Cathay Pacific (CX) Award Redemption, Booking and Availability (2019-2022)
Jan 6, 19, 2:52 pm
#1
Moderator: Alaska Mileage Plan
Original Poster
Join Date: Feb 2005
Posts: 11,774
Cathay Pacific (CX) Award Redemption, Booking and Availability (2019-2022)
To keep the information current, please use this thread.
Historical posts can be found at Cathay Pacific (CX) Award Redemption, Booking and Availability – 2017 and Later.
Historical posts can be found at Cathay Pacific (CX) Award Redemption, Booking and Availability – 2017 and Later.
Jan 6, 19, 5:35 pm
#2
Join Date: Jul 2015
Location: SEA
Programs: Hilton/Marriott Gold, Accor Silver
Posts: 2,036
Just added a point to the wiki about backtracking routing restrictions within North America, seeing as that comes up from time to time.
Jan 6, 19, 7:09 pm
#3
Suspended
Join Date: Aug 2018
Posts: 590
So once and for all please...
Middle name is on my passport but not in my CX ticket that was booked with AS.
Does that present a problem? Yes or No.
Middle name is on my passport but not in my CX ticket that was booked with AS.
Does that present a problem? Yes or No.
Jan 6, 19, 7:17 pm
#4
Join Date: Mar 2009
Location: DEN / DPS
Programs: UA 1K, AS MVPG 75K, Marriott Gold, Hertz PC
Posts: 1,698
Jan 7, 19, 1:18 am
#6
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
Join Date: Dec 2006
Location: FAI
Programs: AS MVP Gold100K, AS 1MM, Maika`i Card, AGR, HH Gold, Hertz PC, Marriott Titanium LTG, CO, 7H, BA, 8E
Posts: 42,626
Anyone find F TPAC awards in 2019?
I'm not seeing close in awards - despite being revenue space. Oh well, JL it is...
I'm not seeing close in awards - despite being revenue space. Oh well, JL it is...
Jan 7, 19, 1:22 am
#7
Join Date: Oct 2003
Location: Seattle
Programs: AS MVP100K, Hilton Diamond, IHG Kimpton Inner Circle Diamond
Posts: 3,148
As we were discussing the middle name issue, makes me happy my parents never gave one to me and my siblings.
Jan 7, 19, 3:46 am
#9
Join Date: Apr 2013
Location: San Francisco
Programs: Alaska 75K (RIP VX), Hyatt Globalist, BonVoy Plat, National Exec
Posts: 190
Since CX bookings are done over the phone, I'd assume the agents would put your middle name (if applicable) where it needs to go for you automatically?
I've had to cancel two JAL award F tickets booked on AS's website in the last 10days and roll the dice and attempt to rebook. My middle name is on my AS booking profile online (same as on passport) but due to an IT glitch, your middle name will not show on a JAL award ticket and will auto cancel/deny boarding (allegedly).
Both times, the AS international redemption agent has flagged it and claimed it needs to be cancelled (despite no available award showing) because they say I will be denied boarding.
They claim that JAL (as well as CX) will either auto-cancel reservations with/without middle names that do not match passport or worse yet, deny boarding at point of departure. Is this true? It's been quite a runaround dealing with AS reservations for an average of 1hr call times while abroad in Asia.
They claim that the reason is due to mileage fraud. Specifically, CX/MU/JAL in a few Asian countries fraudsters stealing your login credentials, booking last minute award tickets with your points. And then Alaska is left to foot the bill not only for the award flight that the imposter flew on the partner airline, but also reimburse the Alaska MP member for the missing points.
As a data point, two AS partner redemption agents have said you need to manually input your middle name in the same box as your first name, followed by a space, when booking on the AS website (despite your middle name being on your AS online profile). Has this always been the case?
I've had to cancel two JAL award F tickets booked on AS's website in the last 10days and roll the dice and attempt to rebook. My middle name is on my AS booking profile online (same as on passport) but due to an IT glitch, your middle name will not show on a JAL award ticket and will auto cancel/deny boarding (allegedly).
Both times, the AS international redemption agent has flagged it and claimed it needs to be cancelled (despite no available award showing) because they say I will be denied boarding.
They claim that JAL (as well as CX) will either auto-cancel reservations with/without middle names that do not match passport or worse yet, deny boarding at point of departure. Is this true? It's been quite a runaround dealing with AS reservations for an average of 1hr call times while abroad in Asia.
They claim that the reason is due to mileage fraud. Specifically, CX/MU/JAL in a few Asian countries fraudsters stealing your login credentials, booking last minute award tickets with your points. And then Alaska is left to foot the bill not only for the award flight that the imposter flew on the partner airline, but also reimburse the Alaska MP member for the missing points.
As a data point, two AS partner redemption agents have said you need to manually input your middle name in the same box as your first name, followed by a space, when booking on the AS website (despite your middle name being on your AS online profile). Has this always been the case?
Jan 7, 19, 4:06 am
#10
Suspended
Join Date: Aug 2018
Posts: 590
Since CX bookings are done over the phone, I'd assume the agents would put your middle name (if applicable) where it needs to go for you automatically?
I've had to cancel two JAL award F tickets booked on AS's website in the last 10days and roll the dice and attempt to rebook. My middle name is on my AS booking profile online (same as on passport) but due to an IT glitch, your middle name will not show on a JAL award ticket and will auto cancel/deny boarding (allegedly).
Both times, the AS international redemption agent has flagged it and claimed it needs to be cancelled (despite no available award showing) because they say I will be denied boarding.
They claim that JAL (as well as CX) will either auto-cancel reservations with/without middle names that do not match passport or worse yet, deny boarding at point of departure. Is this true? It's been quite a runaround dealing with AS reservations for an average of 1hr call times while abroad in Asia.
They claim that the reason is due to mileage fraud. Specifically, CX/MU/JAL in a few Asian countries fraudsters stealing your login credentials, booking last minute award tickets with your points. And then Alaska is left to foot the bill not only for the award flight that the imposter flew on the partner airline, but also reimburse the Alaska MP member for the missing points.
As a data point, two AS partner redemption agents have said you need to manually input your middle name in the same box as your first name, followed by a space, when booking on the AS website (despite your middle name being on your AS online profile). Has this always been the case?
I've had to cancel two JAL award F tickets booked on AS's website in the last 10days and roll the dice and attempt to rebook. My middle name is on my AS booking profile online (same as on passport) but due to an IT glitch, your middle name will not show on a JAL award ticket and will auto cancel/deny boarding (allegedly).
Both times, the AS international redemption agent has flagged it and claimed it needs to be cancelled (despite no available award showing) because they say I will be denied boarding.
They claim that JAL (as well as CX) will either auto-cancel reservations with/without middle names that do not match passport or worse yet, deny boarding at point of departure. Is this true? It's been quite a runaround dealing with AS reservations for an average of 1hr call times while abroad in Asia.
They claim that the reason is due to mileage fraud. Specifically, CX/MU/JAL in a few Asian countries fraudsters stealing your login credentials, booking last minute award tickets with your points. And then Alaska is left to foot the bill not only for the award flight that the imposter flew on the partner airline, but also reimburse the Alaska MP member for the missing points.
As a data point, two AS partner redemption agents have said you need to manually input your middle name in the same box as your first name, followed by a space, when booking on the AS website (despite your middle name being on your AS online profile). Has this always been the case?
Jan 7, 19, 4:09 am
#11
Join Date: Apr 2013
Location: San Francisco
Programs: Alaska 75K (RIP VX), Hyatt Globalist, BonVoy Plat, National Exec
Posts: 190
I'm in HK currently trying to get home HKG-SFO on a J/F CX award booking any day now...... crickets (no Y or W showing either)
Before CX's NYE gift, close-in F/J availability was showing 24-72hrs out
Just slowly burning through some Hyatt/Starriott points one night at a time in HK, lol.
Most useful data point.... Grand Hyatt HK pours Ruinart Champagne in the Club Lounge. ^
Jan 7, 19, 6:00 am
#12
Join Date: Jul 2015
Location: New York, NY
Programs: AA, CX, AS, DL / Hilton, SPG
Posts: 153
However, if you want your middle name on the ticket for AS bookings, ask the agent to put both your first and middle names into the first name box. This is actually what they’re supposed to do per a memo but most understandably forget.
Jan 7, 19, 9:15 am
#13
Join Date: Jan 2010
Programs: UA, AS
Posts: 2,250
It is not all wine and roses. A friend with no middle name had an AA booking on CX 2 years ago and CX disallowed online check-in. No problem at the airport though.
Jan 7, 19, 12:38 pm
#14
Join Date: Oct 2015
Location: EUG
Programs: ʙᴏɴᴠo̱ʏ Pt, IHG Au, HH Dia, Nexus, Pilot FlyingJ Preferred
Posts: 5,329
I've had to cancel two JAL award F tickets booked on AS's website in the last 10days and roll the dice and attempt to rebook. My middle name is on my AS booking profile online (same as on passport) but due to an IT glitch, your middle name will not show on a JAL award ticket and will auto cancel/deny boarding (allegedly).
Both times, the AS international redemption agent has flagged it and claimed it needs to be cancelled (despite no available award showing) because they say I will be denied boarding.
They claim that JAL (as well as CX) will either auto-cancel reservations with/without middle names that do not match passport or worse yet, deny boarding at point of departure. Is this true?
Both times, the AS international redemption agent has flagged it and claimed it needs to be cancelled (despite no available award showing) because they say I will be denied boarding.
They claim that JAL (as well as CX) will either auto-cancel reservations with/without middle names that do not match passport or worse yet, deny boarding at point of departure. Is this true?
Jan 7, 19, 1:31 pm
#15
Join Date: Sep 2017
Location: Between SFO and STS
Programs: Alaska MVP Gold, United Serf, Delta Gold
Posts: 731
+3: traveled with the fam and no problems or mention at any point on the international or domestic portion of our tix.
