EK partner award change
Hi all, slightly complicated but hoping some of the experts here can advise a strategy?
Ive booked LHR-DXB-SFO in Business with a stopover in Dubai. Ive flown LHR-DXB already (currently in DXB). There is now F award space on the day after my onward DXB-SFO. I want to change my booking to go F to SFO on that date. Is it possible to cancel the second leg and get a partial refund? And then just book a new DXB-SFO flight? Or is it possible to change the DXB-SFO and pay the miles difference for that leg from Business to F? |
As AS doesn't allow for LHR-DXB, I think you're stuck with it, unless you upfare the whole journey.
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to answer my own question, after a lengthy phone call with a very helpful agent, there is no possible way to do this...
So i am stuck with what i have already booked. |
Originally Posted by beckoa
(Post 31028268)
As AS doesn't allow for LHR-DXB, I think you're stuck with it, unless you upfare the whole journey.
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Originally Posted by VegasGambler
(Post 31029869)
Can you even do that? I thought you couldn't make changes once travel started on AS award tickets.
Even cancelling wouldnt get me a refund. |
Could you upgrade onboard with EK miles? If you have at least EK Silver status (unlikely given you're flying on AS miles) - I don't know whether purchase method or currency matters once onboard, so that may have worked. You could even try in the lounge. Amex MR can be transferred to EK, apparently instantly
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Originally Posted by skywardhunter
(Post 31030037)
Could you upgrade onboard with EK miles? If you have at least EK Silver status (unlikely given you're flying on AS miles) - I don't know whether purchase method or currency matters once onboard, so that may have worked. You could even try in the lounge. Amex MR can be transferred to EK, apparently instantly
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Originally Posted by modularmayhem
(Post 31030027)
Correct, no changes allowed once travel has started on a one way, according to the agent.
Even cancelling wouldnt get me a refund. |
Like seemingly everything else in Mileage Plan, YMMV. I have done something similar twice (2017 and 2018) with a one-way Cathay award: both business class redemptions beginning in SIN and SGN; upgraded award to first class while in HKG for onward journey HKG-LAX.
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Originally Posted by flytoeat
(Post 31030184)
Like seemingly everything else in Mileage Plan, YMMV. I have done something similar twice (2017 and 2018) with a one-way Cathay award: both business class redemptions beginning in SIN and SGN; upgraded award to first class while in HKG for onward journey HKG-LAX.
was it a difficult process? was this change made by AS on the phone? or done by CX in HKG airport? |
Elite status probably helps; if you just bought a brace of Alaska miles so you could fly EK (or transferred from Marriott/Diners Club, or churned the Alaska card) and you've never stepped on a plane with an Eskimo on the tail you probably won't get the same results as a long time Alaska elite if you're asking for "waivers and favors".
I wouldn't expect to be able to cancel a leg and get a partial refund; there is no AS award chart for Europe-DXB on EK. I repeat: there is no "fly from Europe to Middle East" award involving EK. So if you did that you'd pay full price for a second award DXB-SFO. You can certainly play the HUCA game if you'd like and see if you get different answers...
Originally Posted by modularmayhem
(Post 31030192)
or done by CX in HKG airport?
The only people who can reissue you a new ticket and charge you the difference in price between a J award on EK and and F award are quite obviously AS, given that you used those miles in the first place. |
Originally Posted by modularmayhem
(Post 31030192)
how did they change it and how much did they charge?
was it a difficult process? was this change made by AS on the phone? or done by CX in HKG airport? Maybe I've just been lucky, or it's easier to get to yes when you're a perpetual 75K? Who knows - nothing is standard or predictable with AS MP customer service roulette. |
Originally Posted by flytoeat
(Post 31033713)
QMaybe I've just been lucky, or it's easier to get to yes when you're a perpetual 75K?
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Originally Posted by eponymous_coward
(Post 31034149)
In my experience, WAY easier, even as "bouncing somewhere between MVP and MVPG for over a decade, coming up on half a million AS butt in seat miles".
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