AS Miles Crediting Help
Jan 20, 2019, 6:09 pm
#1
Original Poster
Join Date: May 2009
Location: LAX
Programs: AS MVPG100, Hyatt Globalist, MGM Gold, Caesars Diamond
Posts: 636
AS Miles Crediting Help
I just flew LAX-NRT-HAN in PE on JAL metal booked on AA.com I have both boarding passes and though I put my AS FF# in the reservation on AA it does not show on my JAL boarding pass. How long do I wait for it to post, anything to do in meantime, what to do next if miles do not post?
Same question on my return in J on Cathay Dragon HAN-HKG I credited to AA, and the big one Cathay F HKG-SFO, Again I do not see my AS FF# on boarding pass though I have credited from Cathay to AS before? Do I go on the JAL and Cathay accounts and try to figure it there? There was a name change adding my middle name on the Cathay flight last minute so maybe the FF information did not make it through.
Thank You
Same question on my return in J on Cathay Dragon HAN-HKG I credited to AA, and the big one Cathay F HKG-SFO, Again I do not see my AS FF# on boarding pass though I have credited from Cathay to AS before? Do I go on the JAL and Cathay accounts and try to figure it there? There was a name change adding my middle name on the Cathay flight last minute so maybe the FF information did not make it through.
Thank You
Jan 20, 2019, 6:13 pm
#2
Join Date: Aug 2018
Programs: AA Exec Plat, Bonvoy Platinum, Hilton Diamond
Posts: 621
Requests must meet these criteria:
- Submitted at least 7 days after Alaska flight date (or 14 days after partner flight date)
They're definitely going to make you wait the 14 days before they'll do anything for you...Alaska can take the better part of a week to post miles from flights on their own metal.
Once the 14 days passes, from what I recall it should be relatively painless assuming the miles haven't credited to any other FF accounts, which it sounds like they won't have.
Jan 21, 2019, 4:59 am
#3
Formerly known as stellertony
Join Date: Oct 2006
Location: MEX
Programs: UA Gold, DL Gold, NEXUS, APEC
Posts: 1,146
FYI for future trips, if you’re booking anywhere other than the operating carrier’s own website, go to the operating carrier’s site after booking (or contact them via social media or phone) to confirm/add frequent flier numbers and any special requests. It’s extremely common for things not to carry over across systems.
Jan 21, 2019, 12:08 pm
#4
Original Poster
Join Date: May 2009
Location: LAX
Programs: AS MVPG100, Hyatt Globalist, MGM Gold, Caesars Diamond
Posts: 636
FYI for future trips, if you’re booking anywhere other than the operating carrier’s own website, go to the operating carrier’s site after booking (or contact them via social media or phone) to confirm/add frequent flier numbers and any special requests. It’s extremely common for things not to carry over across systems.
Jan 22, 2019, 3:08 pm
#5
Join Date: Jun 2015
Location: Seattle, WA
Programs: Alaska Airlines
Posts: 658
Also, when flying international I always try to get a physical ticket on paper since generally you have to talk to a front desk agent anyway to have them verify your passport validity. Having the paper ticket is nice so that if I need to follow-up with AS I just have more documentation. If you notice your AS FF# is not on the boarding pass, you can ask them to add it there at the desk and reprint the ticket so you have the # documented on the ticket.
Jan 22, 2019, 4:07 pm
#6
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
How do you get a physical ticket on paper? Do you call the airline and ask them to mail it to you? I literally have not seen one of these in decades (since I was a kid and my mom used to book travel by driving over to the travel agent's office and talking to an agent)
Jan 22, 2019, 4:17 pm
#7
Join Date: Jul 2015
Location: SEA
Programs: Hilton/Marriott Gold, Accor Silver
Posts: 2,036
How do you get a physical ticket on paper? Do you call the airline and ask them to mail it to you? I literally have not seen one of these in decades (since I was a kid and my mom used to book travel by driving over to the travel agent's office and talking to an agent)
I'm paranoid about my phone dying when I get to the front of the security line.