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Multi Segment: GGU Applied at Booking, U Not Available all Legs

Multi Segment: GGU Applied at Booking, U Not Available all Legs

Old Jan 13, 19, 5:44 pm
  #1  
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Join Date: Nov 2017
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Multi Segment: GGU Applied at Booking, U Not Available all Legs

Hi FT team:

Question for you all. I have a multi city trip that I booked with GGUs. Not all legs had U space available, but I was upgraded on those that did. U space recently opened up on the other legs. Two questions: 1) will I be automatically upgraded when the processor runs? 2) if not, can I call in and ask to be upgraded? / will I need to burn more GGUs?

Thanks!
Dawgshouse is offline  
Old Jan 13, 19, 6:31 pm
  #2  
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Call in and ask. GGUs are not waitlistable.
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Old Jan 13, 19, 8:09 pm
  #3  
 
Join Date: Apr 2016
Programs: IHG Platinum Elite, AS MVP Gold 75K, HHonors Gold, SPG Gold
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They should be able to accommodate without charging you another by phone if connections are within 4 hours.
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Old Jan 13, 19, 8:10 pm
  #4  
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Thanks everyone! Yes, the flights were within 4 hours so they were able to upgrade me.
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Old Jan 13, 19, 10:10 pm
  #5  
 
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Doesn't have to be within 4 hours. As long as it's part of the same itinerary (not a mult- city booking). Example, had an itinerary, LIH-SAN-BOS, layover in SAN was 7 hours, U avail at booking LIH-SAN, later SAN-BOS showed, called and it was added.
thepinenuts is offline  
Old Jan 13, 19, 11:38 pm
  #6  
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Originally Posted by thepinenuts View Post
Doesn't have to be within 4 hours. As long as it's part of the same itinerary (not a mult- city booking). Example, had an itinerary, LIH-SAN-BOS, layover in SAN was 7 hours, U avail at booking LIH-SAN, later SAN-BOS showed, called and it was added.
Yes, it does have to be within 4 hours. That's the policy and that's why longer connections cannot be processed online. Like many things, an exception can be granted, but should not be expected.
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