Alaska Stingy About Waiving Cancellation/Change Fees
I've had United and especially Delta waive cancellation or change fees more than one time as a goodwill gesture for award and reveue flights without having elite status, but Alaska never wanted to waive cancellation fees "as a one time goodwill gesture" for my award reservations since the elimination of cancellation/change fees 60 days before departure on award reservations. I find this surprising given the fact that Alaska Air is portrayed as a customer friendly airlines. I find Delta more friendly in this regard and will keep that in mind for future revenue reservations. What have been your exeriences guys ? Have you ever benefited from a waiver of cancellation fees as a goodwill gesture from Alaska (not because you have. MVP Gold status or are entitled to the waiver in some other wa) |
Sorry, but if you want waived change fees, you can earn them through MVP Gold status, which is much more generous and customer friendly than many of their competitor's programs which don't offer change fee waivers at even higher elite levels. You can also opt to purchase a refundable fare if you want that flexibility. I don't see this as particularly stingy - just the current state of the industry.
I've had Alaska waive a fee ONCE for extenuating circumstances years ago, but would never expect it. Have not had other airlines waive a fee ever that I can recall, other than for weather, or when fare rules permit it. |
Depends on the agent. You can try calling back and asking a different rep, but it's likely the first rep notated your account to say they wouldn't waive the fee.
It does sound like you feel entitled to a free change even though it is not AS policy. |
I don't feel entitled. I'm just saying Alaska is acting "hungry" as they are starving for money and are alienating customers and it will change my perception about the Airline |
The two times I've had change fees waived (and when I didn't have status): Bereavement and when the value of the fare was less than the change fee. For the second option, it was basically a situation where I would be better off paying for a $100 fare and abandoning my old ticket that required $125 to change.
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Originally Posted by MasterGeek
(Post 30720134)
I don't feel entitled. I'm just saying Alaska is acting "hungry" as they are starving for money and are alienating customers and it will change my perception about the Airline I don't think that having a fee but waiving it for people who ask is good customer service. I prefer consistency. AS has lower change fees than other US based airlines. If prefer a lower change fee that's consistently enforced than a higher one that's enforced randomly based on the whim of an agent. Both make the same amount of money for the airline, but the former is more customer friendly IMO. |
I'm puzzled about what you want to achieve with the original question?
Are you trying to gather others' experiences so they can guess how often they'll be allowed to get an exception? The rules are called "rules" because they apply for most people in most situations. Suppose people answered, "yes once in a while" what would you do with the info? Someone else couldn't likely reproduce your experience. And if "no, never" what then? Exceptions are just that -- rare. Why are you consciously choosing to base your perception of the airline on exceptions? The bank I go to says it's the most "community friendly bank" around. What do I care? I want the ATM to work and my cash to be where it says it is, not whether they give me a lollipop on the 1% of time I walk in for a special request. |
Originally Posted by MasterGeek
(Post 30720134)
I don't feel entitled. I'm just saying Alaska is acting "hungry" as they are starving for money and are alienating customers and it will change my perception about the Airline |
Originally Posted by MasterGeek
(Post 30720041)
I find Delta more friendly in this regard and will keep that in mind for future revenue reservations.
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As with any consumer choice, if OP believes that there is better value elsewhere, that is where he ought to go.
DL doesn't provide the fee waivers as a status benefit, while AS does. At some point, if everyone is special, then nobody is special. I actually favor the approach of setting rules and sticking to them. Cut the change fee and enforce it across the board. |
Originally Posted by eponymous_coward
(Post 30720379)
I'd probably do that, then. They are a fine airline. Have fun finding their award chart, though.
I've yet to fly Delta One so I don't know how the product compares (I don't know if it should be considered "F" or "J") but I'm definitely keeping it in mind as a future option for awards. They can also be booked through VS which is a good option for people with UR pts (since everyone seems to have a CSR). Probably not as good as ANA, but, the wide open availability is a big plus. |
I've never paid a change fee on an AS flight, and I flew with them for years before figuring out the whole status thing. Most of the time, I didn't even need to ask for a waiver - just had a friendly conversation with the agent for 5 minutes, treated them as a person, etc. On the few times where I did need to ask, they were always happy to waive it.
Now, of course, I don't need to hope for this, but just my .02. |
Anything you hear from people relaying their own personal anecdotes is going to be very circumstantial evidence. We're simply not dealing with a high enough sample size of data even if we all pooled our shared experiences in this thread.
Sure, many FF'ers will have a handful of stories about any given airline about the time someone went above & beyond and waived a fee they didn't have to because it stands out in our mind. The dozens or hundreds of times things went by the book don't stand out so much. You've had a few lucky attempts with Delta? Cool. You wanna play the hot hand? Go for it. I wouldn't expect anything you didn't pay for or earn though. If an airline bends their rules that's nice, but if they don't... you can't exactly blame them for following the rules you agreed to. There's a reason they sell flexible fares at a higher price - they expect you to pay. |
Originally Posted by MasterGeek
(Post 30720041)
I've had United and especially Delta waive cancellation or change fees more than one time as a goodwill gesture for award and reveue flights without having elite status, but Alaska never wanted to waive cancellation fees "as a one time goodwill gesture" for my award reservations since the elimination of cancellation/change fees 60 days before departure on award reservations. I find this surprising given the fact that Alaska Air is portrayed as a customer friendly airlines. I find Delta more friendly in this regard and will keep that in mind for future revenue reservations. What have been your exeriences guys ? Have you ever benefited from a waiver of cancellation fees as a goodwill gesture from Alaska (not because you have. MVP Gold status or are entitled to the waiver in some other wa) Apparently it isn’t just a “one time goodwill gesture” as you have had this on both United and Delta previously. In addition your tremendous appreciation of United and Deltas customer friendly good will was disregarded when arranging and executing a non refundable ticket with Alaska. Would these random gestures of good will based upon the whims of an agent or customer service agent actually be considered unfriendly to those who purchased a refundable or flexible ticket? My loyalty to an airline and the airlines attempt to gain my loyalty are based upon mutual benefit that typically requires a relationship and thus the purpose of status elite to demonstrate a relationship before receiving benefits. |
Originally Posted by icelandman2
(Post 30720711)
I've never paid a change fee on an AS flight, and I flew with them for years before figuring out the whole status thing. Most of the time, I didn't even need to ask for a waiver - just had a friendly conversation with the agent for 5 minutes, treated them as a person, etc. On the few times where I did need to ask, they were always happy to waive it.
Now, of course, I don't need to hope for this, but just my .02. |
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