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Alaska Stingy About Waiving Cancellation/Change Fees

Alaska Stingy About Waiving Cancellation/Change Fees

Old Feb 4, 19, 8:44 pm
  #61  
 
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Originally Posted by jinglish View Post
Status doesn't come close to telling the whole story. The 75K who only buys coach tickets (or travels mainly on partner airlines) and sneaks through to requalification through transcon mileage runs on R fares is going to show up differently in internal metrics than the one who's booking F at the last minute.
so your preference for AS is to convert their business model to a spend based status system and away from the miles flown and or segments flown similar to Delta.
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Old Feb 4, 19, 8:58 pm
  #62  
 
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Originally Posted by Xrayman View Post


so your preference for AS is to convert their business model to a spend based status system and away from the miles flown and or segments flown similar to Delta.
That is... not what I was talking about at all?
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Old Feb 5, 19, 1:00 am
  #63  
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I believe Delta has a different model in that they want to be great at customer service recovery. I flew delta only a handful of times (not counting miles redemptions) on discounted coach short-hauls and they waved award change fees three times and also awarded me 9K miles (enough for another domestic flight) miles twice for genuine complaints.
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Old Feb 5, 19, 2:03 am
  #64  
 
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Originally Posted by MasterGeek View Post
I believe Delta has a different model in that they want to be great at customer service recovery. I flew delta only a handful of times (not counting miles redemptions) on discounted coach short-hauls and they waved award change fees three times and also awarded me 9K miles (enough for another domestic flight) miles twice for genuine complaints.
So... go fly Delta?

Apparently you believe that you are some great high-valued customer who should receive fee waivers. AS seems to disagree. You're not happy with their service and they don't value you as a customer. So, I guess that's the end of that. I'm not sure what you're hoping to accomplish here.
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Old Feb 5, 19, 11:01 am
  #65  
 
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Originally Posted by MasterGeek View Post
I believe Delta has a different model in that they want to be great at customer service recovery. I flew delta only a handful of times (not counting miles redemptions) on discounted coach short-hauls and they waved award change fees three times and also awarded me 9K miles (enough for another domestic flight) miles twice for genuine complaints.
I think your paradigm here is WAY off base and you got REALLY, REALLY lucky with DL. They are not some sort of unicorn in a field of ponies. AS is consistently rated higher in customer satisfaction than DL (11 years of top CS in traditional carriers), but as always, YMMV...
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Old Feb 5, 19, 4:34 pm
  #66  
 
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Originally Posted by MasterGeek View Post
I believe Delta has a different model in that they want to be great at customer service recovery. I flew delta only a handful of times (not counting miles redemptions) on discounted coach short-hauls and they waved award change fees three times and also awarded me 9K miles (enough for another domestic flight) miles twice for genuine complaints.
you can forward this to Alaska Airline to voice out your genuine complaint (for being so stingy), and they may award you more miles and waive the change fee!
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Old Feb 5, 19, 5:25 pm
  #67  
 
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Originally Posted by pbd456 View Post
you can forward this to Alaska Airline to voice out your genuine complaint (for being so stingy), and they may award you more miles and waive the change fee!
I would bet he has already done so.
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Old Feb 6, 19, 1:36 pm
  #68  
 
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I'm at a loss to find any meaningful value to this discussion. OP is coming off so entitled I'm not entirely sure if he's just trolling us?
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Old Feb 6, 19, 1:39 pm
  #69  
 
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Originally Posted by nearlysober View Post
OP is coming off so entitled I'm not entirely sure if he's just trolling us?
If you spend enough time on FT, this level of entitlement ceases to shock.
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Old Feb 6, 19, 7:13 pm
  #70  
 
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Originally Posted by nearlysober View Post
I'm at a loss to find any meaningful value to this discussion. OP is coming off so entitled I'm not entirely sure if he's just trolling us?
My money's on trolling
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Old Feb 6, 19, 7:16 pm
  #71  
 
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Originally Posted by VegasGambler View Post
My money's on trolling
Disagree - have seen far too many people complain bitterly about why they hate XXX airline - usually either for something the airline has no control over, or because the airline CHARGED THEM HUNDREDS MORE FOR THE SAME FLIGHT A DAY EARLIER????!1111! or similar. I don't even necessarily think it comes from a pure place of entitlement: most folks don't understand how the industry works/how tickets are priced, and think of themselves as paying for transport from A to B as opposed to a specific product depending on what, when, and what routing they purchase.
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Old Feb 6, 19, 7:27 pm
  #72  
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Originally Posted by icelandman2 View Post
Disagree - have seen far too many people complain bitterly about why they hate XXX airline - usually either for something the airline has no control over, or because the airline CHARGED THEM HUNDREDS MORE FOR THE SAME FLIGHT A DAY EARLIER????!1111! or similar. I don't even necessarily think it comes from a pure place of entitlement: most folks don't understand how the industry works/how tickets are priced, and think of themselves as paying for transport from A to B as opposed to a specific product depending on what, when, and what routing they purchase.
Well, OP is not a n00b, given that they're heavily into MS (apparently). But it's like "well, DL treats you nicely on those cash tickets you actually pay for, and Alaska doesn't seem inclined to do waivers 'n favors on your CX/JL/whatever partner J/F awards, so go manufacture more SkyPesos and buy less MP miles I guess". AS is deliberately and actively making efforts to make MS'ing and mile purchases more difficult from what I can tell (BofA is cracked down, they're making miles buying less easy), so I don't get that the sort of business relationship the OP offers is considered particularly valued custom; AS seems pretty focused on "airline" not "get lots of $ from MS'ers and mile buyers who will soak up all the excess partner F/J inventory" (and there is an obvious free rider problem with MS, as demonstrated by how fast things like Vanilla/Bluebird got killed off- airlines might make money from banks buying miles but banks surely do not like giving away profit margin to MSers, and the airlines value their relationships with banks).

So go with the airline that treats you better, and realize that you're not a great customer if your model is "I scheme to pay as little as possible and use any trick in the book to extract value from the business relationship". Those are the customers whom businesses often actively try to fire...
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Last edited by eponymous_coward; Feb 6, 19 at 7:32 pm
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Old Feb 6, 19, 8:44 pm
  #73  
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Originally Posted by nearlysober View Post
I'm at a loss to find any meaningful value to this discussion. OP is coming off so entitled I'm not entirely sure if he's just trolling us?
I just wanted to collect datapoints about whether others are successful at having cancellation/change fees waived by Alaska without elite status and see if there is a pattern.

And also, perhaps being disillusioned in hoping to attract Alaska's marketing to negative perception about their cancellation policy and about the elimination of the free pre-60 days cancellation.

Last edited by MasterGeek; Feb 6, 19 at 9:27 pm
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Old Feb 7, 19, 2:04 pm
  #74  
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Originally Posted by DrAlex View Post
I think your paradigm here is WAY off base and you got REALLY, REALLY lucky with DL. They are not some sort of unicorn in a field of ponies. AS is consistently rated higher in customer satisfaction than DL (11 years of top CS in traditional carriers), but as always, YMMV...
AS is barely above DL. And Southwest and JetBlue do better than both of them. https://www.jdpower.com/business/pre...sfaction-study

A lot of these satisfaction metrics are a function of the customer base. AS can get away with stuff because they have a very forgiving, SEA-centric customer base. Open a JFK hub and see how this stuff flies.
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Old Feb 7, 19, 3:43 pm
  #75  
 
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Originally Posted by channa View Post
AS is barely above DL. And Southwest and JetBlue do better than both of them. https://www.jdpower.com/business/pre...sfaction-study
A lot of these satisfaction metrics are a function of the customer base. AS can get away with stuff because they have a very forgiving, SEA-centric customer base. Open a JFK hub and see how this stuff flies.
Funny that we quote the exact same reference in our posts. I'm not buying the regional forgiveness excuse. Is there data to support that? You'd think JD Power might incorporate that into their surveys if there was...
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