Missing/Disappearing Reservations
Feb 8, 2019, 10:49 am
#1
Original Poster
Join Date: Oct 2013
Location: Boise
Programs: AS MVP Gold 75K + BR, TSA Pre-√, IHG Spire, Marriott Platinum Elite
Posts: 50
Missing/Disappearing Reservations
I woke up this morning to find all my upcoming flights had disappeared from my trips on the app and the actual Alaska website. When I called they said one other person called with this same issue today. They reported it, but if sounded like this is the first they have heard of it.
Feb 8, 2019, 1:28 pm
#2
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
Join Date: Dec 2006
Location: FAI
Programs: AS MVP Gold100K, AS 1MM, Maika`i Card, AGR, HH Gold, Hertz PC, Marriott Titanium LTG, CO, 7H, BA, 8E
Posts: 42,953
Had this happen for a family member a while back. Had to manually add them back.
Me 2
Feb 9, 2019, 12:31 am
#4
Join Date: Oct 2015
Location: Maui
Programs: AS 75K
Posts: 199
I woke up this morning to find all my upcoming flights had disappeared from my trips on the app and the actual Alaska website. When I called they said one other person called with this same issue today. They reported it, but if sounded like this is the first they have heard of it.
Feb 9, 2019, 2:23 pm
#5
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,067
This is really bad...Most airlines list your ressies so long as your FFN is in there. AS already makes you add them (if booked elsewhere). Those of us with a lot of reservations, this could be a big problem.
Feb 9, 2019, 2:46 pm
#6
Join Date: Dec 2007
Location: USA
Programs: AS MVPG75k
Posts: 330
This happened to me last year. I've since kept all confirmation codes, date and routes in a spreadsheet in case this happens again.
Feb 9, 2019, 4:47 pm
#7
Join Date: Mar 2017
Location: British Columbia
Programs: AS MVPG100K, Marriott Marriott Titanium Elite, Hilton Gold
Posts: 7,263
Feb 10, 2019, 7:44 am
#9
Join Date: Dec 2018
Location: Seattle
Programs: Alaska airlines 100k
Posts: 923
Feb 10, 2019, 11:47 am
#10
Join Date: Dec 2007
Location: USA
Programs: AS MVPG75k
Posts: 330
It’s worth it. I copy & paste the current flight list into the spreadsheet after I book. Has also allowed to me to catch when the AS system miscalculated EQMs (2x last year after weather-related changes) which got me to 75k before the new year.
I can can post my template if it’s helpful.
I can can post my template if it’s helpful.
Last edited by jjmadison; Feb 10, 2019 at 11:57 am
Feb 10, 2019, 12:26 pm
#11
Join Date: Aug 2015
Location: SFO
Programs: AS 75K (OW), SK Silver (*A), UR, MR
Posts: 3,331
App not showing reservations
I made a couple of reservations each for both my wife and me the past few days, but her iPhone app is not seeing them. I even added them manually to her iPad app, but her iPhone is still not seeing them. Is this normal?
Feb 10, 2019, 12:37 pm
#12
Join Date: Dec 2018
Location: Seattle
Programs: Alaska airlines 100k
Posts: 923
It’s worth it. I copy & paste the current flight list into the spreadsheet after I book. Has also allowed to me to catch when the AS system miscalculated EQMs (2x last year after weather-related changes) which got me to 75k before the new year.
I can can post my template if it’s helpful.
I can can post my template if it’s helpful.
Thanks.
Feb 10, 2019, 1:19 pm
#14
Join Date: Dec 2007
Location: USA
Programs: AS MVPG75k
Posts: 330
Here's what I use:
https://docs.google.com/spreadsheets...it?usp=sharing
There are other EQM tracking sheets, but I prefer to keep it simpler for easy copy & paste purposes.
To use the spreadsheet:
1) log into your google account
2) click File >> Make a Copy...
3) Save the copy to your google could drive
If you don't have a google account, you can click Download As Excel and us locally.
https://docs.google.com/spreadsheets...it?usp=sharing
There are other EQM tracking sheets, but I prefer to keep it simpler for easy copy & paste purposes.
To use the spreadsheet:
1) log into your google account
2) click File >> Make a Copy...
3) Save the copy to your google could drive
If you don't have a google account, you can click Download As Excel and us locally.
Last edited by jjmadison; Feb 11, 2019 at 6:09 pm
Feb 10, 2019, 1:44 pm
#15
Join Date: Jun 2001
Location: SEA
Programs: DL Plat, AS MVPG, Bonvoy Plat/LT Gold, HH Diamond
Posts: 1,260
I generally have to manually add reservations - despite being logged in, the app and web don’t seem to sync for my account. I’ve got one now that shows up on my phone but neither my iPad nor the web.
