Cathay Pacific (CX) Award Redemption, Booking and Availability (2019-2022)
Mar 15, 2019, 4:23 pm
#331
Join Date: Dec 2015
Posts: 206
CX Award Booking - Combine 2 One-Way Flights?
Hello -
I'm trying to book an award with my Alaska Miles - I'm checking availably from SGN -> ORD and finding nothing. However, I can find SGN-HKG and HKG-ORD with plenty of time, but that same search (dates class) shows nada. Has anyone had experience with Alaska being able to access this route and combine to a single one-way route?
Thanks!
I'm trying to book an award with my Alaska Miles - I'm checking availably from SGN -> ORD and finding nothing. However, I can find SGN-HKG and HKG-ORD with plenty of time, but that same search (dates class) shows nada. Has anyone had experience with Alaska being able to access this route and combine to a single one-way route?
Thanks!
Mar 15, 2019, 11:15 pm
#332
FlyerTalk Evangelist
Join Date: Aug 2007
Location: SEA, but up and down the coast a lot
Programs: Oceanic Airlines Gold Elite
Posts: 20,381
Feed the AS rep segment by segment and see what happens.
Mar 16, 2019, 3:14 am
#333
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,774
Hello, an interesting scenario here
I booked 2 MLE-HKG-SFO separate reservation on the same itinerary backed in August 2018 where HKG-SFO leg is F+J and MLE-HKG leg is PE. Two weeks ago, I found MLE-HKG segment has 2 J opened, so I went on called AS to upgrade the segment. However, the itinerary with J on HKG-SFO after re-issuing only shows MLE-HKG segment and missing HKG-SFO segment while the segment with F works fine. The itinerary shows fine on AS.
Tried to call CX they ask me to call AS. Called AS and they say it's CX's problem. Several days later, I found the itinerary on AS also missing the second segment, tried to call AS several times and all the agent told me that it's a schedule change and they are waiting CX to do something.....
So my question is, is this normal? I don't think I can recall any similar situation like this... Shall I keep calling? It's AS or CX's issue? Or it's completely normal? My trip was in June so it's not too urgent yet but I'm still worried. I've waited for a week but nothing happened....
Thank you very much for any kind of advice!
I booked 2 MLE-HKG-SFO separate reservation on the same itinerary backed in August 2018 where HKG-SFO leg is F+J and MLE-HKG leg is PE. Two weeks ago, I found MLE-HKG segment has 2 J opened, so I went on called AS to upgrade the segment. However, the itinerary with J on HKG-SFO after re-issuing only shows MLE-HKG segment and missing HKG-SFO segment while the segment with F works fine. The itinerary shows fine on AS.
Tried to call CX they ask me to call AS. Called AS and they say it's CX's problem. Several days later, I found the itinerary on AS also missing the second segment, tried to call AS several times and all the agent told me that it's a schedule change and they are waiting CX to do something.....
So my question is, is this normal? I don't think I can recall any similar situation like this... Shall I keep calling? It's AS or CX's issue? Or it's completely normal? My trip was in June so it's not too urgent yet but I'm still worried. I've waited for a week but nothing happened....
Thank you very much for any kind of advice!
CX's problem, but they don't want to fix it. They've essentially "snatched back" the seat on reissue.
AS can't do anything either
It'll essentially be you've got to find another HKG-SFO segment again
Last edited by percysmith; Mar 16, 2019 at 4:42 am
Mar 16, 2019, 1:26 pm
#334
Join Date: May 2009
Location: LAX
Programs: AS MVPG100, Hyatt Globalist, MGM Gold, Caesars Diamond
Posts: 636
TWO first class AS mileage tickets available LAX-HKG Cathay tomorrow night. Just saying...
PS Not phantom. For realz.
PS Not phantom. For realz.
Mar 17, 2019, 10:58 am
#335
Join Date: Dec 2015
Location: Canada
Programs: Alaska,AC,Avios,
Posts: 330
if I book a first ticket from HKG to east coast what are the chances they will downgrade the aircraft and not have first cabin and if that happen do they provide any compensation?
Mar 17, 2019, 11:19 am
#336
FlyerTalk Evangelist
Join Date: Aug 2007
Location: SEA, but up and down the coast a lot
Programs: Oceanic Airlines Gold Elite
Posts: 20,381
B: you could ask for miles back. This isn’t Europe so there is no compensation due by EU law or anything.
Mar 17, 2019, 11:30 am
#337
Join Date: Dec 2015
Location: Canada
Programs: Alaska,AC,Avios,
Posts: 330
I figured there are no psychics here , I was trying to get an idea if it happens often. Thanks for replying tho
Mar 17, 2019, 12:17 pm
#338
Join Date: Mar 2017
Location: British Columbia
Programs: AS MVPG100K, Marriott Marriott Titanium Elite, Hilton Gold
Posts: 7,263
To JFK I think it would be unlikely for an aircraft change but for operational reasons anything is possible.
James in Puerto Vallarta.
Mar 17, 2019, 12:50 pm
#339
Join Date: Jul 2012
Programs: Delta Gold, Alaska Gold 75K, LATAM Black
Posts: 3,393
For cathay an award downgrade and a revenue downgrade is treated a lot differently... they were asking for volunteers when I was booked in J HKG JNB and offered me something like $120usd to take premium economy, yes, a $120 from business to premium economy on a 12 hour leg .. don’t expect much from cx in this regard lol
Mar 17, 2019, 12:54 pm
#340
Join Date: Aug 2012
Posts: 6,752
To JFK? I'd say slim to none. In the unlikely event this were to happen, you'd get the customary refund in AS miles, but doubt CX would offer you anything substantial.
Mar 17, 2019, 5:55 pm
#341
Join Date: Dec 2015
Location: Canada
Programs: Alaska,AC,Avios,
Posts: 330
thank you all, helps me make my decision
Mar 17, 2019, 11:30 pm
#342
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
I'm on an AS award flight BKK-HKG tomorrow in J -- CX 780. I just got an EF alert about an equipment change: A350-900 -> A330-300. From correlating the seat map on EF with the maps on seatguru, it looks like the 3-class config, which, if anything, may be an upgrade? It seems like the suites are roomier (if the numbers on seatguru are to be believed)
Also one more business class seat available (and EF shows J9 anyway... and my seat selection still shows up on the itinerary online as "confirmed"). Unfortunately still no F cabin (I'm on an F award, with this leg in J).
Does what I'm saying all make sense? I don't think I should be doing anything or contacting CX... does that sound right? I want to make sure I don't end up in Y or anything
Also one more business class seat available (and EF shows J9 anyway... and my seat selection still shows up on the itinerary online as "confirmed"). Unfortunately still no F cabin (I'm on an F award, with this leg in J).
Does what I'm saying all make sense? I don't think I should be doing anything or contacting CX... does that sound right? I want to make sure I don't end up in Y or anything
Mar 18, 2019, 8:24 am
#343
A FlyerTalk Posting Legend
Join Date: Jul 2002
Location: MCI
Programs: AA Gold 1MM, AS MVP, UA Silver, WN A-List, Marriott LT Titanium, HH Diamond
Posts: 52,555
For cathay an award downgrade and a revenue downgrade is treated a lot differently... they were asking for volunteers when I was booked in J HKG JNB and offered me something like $120usd to take premium economy, yes, a $120 from business to premium economy on a 12 hour leg .. don’t expect much from cx in this regard lol
I'm guessing this question has an equally obvious answer.
Mar 18, 2019, 9:34 am
#344
Join Date: Sep 2005
Location: San Francisco area
Programs: AA EXP, Marriott T
Posts: 455
Is there any tool for searching CX award availability that does not require registration, e.g. like Delta and United where award availability can be seen as guest also?
Mar 18, 2019, 11:49 am
#345
Join Date: Jan 2010
Programs: UA, AS
Posts: 2,393
Not that I am aware of. All the non-registration sites do not show CX availability. Registration is free for airline programs (QF, BA, JL) so it should not be an issue to register.