Service Troubles Ahead?
#16
FlyerTalk Evangelist
Join Date: Aug 2007
Location: SEA, but up and down the coast a lot
Programs: Oceanic Airlines Gold Elite
Posts: 20,381
They seem pretty happy with SJC and SFO. I don’t think they will ever be #1 at SFO when UA has so much international service.
Personally I think the best case scenario would be AS expands to the point that they treat OAK like WN treats SFO (plugging in some connectivity to “hubs” to capture market share on the other side, so you would see SAN/LAX service, maybe frequency upgrades on SEA/PDX) but that is a ways away. I think they would do some things from PDX/SJC/SAN first. I don’t see them doing an assault or expansion of P2P from OAK any more than WN deciding to launch SFO-SEA/PDX/SLC anytime soon. AS has picked their horses (SFO and SJC) just like WN has (SJC and OAK). Unfortunately for you it’s not the one you would like.
Personally I think the best case scenario would be AS expands to the point that they treat OAK like WN treats SFO (plugging in some connectivity to “hubs” to capture market share on the other side, so you would see SAN/LAX service, maybe frequency upgrades on SEA/PDX) but that is a ways away. I think they would do some things from PDX/SJC/SAN first. I don’t see them doing an assault or expansion of P2P from OAK any more than WN deciding to launch SFO-SEA/PDX/SLC anytime soon. AS has picked their horses (SFO and SJC) just like WN has (SJC and OAK). Unfortunately for you it’s not the one you would like.
#17
Join Date: Apr 2003
Programs: B6 Mosaic, Bonvoy LT Titanium (x SPG LT), IHG Spire, UA Silver
Posts: 5,844
I don't disagree but I also don't think AS has done what it takes to make money at OAK. As a savvy business adviser once told me, if you ignore your potential customers, they'll be sure to ignore you. I think AS could claw back share from WN at OAK but I don't think they have the stomach for it. This is especially true after the one-two punch of the financial burden of the VS acquisition and the fact that it got them a big presence at SFO which, ironically, they don't seem to be fully capitalizing on. IMHO, AS is in the slow motion process of screwing up their Bay Area business.
#18
Join Date: Apr 2014
Posts: 1,637
With WN's entrance into Hawaii, we may see some action forced upon AS soon at OAK. Given how they've treated OAK in recent years, perhaps the most likely outcome is abandoning OAK-Hawaii and retrenching to just the bare bones PDX/SEA service but it's possible they could finally be ready to actually try to do something positive. It just seems unlikely that they'd undertake a sustained multi-year multi-front war on WN in California but forever give WN free reign at the #4/5 largest airport in the state, in the center of the #2 metro area, where they're spending a lot of money on marketing. That's been the case to date though.
#19
Join Date: Aug 2015
Location: Salem, OR
Programs: Alaska MVP Gold75k, WN A-List, AA, FI, DY, UA, Marriott Lifetime Silver, Hilton Diamond, Amtrak
Posts: 129
What about OP moving some spend to WN?
Does AS really keep spare planes at PDX for anything? I thought 90 percent of the time airlines rob Peter to pay Paul when a new airplane is trotted out to replace a plane with mechanical issues.
WN has around 7 flights a day on the PDX to OAK route (and WN is great about providing drink service on short routes - even when it is a little bumpy - whereas AS sometimes stiffs its customers - conveniently claiming lack of time or its "too bumpy" to provide beverage service). While I prefer AS over WN for long-haul flights and AS generally offers great service, if the OP's main set of travels is PDX to OAK, the OP should consider moving some spend to WN.... free drink coupons too after several roundtrip flights
I used to fly LBB to DFW on AA all the time, but AA and its regional carriers love to send broken-down and super late planes to LBB constantly. Despite the relative frequency at LBB, AA is TOTALLY unreliable. I even dread AS codeshare flights, because if the AA flight is late and I miss my AS connection, AA puts me on AA metal in a middle seat in the back. Their Aadvantage program downgrade and their unreliability caused me to leave them. We should not reward airlines for poor service.
WN has around 7 flights a day on the PDX to OAK route (and WN is great about providing drink service on short routes - even when it is a little bumpy - whereas AS sometimes stiffs its customers - conveniently claiming lack of time or its "too bumpy" to provide beverage service). While I prefer AS over WN for long-haul flights and AS generally offers great service, if the OP's main set of travels is PDX to OAK, the OP should consider moving some spend to WN.... free drink coupons too after several roundtrip flights
I used to fly LBB to DFW on AA all the time, but AA and its regional carriers love to send broken-down and super late planes to LBB constantly. Despite the relative frequency at LBB, AA is TOTALLY unreliable. I even dread AS codeshare flights, because if the AA flight is late and I miss my AS connection, AA puts me on AA metal in a middle seat in the back. Their Aadvantage program downgrade and their unreliability caused me to leave them. We should not reward airlines for poor service.
#20
Join Date: Aug 2015
Location: Salem, OR
Programs: Alaska MVP Gold75k, WN A-List, AA, FI, DY, UA, Marriott Lifetime Silver, Hilton Diamond, Amtrak
Posts: 129
I should confess that even though I left AA, for whatever their reasons on their own initiative, AA recently gave me free Platinum Pro status challenge for 6 months. But, I've only flown them a couple of times and I won't meet the necessary minimum flights/spend by May 15 for their crummy status (they are almost always priced higher than AS or WN with less service/benefits, even with my Platinum Pro status).
#21
Join Date: May 2013
Location: SEA
Programs: AS MVP Gold 100K
Posts: 2,029
Does AS really keep spare planes at PDX for anything? I thought 90 percent of the time airlines rob Peter to pay Paul when a new airplane is trotted out to replace a plane with mechanical issues.
WN has around 7 flights a day on the PDX to OAK route (and WN is great about providing drink service on short routes - even when it is a little bumpy - whereas AS sometimes stiffs its customers - conveniently claiming lack of time or its "too bumpy" to provide beverage service). While I prefer AS over WN for long-haul flights and AS generally offers great service, if the OP's main set of travels is PDX to OAK, the OP should consider moving some spend to WN.... free drink coupons too after several roundtrip flights .
WN has around 7 flights a day on the PDX to OAK route (and WN is great about providing drink service on short routes - even when it is a little bumpy - whereas AS sometimes stiffs its customers - conveniently claiming lack of time or its "too bumpy" to provide beverage service). While I prefer AS over WN for long-haul flights and AS generally offers great service, if the OP's main set of travels is PDX to OAK, the OP should consider moving some spend to WN.... free drink coupons too after several roundtrip flights .
#22
FlyerTalk Evangelist
Join Date: Aug 2007
Location: SEA, but up and down the coast a lot
Programs: Oceanic Airlines Gold Elite
Posts: 20,381
It just seems unlikely that they'd undertake a sustained multi-year multi-front war on WN in California but forever give WN free reign at the #4/5 largest airport in the state, in the center of the #2 metro area, where they're spending a lot of money on marketing. That's been the case to date though.
TBH it's a lot more coherent strategy for being "California's Airline" than VX had- claw what market share you can get in CA in a lot of markets (I never understood why VX ignored SAN and treated SJC as an afterthought while they were screwing around with DAL or YYZ). Yeah it sucks that you're not getting lie-flats in F, but WN's market share in California indicates to me lie-flats aren't the end-all, be-all for market share.
So in that sense you can squint and say 'yeah, I could see OAK-LAX/SAN maybe once they have enough E75s". But that would be adding options on the LAX/SAN side. OAK is #10 for WN at SAN and it's a market WN owns by its lonesome. LAX is the #1 market for OAK (though there is competition). But running some E75s SAN/SJC-OAK-PDX/SEA... you get my drift?
(FWIW I wonder if AS would like to try and knock DL off of SJC-LAS someday with an E75 or two, which is an oddball route for DL.)
Last edited by eponymous_coward; Apr 1, 2019 at 12:59 pm
#23
Join Date: Jun 2017
Location: SAN
Programs: AS MVPG100K, UA Gold, IHG Diamond, Hyatt Globalist, National Exec
Posts: 320
#24
FlyerTalk Evangelist
Join Date: Aug 2007
Location: SEA, but up and down the coast a lot
Programs: Oceanic Airlines Gold Elite
Posts: 20,381
#25
Join Date: Apr 2014
Posts: 1,637
So in that sense you can squint and say 'yeah, I could see OAK-LAX/SAN maybe once they have enough E75s". But that would be adding options on the LAX/SAN side. OAK is #10 for WN at SAN and it's a market WN owns by its lonesome. LAX is the #1 market for OAK (though there is competition). But running some E75s SAN/SJC-OAK-PDX/SEA... you get my drift?
SEA/PDX are big hubs for AS but WN dominates to SEA/PDX-OAK; you could imagine an alternate universe where AS competes and dominates those routes despite OAK being a WN focus city but that's not the world we live in.
So yeah, I'm not going to hold my breath.
Last edited by ucdtim17; Apr 1, 2019 at 2:43 pm
#26
Join Date: May 2013
Location: SEA
Programs: AS MVP Gold 100K
Posts: 2,029
WN has 73% of the Oakland market, AS has 6%. There is zero way AS is going to attempt to come in and dominate anything.
#27
Join Date: Apr 2014
Posts: 1,637
There are two airports on any given route. AS has 42% share at SEA, WN has 7, but WN still dominates the route. PDX 27/18. WN is more dominant at OAK, so maybe that’s the difference.
#28
FlyerTalk Evangelist
Join Date: Aug 2007
Location: SEA, but up and down the coast a lot
Programs: Oceanic Airlines Gold Elite
Posts: 20,381
That being said, tell me, would you expect DL to launch a lot of P2P routes out of EWR? UA to start flying out of OAK or MDW? AA to fly out of DAL or MDW? Somehow much bigger airlines duck WN too...
Last edited by eponymous_coward; Apr 1, 2019 at 8:19 pm
#29
Join Date: Apr 2014
Posts: 1,637
WN is a good airline and there are some benefits to having their level of service at OAK but the alternative of two airlines competing for the market is certainly more attractive.
#30
Join Date: Jan 2010
Programs: MVP Gold, Marriott Gold, SPG Gold
Posts: 169
I am sure it isn't related to this (as it is Alaska and not Horizon), but this is the thread I thought of when my flight from Hawaii to Seattle later this week was randomly canceled yesterday. More than anything, I am annoyed that I had to find out by checking my app and that I did not receive an email or phone call (still waiting to see if they do something). Unfortunately, I lost my exit row and now arrive at an awkward time, but I am glad they had some space on the evening flight - looks to be completely full.