Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Alaska Airlines | Mileage Plan
Reload this Page >

Alaska Stingy About Waiving Cancellation/Change Fees

Alaska Stingy About Waiving Cancellation/Change Fees

Old Feb 2, 19, 4:55 am
  #46  
FlyerTalk Evangelist
 
Join Date: Aug 2007
Location: SEA, but up and down the coast a lot
Programs: OneSky Alliance Elite+ with Zirconium and oak leaf cluster, Braniff Unobtainium
Posts: 17,355
Originally Posted by MasterGeek View Post
You've captured the spirit very well. This is Flyertalk's Travel Hacking, never pay full price for travel!
Originally Posted by MasterGeek View Post

it's very unfortunate that the 60-day before departure cancellation policy is no longer in place 😢

I don't like to pay the cancellation fee out of pocket because I accumulate them MILES for free from churning amd manufactured spending. I think I'm gonna a few thousand miles or convert them somehow to cash (gift cards) to compensate for the cancellation fee.
I, for one, am shocked that such valuable customer behavior is not awarded the way you seem to feel is appropriate. Clearly the airline is criminally under appreciating you, and you would be better off manufacturing spend on Delta, Air Canada and United.
cpmed43, writerguyfl and jinglish like this.
eponymous_coward is online now  
Old Feb 2, 19, 7:43 am
  #47  
 
Join Date: Aug 2012
Posts: 1,764
Originally Posted by eponymous_coward View Post
I, for one, am shocked that such valuable customer behavior is not awarded the way you seem to feel is appropriate. Clearly the airline is criminally under appreciating you, and you would be better off manufacturing spend on Delta, Air Canada and United.
With gaining popularity of L3 reporting, issuers can stop MS, or curtail it significantly, if they were truly motivated to so. While I'm not a big fan of MS, I place the blame on whose enabling this behavior, rather than the individual arbitrager profiting from the opportunity.
Visconti is offline  
Old Feb 2, 19, 10:11 am
  #48  
 
Join Date: Jul 2012
Programs: Delta Gold, Alaska Gold 75K, LATAM Black
Posts: 3,280
I donít ever really expect a waiver, but Iíve been 75K for a few years now. last year my mom was dying and I called Alaska to change my revenue LAX BOS to LAX PHL to get home sooner, but they wanted to charge the fare difference which was like $1000 for my $149 LAX BOS flight. I was rather disappointed in them, I ended up booking an award ticket on another airline.

But they did help me after being robbed in Mexico City, I lost my phone and wallet and had only an hour before my flight. I used a phone to call Alaska to change my flight to a day later so I could find my belongings, but I made it clear to her that I had no access to my wallet and had no way to pay for the change- I was on hold for about 20 minutes and she came back on the line and told me she put me on the next days flight. This was a revenue F ticket, and Iím 75K, but it was nice of them.

Mauibaby2008 is offline  
Old Feb 2, 19, 12:02 pm
  #49  
Suspended
Original Poster
 
Join Date: Oct 2009
Programs: Anything with sweet spots
Posts: 1,790
Originally Posted by eponymous_coward View Post




I, for one, am shocked that such valuable customer behavior is not awarded the way you seem to feel is appropriate. Clearly the airline is criminally under appreciating you, and you would be better off manufacturing spend on Delta, Air Canada and United.
I bought some miles from Alaska, so I am clearly a profitable customer to them

Originally Posted by Visconti View Post
With gaining popularity of L3 reporting, issuers can stop MS, or curtail it significantly, if they were truly motivated to so. While I'm not a big fan of MS, I place the blame on whose enabling this behavior, rather than the individual arbitrager profiting from the opportunity.
screw L3 reporting, it's an invasion of privacy. Luckily it's far from being implemented up here in Canada
MasterGeek is offline  
Old Feb 3, 19, 6:31 am
  #50  
FlyerTalk Evangelist
 
Join Date: Aug 2007
Location: SEA, but up and down the coast a lot
Programs: OneSky Alliance Elite+ with Zirconium and oak leaf cluster, Braniff Unobtainium
Posts: 17,355
Originally Posted by MasterGeek View Post

I bought some miles from Alaska, so I am clearly a profitable customer to them
Alaska adds annual maximum to mileage purchases for non elites
jinglish likes this.
eponymous_coward is online now  
Old Feb 3, 19, 1:02 pm
  #51  
 
Join Date: Jan 2013
Posts: 18
Biz and F inventory on partner awards from the West Coast with AS are also super rare this year, compared to 2016.
scfw0x0f is offline  
Old Feb 3, 19, 7:58 pm
  #52  
Suspended
Original Poster
 
Join Date: Oct 2009
Programs: Anything with sweet spots
Posts: 1,790
I am MVP, gifted
status, so the limit doesn't apply to me.

I also have a Alaska credit card, Alaska Air makes money by selling the miles to the credit card institution.
MasterGeek is offline  
Old Feb 3, 19, 11:53 pm
  #53  
FlyerTalk Evangelist
 
Join Date: Aug 2007
Location: SEA, but up and down the coast a lot
Programs: OneSky Alliance Elite+ with Zirconium and oak leaf cluster, Braniff Unobtainium
Posts: 17,355
Originally Posted by MasterGeek View Post

I am MVP, gifted
status, so the limit doesn't apply to me.

I also have a Alaska credit card, Alaska Air makes money by selling the miles to the credit card institution.
Of course you have a gifted MVP account. And of course you MS AS miles.

Iím sure your valued custom for flying other airlines in J/F at pennies on the dollar (and complaining nobody is bending rules for you for waiving change fees) is duly noted.

Meanwhile, us suckers who just buy plane tickets will just have to keep plodding along, unable to achieve your genius.
Snowdevil, PVDtoDEL, pcoll and 2 others like this.
eponymous_coward is online now  
Old Feb 4, 19, 2:30 pm
  #54  
 
Join Date: Sep 2008
Programs: A3 *G, AA exePlat, AS MVP 75k Gold, JL sapphire, UA silver
Posts: 3,507
Originally Posted by MasterGeek View Post

I am MVP, gifted
status, so the limit doesn't apply to me.

I also have a Alaska credit card, Alaska Air makes money by selling the miles to the credit card institution.
i hope the next enhancement on mileage purchase will apply to MVP
(i actually dont mind to have limit even as a 75k members as I earn my miles via flying)
Flying for Fun likes this.
pbd456 is offline  
Old Feb 4, 19, 5:20 pm
  #55  
FlyerTalk Evangelist
 
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 34,953
Originally Posted by eponymous_coward View Post
Of course you have a gifted MVP account. And of course you MS AS miles.

Iím sure your valued custom for flying other airlines in J/F at pennies on the dollar (and complaining nobody is bending rules for you for waiving change fees) is duly noted.

Meanwhile, us suckers who just buy plane tickets will just have to keep plodding along, unable to achieve your genius.


There could be some sort of customer value metric put on each customer based on their buying habits and allow waivers accordingly. If the poster never set foot on an AS plane, the rep might take that into consideration.
MagicCarpetRider likes this.
channa is offline  
Old Feb 4, 19, 5:23 pm
  #56  
 
Join Date: Nov 2017
Programs: AS MVPG 75K, HH Gold, SPG/Marriott Gold
Posts: 160
Originally Posted by channa View Post
There could be some sort of customer value metric put on each customer based on their buying habits and allow waivers accordingly. If the poster never set foot on an AS plane, the rep might take that into consideration.
I would not be surprised at all. It seems my experience of consistently having change fees waived even before I had status is atypical, though thinking back, at the time I was admin of an EasyBiz account putting a lot of spend through AS. Would not be dissimilar to AA's Eagle-rating system.
MasterGeek likes this.
icelandman2 is offline  
Old Feb 4, 19, 5:26 pm
  #57  
 
Join Date: Oct 2014
Posts: 4,356
Originally Posted by icelandman2 View Post
I would not be surprised at all. It seems my experience of consistently having change fees waived even before I had status is atypical, though thinking back, at the time I was admin of an EasyBiz account putting a lot of spend through AS. Would not be dissimilar to AA's Eagle-rating system.
Pretty much every company will do a little extra for you if you are a valued customer. This is not unique to airlines.

MSing and flying on the resulting miles is fine, but believing that that makes you a valued customer, and that the airline will give you any more than their stated policies is... strange, to say the least.
VegasGambler is offline  
Old Feb 4, 19, 5:46 pm
  #58  
 
Join Date: Dec 2018
Location: Seattle
Programs: Alaska airlines 75K
Posts: 206
Originally Posted by channa View Post
There could be some sort of customer value metric put on each customer based on their buying habits and allow waivers accordingly. If the poster never set foot on an AS plane, the rep might take that into consideration.
[/left]
There is a known metric that many frequently use - EQM, MVP, gold and 75K stautus. Million miler shows great consistency and thus lifetime Gold.

I only wish they had another level above 75k. Perhaps 100K????
Xrayman is offline  
Old Feb 4, 19, 5:55 pm
  #59  
 
Join Date: Jul 2015
Location: SEA
Programs: DL FO, Hilton/Marriott Gold, Accor Silver
Posts: 2,026
Originally Posted by Xrayman View Post
There is a known metric that many frequently use - EQM, MVP, gold and 75K stautus. Million miler shows great consistency and thus lifetime Gold.
Status doesn't come close to telling the whole story. The 75K who only buys coach tickets (or travels mainly on partner airlines) and sneaks through to requalification through transcon mileage runs on R fares is going to show up differently in internal metrics than the one who's booking F at the last minute.
jinglish is offline  
Old Feb 4, 19, 7:53 pm
  #60  
 
Join Date: Sep 2009
Location: Seattle
Programs: AS MM, MVPGold75k, Hilton Diamond, Hertz Presidents Circle
Posts: 1,259
Or, what about the 75k that only buys coach on AS flights (including many Q400s) No partner miles, and the coach fare are typically purchased 3-8 days out. I only have about 10 trips a year that are purchased more than 8 days out.
ctporter is offline  

Thread Tools
Search this Thread