AS Mobile App - Questions / Comments / Suggestions
#1
Original Poster
Join Date: Mar 2018
Location: Seattle, Washington, USA
Programs: Alaska MVPG, Hilton Diamond, Hertz President's Circle
Posts: 26
AS Mobile App - Questions / Comments / Suggestions
Just noticed that the app now allows you to add Mileage Plan, KTN, and Redress numbers by tapping on the passenger name when viewing an upcoming trip. Seems like there may be a few bugs to work out as only 1/5 upcoming trips show my KTN attached to the reservation, whereas the website has it attached to all.
#4
Original Poster
Join Date: Mar 2018
Location: Seattle, Washington, USA
Programs: Alaska MVPG, Hilton Diamond, Hertz President's Circle
Posts: 26
Initially thought the same, but its pre-populated in one reservation and not the others. Assuming its just a bug theyll work out.
#5
Join Date: Apr 2009
Location: YYF/YLW
Programs: AA, DL, AS, VA, WS Silver
Posts: 5,950
Hmm. I noticed yesterday when I checked in that I had to enter my known traveler number and passport information even though its in my profile and Im pretty sure I confirmed that it was in the reservation when I made it a few weeks ago. Then I got SSSS instead of precheck, which turned 5 minutes at SEA security to 30. I assumed it was just a random selection, but I wonder if the KTN wasnt in the reservation in advance and that increased my SSSS probability?
#6
Join Date: Dec 2017
Posts: 487
This is definitely not ok. If this is systemic, they need to know about it ASAP. I recommend using the contact us > app feedback to vocalize our frustrations, and also sending them a message on facebook to make sure things really get going to fix it.
#7
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 33,511
I just noticed this as well.
Another issue I've found (and this predates the current update): WHen I save BPs to my Apple Wallet, they do not show up on the Lock Screen within 4 hours of the flight. Pretty sure that AS used to work properly on this, And both AA and BA are currently working, so pretty sue it's not my phone setup.
Are others seeing this as well
Cheers.
Another issue I've found (and this predates the current update): WHen I save BPs to my Apple Wallet, they do not show up on the Lock Screen within 4 hours of the flight. Pretty sure that AS used to work properly on this, And both AA and BA are currently working, so pretty sue it's not my phone setup.
Are others seeing this as well
Cheers.
#8
Join Date: Mar 2016
Posts: 85
For boarding passes I take a screen shot and save it to my picture gallery. Then I don't have to worry about a weak wifi signal and/or my phone timing out just as I reach the gate or TSA.
Last edited by dougfoglesong; Mar 1, 2019 at 1:28 pm Reason: misspell
#9
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 33,511
Cheers.
#10
Join Date: Apr 2017
Programs: DL PM, New Sagaya
Posts: 1,278
I received an email back on the numbers not showing yet.
I talked to our developers, and since you already have the reservation on your app, we cache some of the data. Once the cache updates, your number should appear when you tap your name. You can also pull to refresh on the actual flight card to force the refresh.
Sorry for the confusion, when I add your reservations to my app, its pulling fresh data, so I saw your TSA number right away.
I talked to our developers, and since you already have the reservation on your app, we cache some of the data. Once the cache updates, your number should appear when you tap your name. You can also pull to refresh on the actual flight card to force the refresh.
Sorry for the confusion, when I add your reservations to my app, its pulling fresh data, so I saw your TSA number right away.
#11
Join Date: Apr 2009
Location: YYF/YLW
Programs: AA, DL, AS, VA, WS Silver
Posts: 5,950
I just noticed this as well.
Another issue I've found (and this predates the current update): WHen I save BPs to my Apple Wallet, they do not show up on the Lock Screen within 4 hours of the flight. Pretty sure that AS used to work properly on this, And both AA and BA are currently working, so pretty sue it's not my phone setup.
Are others seeing this as well
Cheers.
Another issue I've found (and this predates the current update): WHen I save BPs to my Apple Wallet, they do not show up on the Lock Screen within 4 hours of the flight. Pretty sure that AS used to work properly on this, And both AA and BA are currently working, so pretty sue it's not my phone setup.
Are others seeing this as well
Cheers.
#12
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 33,511
Yes, I am absolutely seeing (and annoyed by) this issue and have for a few years across multiple major iOS updates, I think. I know it worked properly a few years ago. More recently, Wallet boarding passes show up on the lock screen when I add them but not when its actually close to flight time. I have complained to Alaska about this before; they very unhelpfully told me to talk to Apple. Though I *think* it actually worked yesterday (but I didnt really verify as I had a traveling companions mobile boarding pass on the phone but had to have paper for myself thanks to SSSS).
Cheers.
#14
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 33,511
Cheers.
#15
Join Date: Apr 2009
Location: YYF/YLW
Programs: AA, DL, AS, VA, WS Silver
Posts: 5,950
I received an email back on the numbers not showing yet.
I talked to our developers, and since you already have the reservation on your app, we cache some of the data. Once the cache updates, your number should appear when you tap your name. You can also pull to refresh on the actual flight card to force the refresh.
Sorry for the confusion, when I add your reservations to my app, its pulling fresh data, so I saw your TSA number right away.
I talked to our developers, and since you already have the reservation on your app, we cache some of the data. Once the cache updates, your number should appear when you tap your name. You can also pull to refresh on the actual flight card to force the refresh.
Sorry for the confusion, when I add your reservations to my app, its pulling fresh data, so I saw your TSA number right away.
Secure Flight information has already been collected for this passenger.
We are unable to collect your international information online. To expedite check-in, you can call Reservations at 1-800-252-7522 (TTY/TDD: 1-800-682-2221) to add your information, or you can check in with a Customer Service Agent at the airport on the day of departure.
We are unable to collect your international information online. To expedite check-in, you can call Reservations at 1-800-252-7522 (TTY/TDD: 1-800-682-2221) to add your information, or you can check in with a Customer Service Agent at the airport on the day of departure.