs: AS
Posts: 2,293
Jun 4, 2019, 4:02 pm
#11
Join Date: Oct 2012
Location: PDX/HIO
Programs: AS MVPG; Hertz Pres; Tanquery Million Minier
Posts: 375
Jun 5, 2019, 8:22 am
#13
Join Date: Feb 2005
Location: JNU
Programs: HH D, AS MM/MVPG for life/AL, Awesome Wipes VIP Club, NEXUS, Hertz 5-Star Gold
Posts: 2,893
That non-lounge experience will go away effective August 1 for holders of Amex cards that come with PP membership; hopefully, you have a Chase Sapphire Reserve card - it is not affected by this restriction.
Jun 5, 2019, 8:52 am
#14
Join Date: Aug 2000
Location: Seattle, WA
Programs: Alaska 100K - MM, defender of shoes on the carpeted bulkhead 4ever, AA LT PLT, Hyatt Glob, HH Dia
Posts: 7,446
TH reached out to the lounge supervisor after being yelled at by someone on the front desk for walking into the conference room (by the entrance and it was not in use) to take a call from my elderly mother who was ill and a needed some reassurance and soothing words from her daughter in law who needed to have a quick chat with her prior to leaving the club. The new supervisor at the SEA club is very responsive to feedback.
As for the hands in the jars, maybe this will lead to the use of single sized packages of snacks, I dunno. Lots of plastic wasted, but much more hygienic. They already cover the apples with plastic.
The lounge is full of interesting people - the young girl who refused to listen to me when I recommend she didn't use a metal knife to fish her bagel out of the toaster, the people who think that leaving their crap all over the place and never pick up and put things away, the people who take calls in the bathroom. Not sure if they are Priority Pass users or BR members, they just need to learn some manners and use some common sense and what is left of their cortex.
As for the hands in the jars, maybe this will lead to the use of single sized packages of snacks, I dunno. Lots of plastic wasted, but much more hygienic. They already cover the apples with plastic.
The lounge is full of interesting people - the young girl who refused to listen to me when I recommend she didn't use a metal knife to fish her bagel out of the toaster, the people who think that leaving their crap all over the place and never pick up and put things away, the people who take calls in the bathroom. Not sure if they are Priority Pass users or BR members, they just need to learn some manners and use some common sense and what is left of their cortex.