AS policy change on Best Fare Guarantee

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Old Dec 31, 18, 12:49 am
  #1  
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AS policy change on Best Fare Guarantee

I missed this announcement, but I called in today to get a wallet credit for 3 different bookings that I noticed had dropped in price. The phone agent said the policy changed in October and they don't reprice to the new fare any longer.

Yet another negative policy change. I actually used this all the time. This plus the 60 day free change were differentiators which caused me to maintain loyalty. Going forward I guess I'll be a free agent and buy on price only.
Just a rant - Sadly south of expected.
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Old Dec 31, 18, 2:04 am
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Hi -

If you are Gold, just cancel, have it sent to your wallet and rebook.

I agree it is a PITA, but effective.
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Old Dec 31, 18, 2:58 am
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Originally Posted by Orwaid View Post
Hi -

If you are Gold, just cancel, have it sent to your wallet and rebook.

I agree it is a PITA, but effective.
Good thought - I'm only MVP however.
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Old Dec 31, 18, 1:30 pm
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Originally Posted by Orwaid View Post
Hi -

If you are Gold, just cancel, have it sent to your wallet and rebook.

I agree it is a PITA, but effective.
This only works if itís not originally a Saver Fare...
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Old Dec 31, 18, 3:09 pm
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LBJ
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Looks like the policy was changed for tickets purchased after Aug 31st. Their current guarantee is similar to other legacies where claim must be made within 24 hours and you must compare price to other travels sites and everything must match (including booking class).

https://www.alaskaair.com/content/de...rice-guarantee

Found existing discussion thread on topic --
Competitive Price Guarantee (After 24 Hours) Ending 9/1/2018

Last edited by LBJ; Dec 31, 18 at 3:22 pm
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