Alaska iPhone App
May 24, 2019, 12:42 am
#16
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
Join Date: Dec 2006
Location: FAI
Programs: AS MVP Gold100K, AS 1MM, Maika`i Card, AGR, HH Gold, Hertz PC, Marriott Titanium LTG, CO, 7H, BA, 8E
Posts: 42,953
I miss the native blackberry OS version.
May 24, 2019, 6:01 am
#17
Join Date: Aug 2007
Location: Near SEA
Programs: UA MM, AS MVPG75K, Marriott Lifetime Gold
Posts: 7,969
Wish I could downgrade 
The text wrapping of flight descriptions is too much on the trips page, it used to shrink the font size to fit all on one line... now I can fit at most 3 trips per screen.
On the trips page, the background is purple and yellow, and that just seems totally off-brand. It's distracting.
It looks like someone took the poorly-designed beta trips page from the website and forced it into the app. Please revert this, it's poor in so many ways.
One upside I see... having the Flight Status be on the bottom bar
The text wrapping of flight descriptions is too much on the trips page, it used to shrink the font size to fit all on one line... now I can fit at most 3 trips per screen.
On the trips page, the background is purple and yellow, and that just seems totally off-brand. It's distracting.
It looks like someone took the poorly-designed beta trips page from the website and forced it into the app. Please revert this, it's poor in so many ways.
One upside I see... having the Flight Status be on the bottom bar
May 24, 2019, 9:24 am
#18
Join Date: Jun 2014
Posts: 149
Seems mostly the same as the old one. It looks like the ability to search for and book partner awards had been added, which is nice.
Still no way to search for K+ space or apply GGUs in the app. Also, showing baggage info would be nice. Information about where your plane currently is (like they have in the UA app) would also be nice.
Still no way to search for K+ space or apply GGUs in the app. Also, showing baggage info would be nice. Information about where your plane currently is (like they have in the UA app) would also be nice.
the new features are a yawn until i can search for and apply GGU and find out where my plane is
May 27, 2019, 1:07 pm
#20
Join Date: Oct 2005
Location: SEA
Programs: AS G100K, DL PM, IHG Gold, HHonors Diamond
Posts: 843
The old Trips page was much better to read and use, as it was simple and without drop down menus and links. The trip descriptions on the new layout seem bloated, and just like Bmvaughn said, now I can not see more than 4 trips at a time. iMHO, some of those functions can be moved to the specific trip page (next page).
Please keep the app simple to maneuver between tabs and functions. DL's app displays a lot more info and I think has more functions than the AS app, but the DL app is complicated and sometimes confusing to use. The UA app is complicated to use as well.
Adding features to the app is a step in the right direction. Thanks!
Please keep the app simple to maneuver between tabs and functions. DL's app displays a lot more info and I think has more functions than the AS app, but the DL app is complicated and sometimes confusing to use. The UA app is complicated to use as well.
Adding features to the app is a step in the right direction. Thanks!
May 27, 2019, 8:55 pm
#21
Join Date: Jun 2003
Location: Seattle WA
Programs: AS 100K, Marriott LT Platinum
Posts: 1,828
Along with many things mentioned above that are missing from the app, there are some real basic things like why can't I see the price I paid for my booked tickets???
May 28, 2019, 10:33 am
#23
Join Date: Sep 2009
Location: Seattle
Programs: AS MM, MVPGold100k, Hilton Diamond, Hertz Presidents Circle
Posts: 1,475
I would like information about the terminal when an airport has multiple terminals so I know where to be dropped off for checked bags (ie where are the ticket counters). I realize gates change, but the terminal typically do not except for SEA where I have had an AS flight leaving out of every terminal. For example, both ORD (L, G, H gates?) and SAN (terminal 1 or 2?) have changed recently from what I understand, so it would be nice to have on the app the current information based on my flight date as to where the ticket counters are just in case I need to check a bag (tools).
May 28, 2019, 2:21 pm
#24
Join Date: May 2006
Location: TUS/PDX
Programs: WN CP/A-List, AS MVPG75K
Posts: 5,798
Just updated and booked a flight with the new app and found a weird bug. My address is “invalid” on the app, but not when I book on the website.
It is a box number in the following format: #zz-www. The app gives me an error saying the only characters allowed are “hyphens, periods and apostrophes.” Deleting the hash so it’s zz-www still gives me an error, despite having a hyphen in between the two numbers.
The other weird bug I’ve found is my passport info is automatically added on international flights booked via the app, but I have to manually add it when booking on the website. I’d much rather book everything on the app, but I can’t because I still can’t use my wallet funds to pay for things on the app.
It is a box number in the following format: #zz-www. The app gives me an error saying the only characters allowed are “hyphens, periods and apostrophes.” Deleting the hash so it’s zz-www still gives me an error, despite having a hyphen in between the two numbers.
The other weird bug I’ve found is my passport info is automatically added on international flights booked via the app, but I have to manually add it when booking on the website. I’d much rather book everything on the app, but I can’t because I still can’t use my wallet funds to pay for things on the app.
May 28, 2019, 4:33 pm
#25
Join Date: Sep 2016
Posts: 65
Interesting. To me the new icons look like they were drawn by a child, and the Trips font seems unlike what they use anywhere else and somehow off.
Along with many things mentioned above that are missing from the app, there are some real basic things like why can't I see the price I paid for my booked tickets???
Along with many things mentioned above that are missing from the app, there are some real basic things like why can't I see the price I paid for my booked tickets???
I think it's great that Alaska is finally starting to refresh their app. It's one of the worst in the industry and could use a refresh with a facelift and new features.
May 28, 2019, 5:57 pm
#26
Join Date: Mar 2008
Location: Between BLI & PAE.
Programs: Nada of note these days….
Posts: 1,287
I think the icons are fine. Ultimately, industry standard is now a minimal, flat approach - which is what you are seeing. I think a lot of the gripes on this thread are more about the fact that it changed rather than what the changes were (for example - the fact that you can't see more than four reservations at a time. How many Alaska customers fly so often they need to see 5 reservations immediately? The answer is so low it's probably not worth them investing in designing a UX around those customers).
I think it's great that Alaska is finally starting to refresh their app. It's one of the worst in the industry and could use a refresh with a facelift and new features.
I think it's great that Alaska is finally starting to refresh their app. It's one of the worst in the industry and could use a refresh with a facelift and new features.
May 28, 2019, 10:57 pm
#28
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
Join Date: Dec 2006
Location: FAI
Programs: AS MVP Gold100K, AS 1MM, Maika`i Card, AGR, HH Gold, Hertz PC, Marriott Titanium LTG, CO, 7H, BA, 8E
Posts: 42,953
May 28, 2019, 11:04 pm
#29
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
I can actually see 5 at a time (on Android; Samsung S9+; not even a latest-gen phone)
But I still can't see them all (I currently have 6 AS trips active). I have 9 in tripcase (and they all fit on the screen there)
But I still can't see them all (I currently have 6 AS trips active). I have 9 in tripcase (and they all fit on the screen there)
May 29, 2019, 5:32 am
#30
Join Date: Dec 2018
Location: Seattle
Programs: Alaska airlines 100k
Posts: 923
