Alert - First booking cx 885 (LAX-HKG) changed to bus NO NOTICE
Feb 19, 2019, 9:37 am
#16
Join Date: Nov 2006
Location: LAX
Programs: UA 1K, AS MVP 75K, Marriott Gold, Hyatt Diamond
Posts: 241
IMHO, you were notified. An airline-initiated ticket re-issue is not common and generally indicates a significant change to your itinerary. Maybe it wasn't the way you would have chosen to be notified, but you were notified. "NO NOTICE" would have been showing up to LAX and being handed a BP in J.
FWIW, I also held a CX F booking on HKG-LAX that was affected by a change of equipment and was downgraded to J. Called up AS, had the 20k miles refunded with no issue. Pleasant experience.
FWIW, I also held a CX F booking on HKG-LAX that was affected by a change of equipment and was downgraded to J. Called up AS, had the 20k miles refunded with no issue. Pleasant experience.
Feb 19, 2019, 1:24 pm
#18
Original Poster
Join Date: Dec 2000
Location: bay area, ca
Programs: UA plat, , aa plat, marriott LT titanium
Posts: 4,833
IMHO, you were notified. An airline-initiated ticket re-issue is not common and generally indicates a significant change to your itinerary. Maybe it wasn't the way you would have chosen to be notified, but you were notified. "NO NOTICE" would have been showing up to LAX and being handed a BP in J.
FWIW, I also held a CX F booking on HKG-LAX that was affected by a change of equipment and was downgraded to J. Called up AS, had the 20k miles refunded with no issue. Pleasant experience.
FWIW, I also held a CX F booking on HKG-LAX that was affected by a change of equipment and was downgraded to J. Called up AS, had the 20k miles refunded with no issue. Pleasant experience.
What is pleasant for you may not be for someone else.
Given all the nastyish comments guess there isn't much point in trying to post to help someone else with info - too bad
Feb 19, 2019, 2:59 pm
#21
Join Date: Sep 2017
Location: Between SFO and STS
Programs: Alaska MVP Gold, United Serf, Delta Gold
Posts: 731
OP: reading your original post, you come off as indignant. Which, by itself is met with a certain level of opposition on FT (and especially in the AS forum). If you comb through the CX thread, you'll find your notification not uncommon for an equipment change. There are options to move forward.
Last edited by DrAlex; Feb 19, 2019 at 3:06 pm
Feb 19, 2019, 5:11 pm
#22
Join Date: Mar 2015
Location: SEA
Programs: AS MVP , Delta Gold Medallion, "Credit Card" status for various hotels
Posts: 672
The advice given to “garden” reservations from time to time is a good one. The reality is that airlines do not always send notification of these sorts of things. Perhaps they should, but since they often don’t, this is something you can do to be proactive.
In addition, I also tend to assume that any reservation made more than three months or so in advance is not set in stone. Flight times change, equipment changes, and even the cabin booked can change. It’s best to go into these types of reservations with a flexible mindset, and then when a change inevitably happens, you’re prepared for it. Personally, if this happened to me, I’d be disappointed but also willing to accept the outcome of flying J and receiving a points refund.
Best of luck to you - I hope your new flights work out!
Feb 19, 2019, 6:02 pm
#23
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
I appreciate your post - I checked a future reservation on CX to find no changes.
The advice given to “garden” reservations from time to time is a good one. The reality is that airlines do not always send notification of these sorts of things. Perhaps they should, but since they often don’t, this is something you can do to be proactive.
In addition, I also tend to assume that any reservation made more than three months or so in advance is not set in stone. Flight times change, equipment changes, and even the cabin booked can change. It’s best to go into these types of reservations with a flexible mindset, and then when a change inevitably happens, you’re prepared for it. Personally, if this happened to me, I’d be disappointed but also willing to accept the outcome of flying J and receiving a points refund.
Best of luck to you - I hope your new flights work out!
I think that people are responding more to the apparent anger. The point is that this stuff happens and you have to take it in stride. If the worst thing that ever happens to you as a result of a schedule or equipment change is that you have to fly in business, that would be very fortunate indeed.
If this happened to me I'd probably try to get them to rebook me on another flight in F, although if that wasn't possible I'd accept J and my 20k mile rebate as a consolation prize, without complaint. My flight (a month out) is actually F0, so I don't know how easy it would be to get F on another flight. I'm looking forward to flying CX F (my first time) but it's not a deal-breaker if I can't (econ would be a deal-breaker). BKK - HKG - SFO with a stopover in HKG, all for 50k miles, all in business, is still a pretty sweet deal.
Feb 19, 2019, 8:03 pm
#24
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
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I routinely pay an extra 20K for CX in F. Yes IMO it's worth it.
Feb 19, 2019, 8:54 pm
#25
Original Poster
Join Date: Dec 2000
Location: bay area, ca
Programs: UA plat, , aa plat, marriott LT titanium
Posts: 4,833
OP: reading your original post, you come off as indignant. Which, by itself is met with a certain level of opposition on FT (and especially in the AS forum). If you comb through the CX thread, you'll find your notification not uncommon for an equipment change. There are options to move forward.
Anyway I know people interpret what I thought was a polite reminder differently on the net, but I thought I was pretty clear I was trying to warn people.
I do appreciate the other comments thanking me - I've certainly had plane changes make a F change to C - but it was a 4 hour flight not a 14 hour flight and since this seemed to be a total schedule change (but not clear when it starts) - not a last minute substitute .......