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Cathay Pacific (CX) Award Redemption, Booking and Availability (2019-2022)

Cathay Pacific (CX) Award Redemption, Booking and Availability (2019-2022)

Old Jan 6, 2019, 3:52 pm
  #1  
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Cathay Pacific (CX) Award Redemption, Booking and Availability (2019-2022)

To keep the information current, please use this thread.

Historical posts can be found at Cathay Pacific (CX) Award Redemption, Booking and Availability – 2017 and Later.
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Old Jan 6, 2019, 6:35 pm
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Just added a point to the wiki about backtracking routing restrictions within North America, seeing as that comes up from time to time.
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Old Jan 6, 2019, 8:09 pm
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So once and for all please...

Middle name is on my passport but not in my CX ticket that was booked with AS.

Does that present a problem? Yes or No.
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Old Jan 6, 2019, 8:17 pm
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Originally Posted by kapooncha
So once and for all please...

Middle name is on my passport but not in my CX ticket that was booked with AS.

Does that present a problem? Yes or No.
No. You'll get a nasty error during OLCI, but no one will care.
Done it many many times.
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Old Jan 6, 2019, 8:21 pm
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Originally Posted by pushmyredbutton
No. You'll get a nasty error during OLCI, but no one will care.
Done it many many times.
Thanks. I figured. Didn't have any issue with my CX flight in Jan. Shouldn't now.
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Old Jan 7, 2019, 2:18 am
  #6  
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Anyone find F TPAC awards in 2019?

I'm not seeing close in awards - despite being revenue space. Oh well, JL it is...
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Old Jan 7, 2019, 2:22 am
  #7  
 
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As we were discussing the middle name issue, makes me happy my parents never gave one to me and my siblings.
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Old Jan 7, 2019, 4:44 am
  #8  
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Originally Posted by NWplatinum
As we were discussing the middle name issue, makes me happy my parents never gave one to me and my siblings.
They are deserving of parent of the year awards, each of them.
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Old Jan 7, 2019, 4:46 am
  #9  
 
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Since CX bookings are done over the phone, I'd assume the agents would put your middle name (if applicable) where it needs to go for you automatically?

I've had to cancel two JAL award F tickets booked on AS's website in the last 10days and roll the dice and attempt to rebook. My middle name is on my AS booking profile online (same as on passport) but due to an IT glitch, your middle name will not show on a JAL award ticket and will auto cancel/deny boarding (allegedly).

Both times, the AS international redemption agent has flagged it and claimed it needs to be cancelled (despite no available award showing) because they say I will be denied boarding.

They claim that JAL (as well as CX) will either auto-cancel reservations with/without middle names that do not match passport or worse yet, deny boarding at point of departure. Is this true? It's been quite a runaround dealing with AS reservations for an average of 1hr call times while abroad in Asia.

They claim that the reason is due to mileage fraud. Specifically, CX/MU/JAL in a few Asian countries fraudsters stealing your login credentials, booking last minute award tickets with your points. And then Alaska is left to foot the bill not only for the award flight that the imposter flew on the partner airline, but also reimburse the Alaska MP member for the missing points.

As a data point, two AS partner redemption agents have said you need to manually input your middle name in the same box as your first name, followed by a space, when booking on the AS website (despite your middle name being on your AS online profile). Has this always been the case?
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Old Jan 7, 2019, 5:06 am
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Originally Posted by mixmastermark
Since CX bookings are done over the phone, I'd assume the agents would put your middle name (if applicable) where it needs to go for you automatically?

I've had to cancel two JAL award F tickets booked on AS's website in the last 10days and roll the dice and attempt to rebook. My middle name is on my AS booking profile online (same as on passport) but due to an IT glitch, your middle name will not show on a JAL award ticket and will auto cancel/deny boarding (allegedly).

Both times, the AS international redemption agent has flagged it and claimed it needs to be cancelled (despite no available award showing) because they say I will be denied boarding.

They claim that JAL (as well as CX) will either auto-cancel reservations with/without middle names that do not match passport or worse yet, deny boarding at point of departure. Is this true? It's been quite a runaround dealing with AS reservations for an average of 1hr call times while abroad in Asia.

They claim that the reason is due to mileage fraud. Specifically, CX/MU/JAL in a few Asian countries fraudsters stealing your login credentials, booking last minute award tickets with your points. And then Alaska is left to foot the bill not only for the award flight that the imposter flew on the partner airline, but also reimburse the Alaska MP member for the missing points.

As a data point, two AS partner redemption agents have said you need to manually input your middle name in the same box as your first name, followed by a space, when booking on the AS website (despite your middle name being on your AS online profile). Has this always been the case?
I thought we've already cleared this up. Middle name not necessary for CX flights.
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Old Jan 7, 2019, 5:09 am
  #11  
 
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Originally Posted by beckoa
Anyone find F TPAC awards in 2019?

I'm not seeing close in awards - despite being revenue space. Oh well, JL it is...
No dice.

I'm in HK currently trying to get home HKG-SFO on a J/F CX award booking any day now...... crickets (no Y or W showing either)

Before CX's NYE gift, close-in F/J availability was showing 24-72hrs out

Just slowly burning through some Hyatt/Starriott points one night at a time in HK, lol.

Most useful data point.... Grand Hyatt HK pours Ruinart Champagne in the Club Lounge. ^
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Old Jan 7, 2019, 7:00 am
  #12  
 
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Originally Posted by kapooncha
I thought we've already cleared this up. Middle name not necessary for CX flights.
However, if you want your middle name on the ticket for AS bookings, ask the agent to put both your first and middle names into the first name box. This is actually what they’re supposed to do per a memo but most understandably forget.
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Old Jan 7, 2019, 10:15 am
  #13  
 
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Originally Posted by NWplatinum
As we were discussing the middle name issue, makes me happy my parents never gave one to me and my siblings.
It is not all wine and roses. A friend with no middle name had an AA booking on CX 2 years ago and CX disallowed online check-in. No problem at the airport though.
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Old Jan 7, 2019, 1:38 pm
  #14  
 
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Originally Posted by mixmastermark
I've had to cancel two JAL award F tickets booked on AS's website in the last 10days and roll the dice and attempt to rebook. My middle name is on my AS booking profile online (same as on passport) but due to an IT glitch, your middle name will not show on a JAL award ticket and will auto cancel/deny boarding (allegedly).

Both times, the AS international redemption agent has flagged it and claimed it needs to be cancelled (despite no available award showing) because they say I will be denied boarding.

They claim that JAL (as well as CX) will either auto-cancel reservations with/without middle names that do not match passport or worse yet, deny boarding at point of departure. Is this true?
This wasn't my experience with JL last month. First and last only on the confirmation, and same on boarding pass issued by JL. No mention from the counter agent when I checked in with my passport which has my middle name in it, as does my AS profile.
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Old Jan 7, 2019, 2:31 pm
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Originally Posted by rustykettel


This wasn't my experience with JL last month. First and last only on the confirmation, and same on boarding pass issued by JL. No mention from the counter agent when I checked in with my passport which has my middle name in it, as does my AS profile.

+3: traveled with the fam and no problems or mention at any point on the international or domestic portion of our tix.
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