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I Got/Didn't Get MVP/Gold/75K Upgrade on AS (2019)

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Old May 3, 2019, 11:36 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: dayone
Please post your upgrade successes & failures including:

Date
Route (Please bold if failure)
Flight Number
Status (MVP, Gold or 75K)
Fare Class
Add companion if there was one
Time the upgrade cleared or position on waitlist if didn't clear
Date of ticket purchase

Examples:
2/2/19 SEA-ANC AS 67 75K Upgrade cleared at T-120 hours
2/19/19 MSY-SEA AS 887 MVPG Didn't clear 4/22 on waitlist
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I Got/Didn't Get MVP/Gold/75K Upgrade on AS (2019)

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Old Mar 12, 2019, 6:46 pm
  #121  
FlyerTalk Evangelist
 
Join Date: Oct 2014
Posts: 10,904
Originally Posted by BOB W
3/11/19
ANC-PDX
AS130
MVPGold/75K
Solo pax on T fare
Ticketed 9/3/18
UG 4 days out

3/11/19
PDX-SLC
AS130
MVPGold/75K
Solo pax on T fare
Ticketed 9/3/18
NO UG #3 on the list.

Sitting at the gate at PDX when I hear a GS offering to sell the last F seat on the plane. Others on the UG list got to the counter before me and we ALL proceeded to explain the procedure to the GA who told us we were all wrong. GA "A" stated "Even if you are on the list, AS policy is to try to sell the seat before offering the UG to someone on the list. It has always been that way". We asked them to call a supervisor to get the real policy. GA "B" calls and finds out we are right, they are wrong. Then they tell us, that they had been working the evening shift recently and that is how it is done all the time. So, if you are flying through PDX, please be aware that there is mis-information and shenagins going on. The last F seat did go to the person who was #1 on the list.

I am on flight 3343 on 3/12. They are asking for volunteers to go on a different flight with a $250 payment since the main cabin is oversold.. There are still 4 seats for sale in F. No one has been upgraded yet and I have been #1 on the list since check in.
I assume that you have already contacted AS about this? I'm curious to hear what their response will be -- whether it's just copied and pasted answer rehashing the policy or if you will get a real answer. It's one thing if it's just one agent who is misinformed but if you have a whole shift at an airport there's a real problem.

I'd probably call them, to avoid the copy-pasted answer.

Overall, the employee training at AS seems to be abysmal. This is no different from FAs who claim that there are no PDBs on short flights. Too many employees seem to have no clue what they are supposed to be doing.
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Old Mar 13, 2019, 9:49 am
  #122  
 
Join Date: Dec 2015
Location: Seattle, WA
Programs: SQ Gold, UA Silver, DL Plat, AS MVP, Bonvoy Titanium, Hilton Gold
Posts: 76
3/14/19
SEA-LIH
AS815
Gold 75K
R Fare plus companion
Ticketed 3/12/19
cleared at T-36
Booked last second using companion pass, inventory was showing F1 on EF last night, cleared U2 this morning.
crjtraveler is offline  
Old Mar 13, 2019, 11:08 am
  #123  
 
Join Date: Dec 2007
Location: USA
Programs: AS MVPG75k
Posts: 330
3/18/19. AS1001 SFO-DCA G75K upgrade at T-120(!!)

F-6 were open at time of upgrade. This is the first I've been upgraded on any DCA-SFO flight a full five days out. I'm counting this as my second data point that AS has improved U space upgrades for the airbus fleet.
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Old Mar 13, 2019, 7:40 pm
  #124  
 
Join Date: Aug 2018
Location: PIT
Programs: AS Peon
Posts: 201
3/15
SEA-FAT
AS3490
MVP
R Fare
Bought on 2/10
Upgraded at T-48

No surprise here, the real surprise will be if I ever don't get upgraded on this flight.
emag_eh7 is offline  
Old Mar 14, 2019, 12:28 pm
  #125  
 
Join Date: Oct 2007
Location: Bay Area
Programs: UA 1K, AA Plat, WN A-list, AS MVP 75K, Hilton Diamond, Marriott Titanium
Posts: 380
3/19/19
SJC-LAX
AS 1429
75K
Fare Class L
Cleared 5 mins after purchase
Purchased 3/14

​3/19/19
LAX-SJC
AS 1434
75K
Fare Class L
Cleared T-120
Purchased 3/14

Last edited by bbison; Mar 14, 2019 at 11:34 pm
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Old Mar 14, 2019, 12:47 pm
  #126  
 
Join Date: Dec 2007
Location: USA
Programs: AS MVPG75k
Posts: 330
Originally Posted by emag_eh7
3/15
SEA-FAT
AS3490
MVP
R Fare
Bought on 2/10
Upgraded at T-48

No surprise here, the real surprise will be if I ever don't get upgraded on this flight.
Makes me want to **finally** check Yosemite off my bucket list!
jjmadison is offline  
Old Mar 14, 2019, 2:16 pm
  #127  
 
Join Date: Aug 2018
Location: PIT
Programs: AS Peon
Posts: 201
I'm in the area all the time because my SO live right outside the park, but we're specifically planning on going in and hiking this weekend! This is the best time of year to see Yosemite, I highly suggest finding time to make it there, you definitely won't regret it!
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Old Mar 14, 2019, 2:32 pm
  #128  
FlyerTalk Evangelist
 
Join Date: Nov 2009
Location: SEA (the REAL Washington); occasionally in the other Washington (DCA area)
Programs: DL PM 1.57MM; AS MVPG 100K
Posts: 21,358
AS400, SEA-LAX, Mon 18 Mar
MVPG75K
T fare purchased 2 Mar
cleared at T-120
jrl767 is offline  
Old Mar 14, 2019, 4:09 pm
  #129  
 
Join Date: Apr 2003
Location: SEA, NW/DL 1.6Million Miler
Programs: DL 1MM Annual Silver,AS 100K 22-24, AS 75K 15-21
Posts: 4,277
AS 1063, JFK-SEA Sun 10 MAR
MVPG75K,
R fare purchased 4 Dec
On 4 Dec, originally scheduled for A321 but had swapped to A320 month prior, it didn't clear as expected. Mine didn't clear but it cleared three.

While coast to coast, because it was opereated by Airbus, it had seatback entertainment, no digiplayer. Didn't know headset cost $3 for 75K.

Jiburi

PS-Will fly AS 1063 JFK-SEA Sun 17 MAR, will be operated by A321 but luckily, just changed to 16F A321 aircrafts. I might get lucky provided aircraft don't change to older config A321. Finger crossed. UPDATE: Nope, even worse, upgraded to F then downgraded due to aircraft swap in SFO.

Last edited by jiburi; Mar 17, 2019 at 8:21 am
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Old Mar 14, 2019, 11:12 pm
  #130  
 
Join Date: Apr 2010
Location: SEA
Programs: AS 100K, Hilton Diamond
Posts: 876
Stupid #%##@#$% Upgrade Processor strikes again. #3 on the list and it upgrades #8 & #13 first. Seriously? I know this has been hashed over a million times but damn is it frustrating.
rune87 is offline  
Old Mar 14, 2019, 11:23 pm
  #131  
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Join Date: Oct 2014
Posts: 10,904
Originally Posted by rune87
Stupid #%##@#$% Upgrade Processor strikes again. #3 on the list and it upgrades #8 & #13 first. Seriously? I know this has been hashed over a million times but damn is it frustrating.
Details?
VegasGambler is offline  
Old Mar 14, 2019, 11:40 pm
  #132  
 
Join Date: Jan 2017
Programs: AS 100K, Marriott Titanium, Delta Gold, United Silver
Posts: 250
Originally Posted by rune87
Stupid #%##@#$% Upgrade Processor strikes again. #3 on the list and it upgrades #8 & #1 3 first. Seriously? I know this has been hashed over a million times but damn is it frustrating.
Is it possible they were companions to #1 and #2 on the list?
osubeavers01 is offline  
Old Mar 15, 2019, 12:05 am
  #133  
 
Join Date: May 2006
Location: TUS/PDX
Programs: WN CP/A-List, AS MVPG75K
Posts: 5,798
3/11 PHX-SFO 305p departure: UG @ ~30 hours. PMVX aircraft in the PMVX config. PMVX FAs and pilots were wondering why AS boards so early. "I still don't get it. Why do they load 45 minutes before departure if we sit here fully loaded?" I've been wondering that for three years.

3/11 SFO-PDX 605p departure: UG @ 120 hours. I was able to do a SDC to the earlier flight after a little cajoling of the gate agent.
tusphotog is offline  
Old Mar 15, 2019, 12:38 am
  #134  
 
Join Date: Apr 2010
Location: SEA
Programs: AS 100K, Hilton Diamond
Posts: 876
Originally Posted by osubeavers01


Is it possible they were companions to #1 and #2 on the list?
Nope. 1&2 were obvious companions, as well as 8&13. Called the Customer Care line and they were just as stumped as to what was going on. "This should not have happened and I have no idea why it did" . Upgrade Processor Hijinks. I'm really hoping this year is not going to be a repeat of last year.
rune87 is offline  
Old Mar 15, 2019, 7:03 am
  #135  
 
Join Date: Oct 2013
Location: Boise
Programs: AS MVP Gold 75K + BR, TSA Pre-√, IHG Spire, Marriott Platinum Elite
Posts: 50
02/11/19
SEA-YYC
AS 2620
MVP 75K
#1 on list
Purchased

I was number one on the list since checkin. Still no upgrade during boarding, so I took my seat on the E75 in seat 6C. 4D remained opened, so I was sure they were going to come on the plane and give me the upgrade. Next thing I know they shut the door for take off. I asked the passing flight attended about the seat upgrade and she said, the door is shut and no one can move seats. Also mentioned it was the gate attendant that cleared the upgrades and there was nothing she could do.

Lesson learned, when you’re number 1 on the list, board last...
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Dyoungman1 is offline  


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